Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
SAHC
Nov 12, 2024
on
Shopify
I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.
The Epiphany Closet
Nov 11, 2024
on
Shopify
I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.
Beauty Rennora
Nov 11, 2024
on
Shopify
great support team
TheInkyDeer
Nov 11, 2024
on
Shopify
Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface.
Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step.
Would highly recommend.
CRAZY DIAMOND DRIP
Nov 10, 2024
on
Shopify
I got say :thanks a lot,Thiago.really helpful
Seapuri SG
Nov 10, 2024
on
Shopify
Omnisend is a fantastic tool with excellent customer support—they’re always responsive and genuinely helpful. The app is easy to set up, with powerful automation for both email and SMS marketing. We’ve seen great results in engagement and conversions; highly recommend!
Pet Loverz
Nov 09, 2024
on
Shopify
Perfect app for email marketing. All you need and more. Even offers forms (pop-ups). Newbie friendly, very easy to use. Support is very friendly and helped me in no time. Definitely recommend.
Hero Nation Patches & More
Nov 09, 2024
on
Shopify
I am new to Shopify and just getting familiar with Omnisend, but so far their customer service has been great and very fast.
Lumierz
Nov 08, 2024
on
Shopify
House of Arti
Nov 05, 2024
on
Shopify
Thank you for your platform, and Thank you to Mariia for helping me out with my questions <3
PilnasNamas.lt
Nov 05, 2024
on
Shopify
I like this app a lot, and I am deeply thankful for support teams for their help, especially Johnny and Dilara, who was on my case. Super quickly and very professional. Thank You, guys a lot!
Bohowadu
Nov 04, 2024
on
Shopify
The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA !
AURORAE SHOP
Nov 03, 2024
on
Shopify
super appli.
Le service chat, avec Chaymae, est tres reactif et d'une grande aide.
IYLIA
Nov 03, 2024
on
Shopify
Excellent Excellent customer service. The Best I've ever experienced:-)
Skueezy
Nov 02, 2024
on
Shopify
Maria communicated really well and was very helpful, Appreciate her efforts
Cloud Mattress Co
Nov 01, 2024
on
Shopify
Moved to this from shopify email. Its amazing platform with its own features and mess. However, its customer support is amazing man! They're always ready to help you out. Recently, I had an issue with the domain related things and this agent Maria helped me out in a few minutes. She was outstanding, smart, and knowledgeable. I'm looking forward to this platform.
FamilienFaden
Oct 31, 2024
on
Shopify
Really good app, but what makes Omnisend super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding. No robots, ai but real person with real helpful support. I can only say thanks for Mariaa and Burak for the top support!
Tris and Rue
Oct 31, 2024
on
Shopify
Omnisend has been so easy to set up. When i encountered challenges with updating my DNS, Chaymae was a huge help!
Lucasgift
Oct 28, 2024
on
Shopify
Lucasgift has established its email marketing and review collection infrastructure with Omnisend app and we want to admire this long term business partnership with a Success Story blogpost.
Lucasgift is a new marketplace for Handmade and Personalized gift items and provides only carefully crafted items from select sellers. Categories include: Jewelry, accessories, home décor and furniture, toys, and more as new sellers join us. In this journey, we are sure that Omnisend will always be with us!