Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
| Five O' Six |
Oct 28, 2024
on
Shopify
Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.
Cadeaux & Trésors By SIFENNASR.S
Oct 25, 2024
on
Shopify
application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace
June HH
Oct 24, 2024
on
Shopify
I have just started to use Omnisend Email, and have got a lot of questions that need to be clarified. Maria has been so kind and patient to guide me through the process, explain the instructions, and suggest the best approach to solve the issues. Amazing service! Thank you for your great help!
Ambient Lounge® - UK
Oct 23, 2024
on
Shopify
Dilara was incredibly helpful in resolving the issue with our automated email address. I really appreciate her assistance—thank you so much!
Wattcycle-US
Oct 22, 2024
on
Shopify
The ominisend team helps me a lot. Big big thanks to all of you guys.
Ama Spring
Oct 22, 2024
on
Shopify
Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.
Olde Tyme Marketplace
Oct 21, 2024
on
Shopify
Kayque was very helpful and guided me thru changing my email. It was a complicated processs I didn't understand and his guidance was most appreciated.
Chavamade
Oct 20, 2024
on
Shopify
So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it!
Digraziashop
Oct 19, 2024
on
Shopify
Très rapide pour répondre et surtout efficace.
tallfinds
Oct 19, 2024
on
Shopify
Super happy and easy to use! tried Klaviyo after using this but came back to this again.
DetoPure
Oct 18, 2024
on
Shopify
Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support.
Little Nature Lover
Oct 17, 2024
on
Shopify
Great platform and customer service!
Vision Vénusienne
Oct 16, 2024
on
Shopify
Je recommande cette aplication parce qu'elle a plein de potentiel dans mon busness, elle m'aide elargir mon cercle de client fais en sorte de les garder dans un long terme et plus besoin de faire des pubs pour faire des ventes.
Un support avec une equipe tres doue et fiable tel que 'Mathías' qui m'a aider recemment a resoudre un soucis que j'avais apres avoir parler avec plusieur membre mais qui n'ont pas pu m'aider et en quelque seconde ce monsieur m'a donner le sourire je suis connnaissant
Nineties Arcades
Oct 16, 2024
on
Shopify
Dyut
Oct 16, 2024
on
Shopify
Really usefull app and amazing support. They do help in all aspects and quite fast.
Aliving Home
Oct 16, 2024
on
Shopify
Thanks Chaymae for her help and kindness!
velanoconcept
Oct 15, 2024
on
Shopify
PERFECT
Harper & Dane
Oct 15, 2024
on
Shopify
I signed up to omnisned 3 hours before my store was going live with zero idea how to do anything or verify DMARC records or any of that stuff. Maria was my support agent on live chat, and she was brilliant; she walked me through everything step by step until I did it, and I'm happy to say my emails are landing in the inbox; thank you, Maria, absolute legend.
Domumm
Oct 10, 2024
on
Shopify
What a pleasure to meet Chaymae and ask her for help. She really helped me a lot and I learned some new stuff. Thank you so much
Linen Tales
Oct 10, 2024
on
Shopify
Mariia is incredibly helpful and solved our issues with the Welcome email sequence. I am very happy with the support.