Great customer service. Been using the app for a few years now. They are able to customise the invoices based on everything we need! Any issues were resolved very quickly.

Was excellent until acquired and changed ownership. Now unresponsive. Currently printing/exporting unpaid orders/invoices as fully paid.

Used to be great, but seems to have outsourced their support and now a bit of a clown show. Production critical app we can no longer rely on. Seek alternatives.

Absolutely Brilliant Support for Our PDF Email Automation I had been struggling for days trying to get automated PDF receipts working correctly for customer orders at BS Exchange, and the team who helped me honestly saved the day. They were incredibly knowledgeable, patient, and fast with their support — exactly what you need when you’re running a business and time is tight. They understood the specifics of what I wanted, including how the receipt should look, what wording to include, and even helped me make small but important tweaks like showing a negative amount to indicate payment and adding custom text like “Faster Payment.” They made sure everything worked perfectly with our Shopify setup and branding. Thanks to them, our order emails now look clean, professional, and work automatically — saving me tons of time. If you’re looking for reliable support for anything related to Shopify email templates or automated documents, I highly recommend them. A real pleasure to work with! — Santino, Founder of BS Exchange

Somehow the code on the templates was changed and it didn't work at first. But I reached out to their customer service and they were AWESOME! They responded in less than a minute and fixed it right away. 10 stars for their customer service!!

Très bon support réactif à chaque fois que nous avons fait appel à eux, même le weekend. Super app

I have used this app on three different Shopify stores. It has made invoice customization and printing much easier for my team and customers.

App works as intended, and is very reliable. Chat support is very responsive, and helps work to resolve any questions.

The team here is the best I've dealt with! I've learned a lot about liquid coding over the past few months setting up my website, and these guys have definitely been a part of that. If I ever have something I want to change on my invoices and I can't do it, the team will respond immediately and they sort it out really quick :)

As always – excellent service and straight to the point. You guys don’t just respond – you solve problems.

Tolle App mit sehr schönen und cleanen Vorlagen für Rechnung, Packzettel und Lieferscheine. Great Job ;)

Excellent support The support team is truly impressive. They resolved my issue quickly and accurately. Even though it was my first time reaching out, I was immediately impressed. They understood exactly what I needed and provided full assistance.

⭐⭐⭐⭐⭐ Absolutely Brilliant Support for Our PDF Email Automation I had been struggling for days trying to get automated PDF receipts working correctly for customer orders at BS Exchange, and the team who helped me honestly saved the day. They were incredibly knowledgeable, patient, and fast with their support — exactly what you need when you’re running a business and time is tight. They understood the specifics of what I wanted, including how the receipt should look, what wording to include, and even helped me make small but important tweaks like showing a negative amount to indicate payment and adding custom text like “Faster Payment.” They made sure everything worked perfectly with our Shopify setup and branding. Thanks to them, our order emails now look clean, professional, and work automatically — saving me tons of time. If you’re looking for reliable support for anything related to Shopify email templates or automated documents, I highly recommend them. A real pleasure to work with! — Santino, Founder of BS Exchange

The provider of this app definitely deserves more than 5 stars. When we had a request, we received prompt and exceptionally courteous support. Everything worked perfectly in no time—exactly the way we wanted it. We’ve been using the app for several years now and are very satisfied. We can absolutely recommend the app, and even more so the amazing team behind it.

I needed to change our business address on the invoice, used the help function and within a few minutes it was all sorted, great service

I am extremely happy with my experience using Order Printer Pro! As someone who is new to the Shopify platform, I was navigating my way through how to optimize the overall experience for our customers. I reached out to support with a few questions and to get assistance with modifying the information displayed on our invoices. I had the pleasure of working with Keanu, who truly went above and beyond. He was incredibly patient and took the time to fully understand my needs. I've had a couple of interactions with the support team, and each time they've been nothing short of professional, with a keen attention to detail and a remarkably fast response time. Thanks to their exceptional service, I feel much more confident in managing our invoicing process. I highly recommend Order Printer Pro for anyone looking for a reliable solution paired with outstanding support!

Incredible app! We had it set up in 5 minutes and delivering professional invoices/receipts with ease. Wish we found this app a long time ago! Thank you!

Great support, had an issue adding a payment button to the pdf and they helped me out by adding one straight away - even styled it. thanks guys!

Bisher gute App mit einem guten Funktionsumfang. Einzig die Anpassung der Rechnungsvorlage ist nicht einfach. Hier wäre es gut, wenn es auch B2B/B2C kombinierte Rechnungslayouts gebe, bei denen bei einem Reverse Charge Verkauf die entpsrechende VAT ID sowie der Reverse Charge Hinweis angezeigt werden. Oder bei einem Rechnungsverkauf die Bankverbindung mit angezeigt werden kann. Oder permanent mit drauf ist. Das ist noch die größte Schwäche des Programms, die Vorlagen. Praktisch wäre auch ein WYSIWYG Editior mit Bausteinen wie VAT ID, REVERSE Charge Hinweis, Bankverbindung anzeigen...Leider sind die Formulare auch so gestaltet, dass sie bei größeren Bestellungen einfach nur nach unten rutschen, anstatt eine neue Seite mit neuem Kopf mit Logo zu erzeugen. Dann fehlt mir noch die Möglichkeit, eigenes Briefpapier zu verwenden. Wenn ich die Rechnung mit LOGO speichere, dann kann ich mein Briefpapier nicht verwenden. Wenn ich das Logo weglasse, dann bekommt der Kunde eine email Rechnung ohne LOGO. Auch doof..Andere Stores lösen das so, dass man die Wahl hat, das man in emails mit Logo versenden kann und beim ausrucken ohne Logo (auf Briefpapier)...Wenn das noch umgesetzt würde, dann gibt es auch 5 Sterne....

Der Support ist der Wahnsinn, in wenigen Minuten erhält man eine Rückmeldung mit passender Lösung! Die App ist einfach und super zu bedienen.