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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,797)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Live Milk Love

Aug 09, 2025  on Shopify

Really easy to use and can't believe how effective email marketing is.

THREE FIFTHS

Aug 09, 2025  on Shopify

The customer service experience is the best i've ever had. Baarath had amazing service.

sjcamstores

Aug 08, 2025  on Shopify

The customer service was very patient in helping us solve the problem and their attitude was very good. Thank you!

True Individual

Aug 08, 2025  on Shopify

I've had a fairly easy time setting up my campaigns, forms, and automations. Anytime I've run into trouble, support has always been there to give me all the help and knowledge that I need. Kindness matters, and they're always kind as well as always available. Being more affordable is also a huge plus.

DAMN DECAF.

Aug 06, 2025  on Shopify

My Store

Aug 06, 2025  on Shopify

Absolutely thrilled with Omnisend! Setup was a breeze, and I was sending beautiful automated emails within minutes. The drag-and-drop builder is so intuitive, and the clear analytics help me optimize every campaign. SMS and push notifications seamlessly integrate, boosting both sales and customer engagement. Highly recommend for any Shopify store!

LEENAVONECKERN

Aug 05, 2025  on Shopify

Working fine

Visionarystudios

Aug 05, 2025  on Shopify

Riooe

Aug 05, 2025  on Shopify

it is perfict

Continuous Flow BJJ

Aug 04, 2025  on Shopify

So far so good, recommended by somebody as a cheaper option to Klayvio and looking like it does everything we need at a quarter of the price

Amorio

Aug 04, 2025  on Shopify

Eduarda has been great with the help I needed! Patient and professional. Thank you so much! Omisend in general is great. I can create freely or use their templates. Easy to analyse results and set up automations.

GECKO'S

Aug 04, 2025  on Shopify

STORE TO DOOR

Aug 04, 2025  on Shopify

We have been using omnisend for over 4 years now and couldn’t be happier. Their app is constantly improving with updates over time and compared to similar apps they offer everything we need to grow our business at a good price. The text message marketing is also a huge advantage and their customer support team has always been prompt and very very helpful. Thank you team!

VALUE EVERYTHING

Aug 04, 2025  on Shopify

Highly recommend

thefashionproject.gr

Aug 01, 2025  on Shopify

ArtNest

Aug 01, 2025  on Shopify

the best!

Savor Living

Jul 30, 2025  on Shopify

La Sierra

Jul 30, 2025  on Shopify

Great assistance from Baarath! Very responsive and helpful! Thank you

Lifeguard Health

Jul 29, 2025  on Shopify

Easy to understand

HB Health & Beauty Intl.

Jul 29, 2025  on Shopify

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