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OT: WhatsApp Chat & FAQ logo

OT: WhatsApp Chat & FAQ

Develop by Shopify
Free plan available

Enhance your customer support via WhatsApp Chat and FAQ

Whatsapp integration
Customizable helpdesk
Infinite faq database
Quick support redirection
Holiday messages
Storefront customization
Multiple faq setup

About OT: WhatsApp Chat & FAQ

Launched May 05, 2024

Categories

Built by Shopify

Address

Plot #105G pechs block 2 backside of noorani kabab house, Karachi, 54000, PK

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

Help your customers immediately contact you via WhatsApp and resolve their common inquiries via FAQ.

With the help of this app, you can enable customers to contact you via WhatsApp immediately. Moreover, you can customize your helpdesk widget to create a harmonious look and feel with your theme, thereby improving their online experience, and increasing conversion rates. Its capacity to include an infinite FAQ database allows you to create multiple frequently asked questions to resolve common customer issues, increasing efficiency and customer satisfaction.

With the help of this app, you can enable customers to contact you via WhatsApp immediately. Moreover, you can customize your helpdesk widget to create a harmonious look and feel with your theme, thereby improving their online experience, and increasing conversion rates. Its capacity to include an infinite FAQ database allows you to create multiple frequently asked questions to resolve common customer issues, increasing efficiency and customer satisfaction. more
  • Redirect customers to WhatsApp immediately for quick support
  • Send customers' messages on the chat widget to the WhatsApp conversation
  • Customize working hours and messages in holiday time
  • Tailor storefront appearance of the chat widget
  • Set up multiple FAQ to resolve common inquiries

Pros

  • Enables immediate customer contact via WhatsApp, providing quick support
  • Customizable helpdesk widget allows for aesthetic integration with existing themes
  • Infinite FAQ database helps in resolving common customer issues efficiently
  • Improves online customer experience and increases conversion rates
  • Ability to redirect customer messages from the chat widget to WhatsApp for ease of communication
  • Customization options for working hours and holiday messages ensure timely responses
  • Enhanced tailoring of the chat widget's appearance to match the storefront

Cons

  • Reliance on WhatsApp for customer support could be a limitation if customers do not use WhatsApp
  • Customization might require some technical knowledge or support initially
  • Potential over-reliance on FAQ to handle issues may not cover complex or unique customer queries

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