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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (6,175)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Come By Noon

Sep 08, 2024  on Shopify

The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!

EYE AMM

Sep 08, 2024  on Shopify

Kayque was a great help, and very informative about Omnisend email and sms application. I believe he resolved my issue under two minutes. Very kind and a great customer service representative! I would recommend Omnisend to my friends and already have. Thanks

PetGala

Sep 06, 2024  on Shopify

I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.

Joylike

Sep 05, 2024  on Shopify

I want to thank Mariia! I had some problems with the bill but she solved it perfectly. Thank you omnisend team, they are the best!

Beastboard

Sep 05, 2024  on Shopify

Thanks so much to Baarath for all the help we had with the issues we encountered when registering Omnisend Thank you dear Baarath , I will recommend this APP to people

Lux and Luv

Sep 05, 2024  on Shopify

I just started using. I am hoping to expand my contacts. I inadvertently used the wrong email when purchasing and Maria straighten it all out for me. I appreciate their quick response and help.

BOODLE

Sep 05, 2024  on Shopify

Virela

Sep 04, 2024  on Shopify

Omnisend has been a great pal to all the stores I have created so far and also the ones I will create in the future. It simply has all the features you would want to need, and the price is reasonably firm, unlike other competitors who might pump a little more for the same things. One thing is for sure though, I'm really happy with the chat support, which always offers me good solutions to solve my problems, plus, is available at almost any time. A special mention to Didem who assisted me in my most recent case and who convinced me to write this positive review. Thank you :)

1 of Seven

Sep 03, 2024  on Shopify

the best customer service team. They were so patient with me when I didn't understand something. So efficient and super helpful. Would recommend Omnisend anyday :)

Unique Ambition Hair Supply

Sep 03, 2024  on Shopify

I've used Omnisend previously, I deleted and used another app, however I am back!! Omnisend provided the BEST results for signups! I LOVE IT!! It's super easy to use and can't imagine leaving again!

RTBH

Sep 03, 2024  on Shopify

Johnny was very helpful with helping set up my DNS Setting and verifying the email super fast definitely recommend using

Elite GPS

Sep 02, 2024  on Shopify

Best customer support, great value email marketing app

ProMaterial Brand

Sep 02, 2024  on Shopify

Sanya was great at helping fix my issue.

Sooki Studio LLC

Sep 02, 2024  on Shopify

I love omnisend! excellent customer service and seamless integration with shopify.

Lizzie's All-natural Products

Sep 01, 2024  on Shopify

I was having an issue with verifying my DNS, so I contacted them by simply replying to one of their emails and Kayque quickly responded and assisted me with solving my issue. I was able to get everything up and running smoothly with no issues. I have been using omnisend for almost 4 years now and I love this company. Customer service is top tier, pricing is good and I am a satisfied client.

Design Warlord

Sep 01, 2024  on Shopify

Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5. Will definitely upgrade to the Paid plan once I reach the Free Plan limits. I highly recommend this app for all email marketing things

Unison Goodies

Sep 01, 2024  on Shopify

Omnisend is making sales from day 1 and their support was very quick and helpful.

wrongXgeneration

Aug 30, 2024  on Shopify

LINEN & SAND

Aug 30, 2024  on Shopify

Customer service is prompt and thorough. I worked with Saleh who dug into my issue and helped me to resolve within a relatively short time. Tutorials are excellent as well for new users.

Volos

Aug 29, 2024  on Shopify

Baarath and Johnny on the support team were able to help me set up what could be a very nightmareish backend domain configuration in e-mail marketing in a very smooth and quick process to my surprise. As a designer I didn't think this would be easy but so far I'm happy with the results.

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