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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (6,178)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

The80s·Tea

Apr 24, 2025  on Shopify

Shazzy Campbell Art

Apr 24, 2025  on Shopify

Great customer service. I had an issue, they sent me what I need to do and then also followed it up.

MOMO'S BOUTIQUES

Apr 24, 2025  on Shopify

Flexii Designs

Apr 23, 2025  on Shopify

I am doing the final touches before I launch my brand- and tbh setting up email marketing hasn't been something I've looked forward to, at all. I picked this app mostly due to the high review count, but they also had a fair pricing tier compared to other apps I looked into. So far, the set up has been really easy, esp if you take 10 minutes to watch the lessons they provide. Pretty excited that this part of the journey was set-up to go within a night.

I Am Goddess Kouture

Apr 23, 2025  on Shopify

Saleh did a great job with assisting with making sure my welcome automations were set-up correctly by providing screenshots of the steps to implement.

Solstik

Apr 22, 2025  on Shopify

NGA - No Girls Allowed

Apr 19, 2025  on Shopify

SOOOOO easy to use. I love it!

SaturdayAffair

Apr 19, 2025  on Shopify

Bind & Bloom

Apr 18, 2025  on Shopify

Very helpful and not too complicated to use

EcoVenger

Apr 18, 2025  on Shopify

Maria was super helpful and walked me through everything with patience and kindness and I was able to solve all of the issues that we were having. Thank you!

INACHAR

Apr 18, 2025  on Shopify

Smooth process and very user friendly for newcomers and transitioners alike!

Maison Joyïa

Apr 18, 2025  on Shopify

Service de chat très réactif ! Le chat Omnisend à parfaitement répondu à mes attentes ! Merci beaucoup pour votre aide.

okazmart

Apr 18, 2025  on Shopify

Smart Drink Cap

Apr 18, 2025  on Shopify

TINA'S BOUTIK

Apr 17, 2025  on Shopify

I would recommend Omnisend as it helps gaining new customers and the possibility to offer them promotions.

Wholesale Braiding Hair

Apr 17, 2025  on Shopify

Nice. Easy to use! Awesome Templates. Excellent Price.

iPrint3D Company

Apr 17, 2025  on Shopify

Thiago was quick to help on my discount question

Sublue Underwater Scooter

Apr 16, 2025  on Shopify

Omnisend is a very good platform, convenient and has many functions. Especially their customer support service, Beran and Danyu Zhong have helped me a lot, thank you, thank you Omnisend!

HD Flagpoles

Apr 16, 2025  on Shopify

I've contacted Omnisend support many times and I've always had the best experience. Super happy with this app!

Beanie's Pet Boutique

Apr 15, 2025  on Shopify

Your help staff is great at helping me resolve issues and answer questions. The app works great too!

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