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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (5,975)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Valor+Harvest

Dec 02, 2024  on Shopify

Easy to use platform and easy for startup companies to grow, thank you for helping my growing candle business www.valorharvest.com, greatly appreciated.

Origenere

Dec 02, 2024  on Shopify

Easy to set up and use

Bozena Allison Studio

Nov 30, 2024  on Shopify

Super helpful support and quick solution from Maria!

Shift Aroma

Nov 28, 2024  on Shopify

The Omnisend Team is amazing, always here to help 24/7. They helped us whenever we needed and provided the best answers. Thank you Team, truly PROs!

Kit Kane

Nov 28, 2024  on Shopify

Truly a fabulous app, with hands down the best customer support I have ever experienced. Thank you, Emna and colleagues, for your recent attention. Truly cannot fault the app or the people.

Gemsa.co.uk

Nov 28, 2024  on Shopify

The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns. The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank you Mariia for your kind assistance and excellent advice.

Minnesota Custom Woolens

Nov 27, 2024  on Shopify

Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!

Traditional Kintsugi Shop TSUGU TSUGU

Nov 27, 2024  on Shopify

Eduarda was very kind and helpful. I asked multiple times but she supported me step by step with patience. Thank you very much.

My Computer is My Canvas | Bloom to Balm

Nov 26, 2024  on Shopify

Mariia is EXCELLENT and help me naviagate an issue I was having quickly and accurately. Very happy with the resolution, thank you!

ME & PROUD - boutique LGBT & LGBTQIA+

Nov 26, 2024  on Shopify

La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !

astyla.

Nov 25, 2024  on Shopify

Always loved using Omnisend, find it so easy to use and assistance is always on hand. Dealt with Burak at Omnisend and they were so helpful and kind.

FPRO

Nov 25, 2024  on Shopify

Salma was very fast and really helpful fixing currency problem on our multi-store accounts. Thank you!

Wigs Ldn

Nov 21, 2024  on Shopify

Dilara helped fast and polite

hey, u ok?

Nov 16, 2024  on Shopify

I had such a great experience with Sanya from customer service! They were incredibly helpful and got straight to the point, which I really appreciated. Not only did they address my questions quickly and clearly, but they also went above and beyond by providing me with some really useful resources and help me verify some stuff right away. Their professionalism and efficiency made the whole process so smooth. Huge thanks to Sanya for their outstanding support!

KAS Originals

Nov 16, 2024  on Shopify

First class! Prompt and friendly response.

Ecomime Shop

Nov 15, 2024  on Shopify

Sila helped me to fix the issue I got when I was struggling some problem on the mobile version. Very kind and wonderful Service! I will keep going to use. I recommend this app to other shop owners too!

True Descent LLC

Nov 14, 2024  on Shopify

Easy to contact for help. Very customizable and easy to use. Great system!

THEFITTHEORY

Nov 12, 2024  on Shopify

Must say - this app works good and their support is really good. They have helped us in getting the right plan and we are happy with overall performance

Cari Earth

Nov 12, 2024  on Shopify

@Maria from omnisend was super helpful. I am not a website wiz, so she made the journey when I had trouble with the set up so much easier. Thank you!

Kudreshov Lingerie

Nov 12, 2024  on Shopify

Great app and support from Mariia. Highly recommend to try it out :)

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