Reviews: Omnisend Email Marketing & SMS

Customer reviews: Omnisend Email Marketing & SMS

Reviews (6,175)

Overall rating

4.7

5

451
4

8
3

1
2

7
1

32

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.

Common Concerns

Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Kiss Me Zombie

Aug 07, 2024 on Shopify

The customer service is fantastic and I have a free plan! Mariia was very kind and efficient. Thanks again Mariia.

Pr3stanza

Aug 07, 2024 on Shopify

Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!

AWDEBiKE

Aug 07, 2024 on Shopify

App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.

Actv8

Aug 06, 2024 on Shopify

I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!

WOGLO

Aug 06, 2024 on Shopify

Always appreciative of the fast responses, Maria is concise and very helpful when needed!

Huxey

Aug 06, 2024 on Shopify

Omnisend is super easy and seamless. It allowed me to set up pop up email sign ups, email automations, and multiple marketing campaigns in just a few clicks. Kayque from their support team was super helpful and guided me in every step of the way. Check out the free plan and when your store grows go for the paid plan!

mishmish swimwear

Aug 06, 2024 on Shopify

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second ♥️ best email marketing provider ever!

ONZE STORE

Aug 05, 2024 on Shopify

I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support

Charmed Aroma

Aug 05, 2024 on Shopify

I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.

Rondelle Designs

Aug 04, 2024 on Shopify

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Ravenpaws

Aug 04, 2024 on Shopify

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Fiahki

Aug 04, 2024 on Shopify

I was having some issues with the discount set up and Maria was very helpful and super fast to solve it! The platform is really easy to use and there's a lot one can do with it. Would totally recommend!

SOOOO CHIC

Aug 01, 2024 on Shopify

Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER

Epiphany Apparel

Jul 31, 2024 on Shopify

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Mrs Edgar

Jul 31, 2024 on Shopify

Always amazing service and a great platform

MR2 Heaven

Jul 30, 2024 on Shopify

Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for

ayuuki

Jul 30, 2024 on Shopify

Kayque was helpful and fast

SOOOO CHIC

Jul 30, 2024 on Shopify

Mariia was a great help and very patiently helping me. Im so grateful for the help. Thank you Mariia.

True Organic Cosmetics

Jul 30, 2024 on Shopify

That has to be the best support ive ever seen! The App itself works amazingly well. Its easy to use and has a LOT of Features. Worth every penny in my opinion. But boy... that support is DE_LICIOUS! Friendly and fast and always helpful! 12/10!

Redeem The Flag LLC

Jul 30, 2024 on Shopify

This app is way easier to use and the customer service is awesome! They helped me resolve my issue!