ONE: AI, Pop Up, SMS Marketing logo

Customer reviews: ONE: AI, Pop Up, SMS Marketing

Develop by ONE

Reviews (2,484)

Overall rating
4.9

What Merchants Think

Merchants who use the "ONE: AI, Pop Up, SMS Marketing" app have mixed opinions. Many praise its robust customer support, which frequently goes above and beyond to resolve issues. The app is often cited as user-friendly and effective in enhancing marketing efforts. However, some users report serious concerns regarding billing practices and pricing transparency.

Key Strengths

  • Exceptional customer support, specifically praised representatives like Rissa and Lou
  • User-friendly interface that is easy to navigate even for beginners
  • Effective in integrating email and SMS marketing to boost sales and engagement
  • Support team is responsive and provides helpful resources

Common Concerns

  • Reported issues with billing even after app cancellation
  • Concerns about transparency in pricing structure
  • Features and templates may not be fully customizable to match store branding
  • Claims of hidden charges not clearly stated during signup

Final Thoughts

Overall, "ONE: AI, Pop Up, SMS Marketing" seems to be a powerful tool for merchants looking to amplify their marketing efforts through email and SMS. While its customer service is highly lauded, potential users should be aware of noted billing issues and seek clarity on plan details to avoid unexpected charges. It holds promise for those navigating Shopify stores but requires due diligence regarding its financial aspects.

Jewels Boutique

Feb 11, 2025  on Shopify

incredible service and amazing app to use to boost sales and sign ups :)

LullaBaby

Dec 17, 2024  on Shopify

ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.

Luxej

Dec 11, 2024  on Shopify

Melhor aplicativo para pop up!! Excelente suporte também, parabéns pessoal

Klarity Kosmetics

Nov 27, 2024  on Shopify

First of all the customer service is AMAZING! I chose one of the busiest times of the year to use this app, and I had a few issues with getting my subscribers in properly (something on my part) Rissa and Lou have been so helpful! I've never had a company respond back almost immediately at night, let alone on Thaksgiving Day in order to make sure my sms were going out properly! Over all everything has been extremely easy to set up and I would highly recommend!

Dubinik

Oct 29, 2024  on Shopify

I recommend this app, especially because of its professional customer support, which always effectively resolves my issues.

Zoolagret

Sep 18, 2024  on Shopify

Amazing customer service. Super fast to respond and both helpful and cunning. Will choose one before their competitors like loox any day of the week.

Jeangeniehealth

Sep 09, 2024  on Shopify

Excellent support and prompt service.

高性能AIミニPC-【公式】GEEKOM(ギーコム)日本

Sep 08, 2024  on Shopify

the one,I really like the customer service for this program. All the questions I asked were answered, and they even made a special video to help me understand better. It's really great!lou is so kind!!!

BHN

Aug 22, 2024  on Shopify

This thing has it all - probably more than I need! A lot of it is really intuitive, but even if you find yourself stuck, the customer service is excellent. I had a question and was quickly helped by Rissa. Not only did Rissa sort out my issue, but also went above and beyond by delivering additional elements to me that I thought I'd have to go outside to another third party to get. I've just started delving into this app, but I'm looking forward to figuring out everything it can do!

Lily and Park

Jul 31, 2024  on Shopify

I highly recommend the ONE app to anyone interested in updating their marketing plan. We started with them recently and I have been extremely pleased with their service. Their customer service has helped me anytime that I have questions about the app and they never hesitate to respond, no matter what time we reach out to them.

NIIMBOT

Jul 16, 2024  on Shopify

so far do love the experience with this app, and appreciate so much for Lou's support, really timely and big support, still explore more function with the app, and would like to recommend it to friends~

Her Cloud 9 Club

Jul 09, 2024  on Shopify

Rissa, my customer service rep. replied promptly and with an easy solution. Love One's service and the overall functionality of the app.

Fido & Flicka

Jun 26, 2024  on Shopify

Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!

Wild Oasis Bison Jerky

Jun 13, 2024  on Shopify

After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.

Dulces Auténticos de San Juan de los Lagos

May 06, 2024  on Shopify

This guys are simply awesome, they helped me solve errors in the installation of my automations, they even made recommendations aligned to my website, they responded quickly and solved all my doubts and problems in a matter of minutes. I definitely recommend them for your store. i love you guys. blessings.

ZIYA

Apr 11, 2024  on Shopify

The best app and support on Shopify!

eGrossisten

Mar 27, 2024  on Shopify

I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN

dark bird

Mar 18, 2024  on Shopify

Rissa was amazing and helpful

Maya Wear

Mar 15, 2024  on Shopify

I absolutely loved my experience with the support team. I just had some technical problems, and not only they made the fix a breeze, but I managed to learn new stuff as well. I want to thank Rissa in particular. She was the one helping me out there - friendly, speedy, and accurate. Much appreciated.

PURI5

Feb 21, 2024  on Shopify

As a chief officer for a 8yr old ecommerce company. I always check with Shopify apps periodically to improve the store. I've been through 10 email marketing apps, last one i've uninstalled is Mailchimp, not as user friendly and cost more. ONE email marketing is the best email app you'll find to date, hand down. it's the only app you'll need to grow.

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