Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
Glemoe
Sep 28, 2024
on
Shopify
Very helpful and available
Kalmari
Sep 28, 2024
on
Shopify
the best for email marketing, best customer service !
MEEHA
Sep 27, 2024
on
Shopify
Parfait, hyper réactif et à l'écoute !
BONEFISH
Sep 26, 2024
on
Shopify
KetieStory
Sep 26, 2024
on
Shopify
Recommend!! Dilara helps me a lot. Thanks
CaliGreenGold
Sep 26, 2024
on
Shopify
ABSOLUTELY, POSITIVELY, THE BEST EMAIL/SMS PLATFORM OUT THERE! KLAVIYO CAN SUCC IT!
The pricing at Omnisend is amazing, their 24-hr live support is stellar, and the deep, deep integration with Shopify is amazing. So happy to have found Omnisend. Klaviyo was literally burning our money and kept raising their prices, and provided worse and worse service.
I am so happy we made the switch. You will too!
Hair Joy
Sep 26, 2024
on
Shopify
Sanya has been a big help in assisting me with setting up SMS. I am totally new to the SMS marketing world and was very confused and losing hope that I wouldn't have been able to get it to work. Sanya was able to give me tips on how to set up my automations and even helped me something that was so simple that I didn't even realize it myself. I am so thankful of her!
brautgeflüster
Sep 26, 2024
on
Shopify
Endlich ein moderner Look für meine Newsletter. Und sie landen nicht im Spam und das ist schon eine Herausforderung ;)
Der Support ist schnell, super freundlich und geduldig. Jetzt bin ich gut gerüstet und freue mich schon auf einen schönen Workflow mit Omnisend ;)
Lady Sens
Sep 25, 2024
on
Shopify
perfect tool and just great online service
Creative Pro Hair Tools
Sep 25, 2024
on
Shopify
Saleh,
helped me through a difficult process that I thought I would not be able to do.
I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days.
Thank You again Saleh!
Radiant Rayon
Sep 25, 2024
on
Shopify
Thank you for Mathías' fast and efficient service. He helped me solve the problem I was facing quickly.
Wenjulan
Sep 24, 2024
on
Shopify
I'm very happy with Omnisend. I was using the service on my Big Commerce store and, subsequently, continued with them when we migrated over to Shopify. We did run into some issues in terms of the migration of Omnisend from Big Commerce to Shopfiy, but Kayque, the agent who initially addressed my issues, continued to follow up with e-mail until our issues were resolved and Omnisend was fully functioning on our new Shopify store. So, that is evidence enough for me to both strongly recommend Omnisend but to also continue working with the company for the foreseeable future.
Markley
Sep 23, 2024
on
Shopify
I couldn’t be happier! The customer service is great—always responsive and helpful whenever I have questions. The user interface (UI) and user experience (UX) are also top; everything is intuitive and easy to navigate. Highly recommend this app to anyone.
Paisley Finds
Sep 23, 2024
on
Shopify
Was having some issues with my forms and Sanya saved my day! Thanks for the awesome help! You rock!
Lackto
Sep 23, 2024
on
Shopify
Maravilhoso atendimento, a Maria me ajudou muito
My Dog Shops Here
Sep 22, 2024
on
Shopify
Learning anything new can be challenging, but when you have the support of a good team, like that at Omnisend, it helps reduce the frustration and learning curve! Sometimes it's the simplest things that trip us up, but the folks at Omnisend treat each concern as priority and offer their support in any way. Even if it's simply to confirm my understanding of a process, to me that's an important step as I move forward.
Your Only Health
Sep 22, 2024
on
Shopify
Kam als Anfänger relativ gut zurecht und wenn es mal nicht weiter ging, hat mir Deniz aus dem Support Team super weitergeholfen. 5 Sterne nur wegen ihm!
GIZNOLA
Sep 22, 2024
on
Shopify
I'm going to share my experience of the assistance I received from Sila of the omnisend platform. She helped me set up my domain authentication and register DNS changes. She brought an added value on the activity expected from her; I appreciated a lot
Mein Shop
Sep 21, 2024
on
Shopify
I got the best support from Saleh which was really. problem I was trying to solve for hours worked in a minute he's the best
GSWF
Sep 19, 2024
on
Shopify
Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!