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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend
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Reviews (6,175)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Fayla Ott Books

Apr 15, 2025  on Shopify

The support is amazing, and the features are easy to learn.

REIQSHOP

Apr 14, 2025  on Shopify

Works as it should!

Veramano

Apr 13, 2025  on Shopify

Tea People

Apr 12, 2025  on Shopify

IMAGEN FUTURA

Apr 12, 2025  on Shopify

HNB Cosmetics

Apr 11, 2025  on Shopify

Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much!

Online Shop AU.com

Apr 11, 2025  on Shopify

Really easy to use and so generous to assist with building new business

Jeen studios

Apr 10, 2025  on Shopify

Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.

Coastalstyle Australia

Apr 09, 2025  on Shopify

I have only just started using Omnisend, but have been extremely happy with the very quick and clear responses to any questions I have had, which has enabled me to make adjustments easily and complete set ups effortlessly. The platform is easy to use, and moving forward I have no hesitation in exploring different options as I know I have instant help and backup should I get stuck.

A Simple Little Pearl

Apr 08, 2025  on Shopify

It's super easy to set up and it brings sells to my shop al the time!

MOLA VARIEDADES

Apr 08, 2025  on Shopify

Dejo una segunda reseña, la verdad que el equipo de soporte de Omnisend es muy bueno Siempre atentos a lo que se necesite y rápido Te arman soluciones a medida, la verdad muy recomendable

Detroit Riot Club

Apr 08, 2025  on Shopify

Easy to understand and set up

MYTREX Global

Apr 08, 2025  on Shopify

Great App with Outstanding Support! I've had a great experience using the Omnisend app. The support service is incredibly responsive — they reply quickly and with genuine patience, walking me through every step until the issue was completely resolved.

FitLife-WellnessOasis

Apr 07, 2025  on Shopify

William Glen

Apr 07, 2025  on Shopify

The templates are stale. Plus their list cleanup is vague and over priced. They charged us over $150 to perform a cleanup that did not remove ANY names. Then they became difficult when we asked for a refund.

MedShop Direct

Apr 07, 2025  on Shopify

I am liking Omnisend so far. It's far easier to manage than Klaviyo Apologies earlier I wrote another review that was not related to Omnisend.

Ladyjews

Apr 06, 2025  on Shopify

LUNA CARDZ

Apr 05, 2025  on Shopify

Easy to use and definitely a game changer!

HYPEMEDS

Apr 03, 2025  on Shopify

They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.

Matrixx Life

Apr 02, 2025  on Shopify

Schnelle Antworten vom Support!

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