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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend
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Reviews (2,849)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Morgane Binet - Ebéniste, créatrice de luminaires, meubles et objets

Jun 09, 2025  on Shopify

facile à utiliser et de super template

Fee Heartfelt

Jun 09, 2025  on Shopify

Ist super einfach zu bedienen und man bleibt durch die Erklärvideos immer auf dem Laufenden.

CLOUDERS

Jun 09, 2025  on Shopify

Excelent service

MesonArt

Jun 08, 2025  on Shopify

Thank you very much for Chaymae's support! It's very helpful!

Hands On Workshop

Jun 06, 2025  on Shopify

They have an efficient help/support team, who really try not to leaving you hanging and waiting. They do make a real effort to resolve it. Thanks Omnisend.

Luzworld

Jun 06, 2025  on Shopify

The Maker's Nexus

Jun 05, 2025  on Shopify

Exceptional support system for troubleshooting. Highly recommended!

TerrorThreads

Jun 04, 2025  on Shopify

I am writing to provide feedback on my recent interaction with Maria with Omnisend regarding SMS setup and account creation. She truly surpassed my expectations by walking me through the process step-by-step and verifying everything along the way. Maria was extremely helpful and patient throughout our interaction. Her guidance made the setup process smooth and easy to understand. Thank you for having such a knowledgeable and dedicated employee on your team.

Floral Essence Gifts

Jun 03, 2025  on Shopify

Omnisend is a game-changer for any Shopify store. The tools are powerful yet easy to use — and the support? Incredible. If you want reliable email marketing with real human support, Omnisend is it.

Glory 2 Glory Boutique

Jun 03, 2025  on Shopify

So far so good. Once I figured out to remove my website name from the dmarc and dkim records it worked beautifully!

Goddard's

Jun 03, 2025  on Shopify

Has a fair amount of email features for a relatively low price. Their support via email has been great too and very helpful on the occassion I need them.

ELULAN SKINCARE

Jun 02, 2025  on Shopify

The Femme Bohemian

Jun 02, 2025  on Shopify

Haven Prints & Goods

May 31, 2025  on Shopify

For sending Thank you emails after an order is placed. OmniSend is awesome, Shopify Email and Flow are great for Email Marketing, not so much for customer appreciation for an order. Even though there is a Flow template called Thank You after Order. But it is only if someone is on your mail list.. Omnisend grabbed all my socials, and was off to the races. And the workflow chart is way more user friendly. If you have less than 500 on your list, this is a no brainer.

AlleywayApparel.Aus

May 30, 2025  on Shopify

Earthhaloskincare

May 29, 2025  on Shopify

I'm doing the free trial. As someone who is not tech savvy, and had paid a handsome amount to get workflow done on Klaviyo, workflow on Omnisend is a piece of cake.

The Enchanted Path

May 29, 2025  on Shopify

This is great very simple to setup. i also found a great walkthrough on youtube. "https://www.youtube.com/watch?v=fHeNj-yuYxU&t=465s"

HomHac

May 27, 2025  on Shopify

Flytt

May 27, 2025  on Shopify

This is a fasntastic app, their customer service is the best of the best. better than any other app. highly recommend it

Silk Aura

May 27, 2025  on Shopify

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