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Customer reviews: Omnisend Email Marketing & SMS

Develop by Shopify

Reviews (2,862)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Lahay

Jul 21, 2024  on Shopify

I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.

Jessica Lynne Creations

Jul 21, 2024  on Shopify

I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!

VIRSŪ

Jul 21, 2024  on Shopify

Fantastic app! What's as important is the support and you get the top quality support here. Johnny from Omnisend was of great help and a pleasure to work with. Thank you again!

Kitboodle

Jul 20, 2024  on Shopify

Great customer support - fast response.

ARABICA NIGHTS

Jul 19, 2024  on Shopify

Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.

Veterinarijos vaistinė | Gyvūnų prekės

Jul 19, 2024  on Shopify

Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!

Boldman's Real Coffee

Jul 17, 2024  on Shopify

Great customer service!

Leather Head Sports

Jul 17, 2024  on Shopify

Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes. The Omnisend customer service team was very responsive and fast. would recommend

Run Vault

Jul 17, 2024  on Shopify

Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much

VOOM

Jul 15, 2024  on Shopify

Great so far - sent one campaign and with excellent customer help was able to execute easily. Integration with contact list and website is seamless.

dorilou

Jul 14, 2024  on Shopify

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

Out Came the Sun

Jul 10, 2024  on Shopify

Amazing customer service, they're there to help you every step of the way. So grateful!

Claire Pettibone Design Atelier

Jul 10, 2024  on Shopify

Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.

Max En Caisse

Jul 09, 2024  on Shopify

easy enough for the average user to work with, easy to understand

RENZA

Jul 08, 2024  on Shopify

Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)

Galactrip Couture

Jul 08, 2024  on Shopify

The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing. In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.

MaxBotix

Jul 07, 2024  on Shopify

This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.

danozdirect

Jul 07, 2024  on Shopify

You guys are so good, especially Dilara, not only beautiful but Cook as well... My Best...

munoli

Jul 04, 2024  on Shopify

Hello, Perfect service, quick answers. Baarath did perfect job!

Toy Games

Jun 30, 2024  on Shopify

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