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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (6,175)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Cari Earth

Nov 12, 2024  on Shopify

@Maria from omnisend was super helpful. I am not a website wiz, so she made the journey when I had trouble with the set up so much easier. Thank you!

Kudreshov Lingerie

Nov 12, 2024  on Shopify

Great app and support from Mariia. Highly recommend to try it out :)

SAHC

Nov 12, 2024  on Shopify

I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.

The Epiphany Closet

Nov 11, 2024  on Shopify

I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.

Beauty Rennora

Nov 11, 2024  on Shopify

great support team

TheInkyDeer

Nov 11, 2024  on Shopify

Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface. Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step. Would highly recommend.

CRAZY DIAMOND DRIP

Nov 10, 2024  on Shopify

I got say :thanks a lot,Thiago.really helpful

Seapuri SG

Nov 10, 2024  on Shopify

Omnisend is a fantastic tool with excellent customer support—they’re always responsive and genuinely helpful. The app is easy to set up, with powerful automation for both email and SMS marketing. We’ve seen great results in engagement and conversions; highly recommend!

Pet Loverz

Nov 09, 2024  on Shopify

Perfect app for email marketing. All you need and more. Even offers forms (pop-ups). Newbie friendly, very easy to use. Support is very friendly and helped me in no time. Definitely recommend.

Hero Nation Patches & More

Nov 09, 2024  on Shopify

I am new to Shopify and just getting familiar with Omnisend, but so far their customer service has been great and very fast.

The Sphere Fashion

Nov 09, 2024  on Shopify

Nice templates, but emails usually go to spam. I'm in IT and know how to configure DNS records and understand what goes into email deliverability. Pop-up forms also sometimes freeze, especially on Safari. Only way to fix it is to refresh the page and then x it out. That can be a lost sale. Computer Specs: AMD 3700x 8 core processor, 32 GB of RAM, and AMD Radeon RX 6700 XT 12 GB GPU Phone specs: iPhone 14 Pro Tried Klaviyo and everything worked the first day.

Lumierz

Nov 08, 2024  on Shopify

Rugaustralia

Nov 06, 2024  on Shopify

THIS APP ALWAYS CHARGE EXTRA MONEY WITHOUT OUR PERMISSION .We are charged additional $69 on Oct 26th except for the $183 monthly billing ,and they told us to give us 180000 credit ,we actually use 18282. TOO EXPENSIVE .NEVER USE THIS COMPANY .

House of Arti

Nov 05, 2024  on Shopify

Thank you for your platform, and Thank you to Mariia for helping me out with my questions <3

PilnasNamas.lt

Nov 05, 2024  on Shopify

I like this app a lot, and I am deeply thankful for support teams for their help, especially Johnny and Dilara, who was on my case. Super quickly and very professional. Thank You, guys a lot!

Bohowadu

Nov 04, 2024  on Shopify

The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA !

AURORAE SHOP

Nov 03, 2024  on Shopify

super appli. Le service chat, avec Chaymae, est tres reactif et d'une grande aide.

IYLIA

Nov 03, 2024  on Shopify

Excellent Excellent customer service. The Best I've ever experienced:-)

Skueezy

Nov 02, 2024  on Shopify

Maria communicated really well and was very helpful, Appreciate her efforts

Cloud Mattress Co

Nov 01, 2024  on Shopify

Moved to this from shopify email. Its amazing platform with its own features and mess. However, its customer support is amazing man! They're always ready to help you out. Recently, I had an issue with the domain related things and this agent Maria helped me out in a few minutes. She was outstanding, smart, and knowledgeable. I'm looking forward to this platform.

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