ONE: AI, Pop Up, SMS Marketing logo

Customer reviews: ONE: AI, Pop Up, SMS Marketing

Develop by ONE

Reviews (2,484)

Overall rating
4.9

What Merchants Think

Merchants who use the "ONE: AI, Pop Up, SMS Marketing" app have mixed opinions. Many praise its robust customer support, which frequently goes above and beyond to resolve issues. The app is often cited as user-friendly and effective in enhancing marketing efforts. However, some users report serious concerns regarding billing practices and pricing transparency.

Key Strengths

  • Exceptional customer support, specifically praised representatives like Rissa and Lou
  • User-friendly interface that is easy to navigate even for beginners
  • Effective in integrating email and SMS marketing to boost sales and engagement
  • Support team is responsive and provides helpful resources

Common Concerns

  • Reported issues with billing even after app cancellation
  • Concerns about transparency in pricing structure
  • Features and templates may not be fully customizable to match store branding
  • Claims of hidden charges not clearly stated during signup

Final Thoughts

Overall, "ONE: AI, Pop Up, SMS Marketing" seems to be a powerful tool for merchants looking to amplify their marketing efforts through email and SMS. While its customer service is highly lauded, potential users should be aware of noted billing issues and seek clarity on plan details to avoid unexpected charges. It holds promise for those navigating Shopify stores but requires due diligence regarding its financial aspects.

Beach Soul®

Dec 06, 2024  on Shopify

Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.

ShoesRepublic

Nov 10, 2024  on Shopify

Worst app, Cheaters they charged me after i cancelled the plan and uninstalled the app and yet they charged my card Dont use this app beware

Lusso

Sep 26, 2024  on Shopify

THIS IS SCAM!!!!!!!! This app advertise free or 9$ and when you login to it, it charge you $29 USD without any trial term and it doesn't work , if you want to send sms you should pay another amount, that means you are paying $29 USD which means $40 CAD (ONE MONTH SHOPIFY SUBSCRIPTION) for nothing because you can send those utomation emails with shopify free too. Also, even the email test didn't work that means you paid $40 CAD for nothing. And when asked about the prices or anything else they told me if you don't like it you can uninstall it.

Sowears

May 10, 2024  on Shopify

Stay away from this app at all costs! They're incredibly untrustworthy and manipulative. Without any warning, they suddenly changed their pricing structure for us due to our high usage. Originally, pricing was based on the number of users, but now they've switched the pricing to email basis, which means they can charge us exorbitant amounts without rhyme or reason. They went from a $160 per month to an outrageous $5000 per month. It's beyond ridiculous—it feels like they're playing games with us, knowing that once we're dependent on their app, they can hike up the prices. What's even more concerning is that they seem to treat each store differently (After seeing their performance), with no transparency or fairness. Save yourself the headache and avoid this app like the plague. You'll thank yourself later for not falling into their trap.

Caulí Beleza Natural

Apr 07, 2024  on Shopify

The moment you install the app they require phone verification and send you to another saying your store is not qualified for the free plan. If it's not free, they should make it clear.

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