Reviews: ONE: AI, Pop Up, SMS Marketing

Customer reviews: ONE: AI, Pop Up, SMS Marketing

Reviews (2,484)

Overall rating

4.9

5

23
4
3

2
2

1
1

5

What Merchants Think

Merchants who use the "ONE: AI, Pop Up, SMS Marketing" app have mixed opinions. Many praise its robust customer support, which frequently goes above and beyond to resolve issues. The app is often cited as user-friendly and effective in enhancing marketing efforts. However, some users report serious concerns regarding billing practices and pricing transparency.

Key Strengths

Exceptional customer support, specifically praised representatives like Rissa and Lou
User-friendly interface that is easy to navigate even for beginners
Effective in integrating email and SMS marketing to boost sales and engagement
Support team is responsive and provides helpful resources

Common Concerns

Reported issues with billing even after app cancellation
Concerns about transparency in pricing structure
Features and templates may not be fully customizable to match store branding
Claims of hidden charges not clearly stated during signup

Final Thoughts

Overall, "ONE: AI, Pop Up, SMS Marketing" seems to be a powerful tool for merchants looking to amplify their marketing efforts through email and SMS. While its customer service is highly lauded, potential users should be aware of noted billing issues and seek clarity on plan details to avoid unexpected charges. It holds promise for those navigating Shopify stores but requires due diligence regarding its financial aspects.

Beach Soul®

Dec 20, 2024 on Shopify

Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion. Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.

The Agape X Collective

Apr 04, 2024 on Shopify

With all the great reviews, I expected a lot more from this app. It's missing many features, like an actual workflow rather than one-off automation. At first glance it looks like there are many email templates, but they're created in a way that you can't easily edit key visual elements to match your store's branding. Key elements are images rather than editable shapes, so instead you're either left with a template that doesn't match your brand at all or you have to delete the parts of it that made it unique. The spin wheels are the same way. It has potential! But for now it's just not an efficient enough solution.