Reviews: ONE: AI, Pop Up, SMS Marketing

Customer reviews: ONE: AI, Pop Up, SMS Marketing

Reviews (2,484)

Overall rating

4.9

5

23
4
3

2
2

1
1

5

What Merchants Think

Merchants who use the "ONE: AI, Pop Up, SMS Marketing" app have mixed opinions. Many praise its robust customer support, which frequently goes above and beyond to resolve issues. The app is often cited as user-friendly and effective in enhancing marketing efforts. However, some users report serious concerns regarding billing practices and pricing transparency.

Key Strengths

Exceptional customer support, specifically praised representatives like Rissa and Lou
User-friendly interface that is easy to navigate even for beginners
Effective in integrating email and SMS marketing to boost sales and engagement
Support team is responsive and provides helpful resources

Common Concerns

Reported issues with billing even after app cancellation
Concerns about transparency in pricing structure
Features and templates may not be fully customizable to match store branding
Claims of hidden charges not clearly stated during signup

Final Thoughts

Overall, "ONE: AI, Pop Up, SMS Marketing" seems to be a powerful tool for merchants looking to amplify their marketing efforts through email and SMS. While its customer service is highly lauded, potential users should be aware of noted billing issues and seek clarity on plan details to avoid unexpected charges. It holds promise for those navigating Shopify stores but requires due diligence regarding its financial aspects.

Maya Wear

Mar 15, 2024 on Shopify

I absolutely loved my experience with the support team. I just had some technical problems, and not only they made the fix a breeze, but I managed to learn new stuff as well. I want to thank Rissa in particular. She was the one helping me out there - friendly, speedy, and accurate. Much appreciated.

PURI5

Feb 21, 2024 on Shopify

As a chief officer for a 8yr old ecommerce company. I always check with Shopify apps periodically to improve the store. I've been through 10 email marketing apps, last one i've uninstalled is Mailchimp, not as user friendly and cost more. ONE email marketing is the best email app you'll find to date, hand down. it's the only app you'll need to grow.

Barbarian

Jan 30, 2024 on Shopify

So this more of a review for the customer service that I have been receiving so far. They literally are like a close friend who is just hella knowledgeable with the interface. You ask and they try to help you out as much as possible. this review is mainly for RISSA! She help me get my sms running smoothly. She had grace and such a positive attitude. THANK YOU RISSA! definitely made me feel like I'm part of the One fam

PetalCloud™

Jan 03, 2024 on Shopify

I like this app better than smsbump and klavyio, in my perspective of just starting out it is cheaper and offers a lot of value with their free/cheaper plans. It's beginner friendly and easy to understand unlike other marketing apps where they're a little hard to work with. Their customer service it's good, I had a problem and it took us a while to figure it out lol but Rissa stuck with me every step of the way until it was fixed!