Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
La Boutique De Stoïcisme France
Oct 09, 2024
on
Shopify
Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.
Pet Nation
Oct 09, 2024
on
Shopify
Omnisend Crew is so wonderful.
We had some issues initially, but they handled it all professionally and resolved our problems within minutes.
I especially want to thank Mariia, who was helpful and kind in dealing with our dispute.
shopoptichealth
Oct 09, 2024
on
Shopify
Customer support from Omnisend (especially from Saleh) was excellent. Always ready with the best answers and help to streamline the process! Thank you very much!
Kelly's Creations
Oct 08, 2024
on
Shopify
Very easy to use! Their tutorials are amazing and simple. Already has made an impact on my business.
Highly recommend over any other platform (I have tried many).
AUXITO
Oct 08, 2024
on
Shopify
This app is easy to use and has a lot of templates available in it. What's interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize.
I am thankful to Omnisent's customer service team, Baarath as well as the rest of the guys were very patient in answering all my questions and solving my confusion on customer segmentation. You all are great!
Honey Stone Books
Oct 08, 2024
on
Shopify
As someone who has never run a product-based business or ecommerce before, the past three months have been a massive learning curve for me, and the number of things I don't know seems to grow daily. I am so appreciative of Omnisend as a result, because of the free plan (so that you're not bleeding money when you're still getting set up and started), the integrated reviews app (which connects to the email flows, and yet again saves me from bleeding money when I'm not marketing or making sales yet), and the kind customer support. I've had several questions while I've been setting up flows, forms, and reviews, and the team have been patient, polite, and responsive. They even emailed when I didn't reply to the chat to check whether I still needed help. I've especially appreciated their patience with what would probably be considered stupid questions. I'm still new to Omnisend, but I've had a very positive experience so far.
pufosenii.ro
Oct 07, 2024
on
Shopify
After trying many expensive apps, I cannot be grateful enough that I found Omnisend. Thank you!
Kuhns Trinkgenuss
Oct 07, 2024
on
Shopify
Fast help with problems! Very good and fast support!
Lady Pepper
Oct 07, 2024
on
Shopify
Omnisend does absolutely great in supporting clients. Fast, to the point, if not at fisrt attempt, still trying to find a way to the solution until you get it, a model for many companies.
thxs again!!
Ranahan Brand
Oct 04, 2024
on
Shopify
Maria is so helpful and a quick responder! Best Email Marketing third-party app on the market.
Zensora
Oct 02, 2024
on
Shopify
Fantastic service by "Mariia"
She was super responsible, almost instantaneous!
Kiyo Beauty
Oct 01, 2024
on
Shopify
Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you
Salvajes
Oct 01, 2024
on
Shopify
We switched from another platform and immediately saw the difference in ease of use and results. The user interface is incredibly intuitive, making it easy to design and schedule campaigns. No hidden costs for basic functionality (like other apps).
The support team has been very responsive, providing helpful guidance whenever we’ve had questions. Overall, Omnisend has been great. We’ve recently switched to the first paid tier and we are happy with the offering although ideally it could include more contacts.
Highly recommend it to any e-commerce business looking to streamline their email marketing!
The Knotty Ones
Oct 01, 2024
on
Shopify
Sila solved my problem in a minute, highly recommended!
Style Essence
Oct 01, 2024
on
Shopify
Great! Easy to setup and well function
INTI Lingerie
Sep 30, 2024
on
Shopify
Incredible software for everything related email marketing and SMS. I love the forms you can build to collect subscribers and the support team is incredible fast and efficient at solving everything you ask them. Excellent
Avenora
Sep 30, 2024
on
Shopify
Great app works amazing and the customer service is 24h open to help you!
La Muci Design
Sep 29, 2024
on
Shopify
Very happy with their customer service and prompt replies. They quickly solved my issue.
The Sweat Shop
Sep 29, 2024
on
Shopify
great support and basic to use
WaveFresher
Sep 29, 2024
on
Shopify
Saleh helped me during 1hour, I finally solved my problem thanks to him.