This app ins not for the faint of heart. It has a lot of features and power to do about anything but isnt easy to navigate and find answers on its own. The power of this program is the stellar support people who man the chat and emails 24/7. Plus they ALWAYS follow up to see if I was able to do what they advised! Not many programs do that anymore. I have a small business but a big need that doesn't easily fit the standard templates and ready made. So it took me weeks to build my automation and import subscribers from other places not partnered. HOWEVER — I was helped along the way by multiple support people who were well versed on the program and could find a way for me to do what I needed to do AND explain it to me (I'm not a tech head by any stretch of the imagination, but I can and do identify things that need to be fixed in programing). If not for that I would have jumped ship during the first week. I'm not happy with the expense of Omnisend for small businesses, but I'm committed now so I will be adding more features to my website that I haven't had before because Omnisend has it all in one place!

The transition onto omnisend was spectacular. Omnisend overall is a great program to use and allowed me to delete 3 apps that were all running in my store. The customer service is great!

We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-)

I have not even paid for Omnisend, and have only started setting my email marketing operation on Omnisend, so this is not a review for the platform, but for the customer support. In one word - Amazing. Their help with setting things up, fishing issues that I had over last few days was just amazing. Burak and Didiem - you were absolute stars! Thank you so much for your patience and help. Omnisend is lucky to have you! I hope to give a great review for the platform once I have more experience with it.

Saleh (service support) helped me really quick, he understood my situation and came with a good solution. Like to app!

Johnny was a tremendous help, very responsive he was able to directly solve my problem, thank you very much!

Omnisend's platform is intuitive and packed with powerful features that make it incredibly easy to create and manage email campaigns, automate responses, and segment my audience effectively. What made my experience even more outstanding was the support I received from Dilara, which was not only quick to respond to my inquiries but also precise in her guidance. Thank you!

Dilara was so helpful! She walked me through each step and made sure that my program was working correctly before leaving the chat!

Terrible Customer Support – Avoid This App! If you run into any issues, don’t expect their customer support to be helpful. They take forever to respond and keep making excuses instead of actually fixing the problem. I had an issue where the pop-up form’s background was always transparent, making it unusable. When I reached out for support, they said they would escalate my ticket to a technician, which would take 48 hours. After waiting, I finally got a response—only to be told that my issue was "out of their scope". I've used many apps before and never had this problem. They even tried to shift the responsibility to Shopify, but when I contacted Shopify support, they confirmed that the app provider should be the one fixing it. For what we pay, we should get proper service and a functioning app. Would not recommend!

Honnestly Omnisend is the best so smooth

The integration with Shopify is very smooth and seamless. The "ready-built" templates were a time saver and covered most of my store's common needs. What I did have to build was easy with their "drag-n-drop" workflow setups. If I am stuck for a moment, they have a succinct and short 7-step video series (and others) to help beginners like myself. I have used one competitor's product, and while it is very powerful and scalable, it's much more complicated. Can I see scaling to other plans as my business grows - ABSOLUTELY!!

Fast and awesome help from Didem

Chaymae from Omnisend support was wonderfully helpful - patient, kind, and efficient solution!

Nice app and great support from Maria!

Mariia was extremely helpful and sorted all my issues out very quickly.

Great and quick service. Super friendly and knowledgeable support team. Very happy!

Waaaay better and easier to use than Klaviyo, I love it and support is very swift and helpful.

I have uninstalled Omnisend Email Marketing. I still get discount popup on my Shopify site. It does not stop . Every time I open my Shopify site the popup appears. I tried to stop it and uninstall but the popup still appears.I don't want it to appear.

i love them they re so helpful especially Emna, she taught me with everything.