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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend
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Reviews (2,849)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Quibú Relojes

Jun 19, 2025  on Shopify

VISM

Jun 18, 2025  on Shopify

Bydose

Jun 18, 2025  on Shopify

We've been using Omnisend for over two months now. We love the app and the customer service team is so great! Every-time we've had an issue they'd been extremely helpful with helping us with anything and they make it so easy. It's so much easier to navigate than Klayvio and the onboarding is seamless when you use Shopify

Mionza Jewelry

Jun 18, 2025  on Shopify

Whenever I want to get support, they answer quickly and clearly. Thank you

Creme de la Creme Online Shop

Jun 17, 2025  on Shopify

Omnisend was very helpful and easy to understand cant wait to see how my customers will react.

EL&JOE

Jun 17, 2025  on Shopify

Parfait !

NewBornVintage

Jun 17, 2025  on Shopify

HeavenlyHomeDesigns

Jun 17, 2025  on Shopify

Very Powerful

Sunnyside Fabrics UK

Jun 16, 2025  on Shopify

very easy to use and there is always someone there to help if I need, would definitely recommend Omnisend

Mike's Gear

Jun 15, 2025  on Shopify

Peekaboo Land

Jun 13, 2025  on Shopify

In general, very easy to set up. Otherwise, the support is excellent. I recommend it 100%

apothikimou.gr

Jun 13, 2025  on Shopify

Schizandu Organics

Jun 13, 2025  on Shopify

Making the Switch to Omnisend Was the Best Decision We recently decided to switch to Omnisend, and as beginners, we’re still learning the ropes — but thankfully, they have an amazing support team! Huge shoutout to Baarath, Hunter, and Mathias — all fantastic people, especially Baarath, who’s been incredibly patient and quick to assist me in building our flow. He replies so fast, understands my questions clearly, and even goes the extra mile by creating Loom videos to guide me step by step. All in all, Omnisend is an excellent platform backed by a truly outstanding support team. They never make you feel lost or alone — they’re available 24/7, ready to help you figure things out and answer every question with care. Highly recommended!

Hubert’s Haberdashery LLC

Jun 13, 2025  on Shopify

Awesome app and support team! Integrates into store with ease. Existing subscribers automatically and safely upload. With combined services like SMS, email, and pre-built templates. All without breaking the bank. Making them my go-to app of choice for my business. Thank you, Omnisend!

Wild For Dogs

Jun 12, 2025  on Shopify

Just moved over to Omnisend and finding it a much easier, more intuitive system with more functionality than my previous CRM, Active Campaign. Also the customer support is amazing - massive thanks to Maria helping with some finishing touches!

PHILIAM

Jun 12, 2025  on Shopify

Emby Goods

Jun 11, 2025  on Shopify

We have used Omnisend for several years now & absolutely love it!! It's so user friendly, has great templates, and connects to customers directly integrated with Shopify!

Bkbadness & Co.

Jun 11, 2025  on Shopify

Enjoy the essay set-up and templates

Sveta Milano

Jun 11, 2025  on Shopify

Wisconsin River Meats

Jun 09, 2025  on Shopify

Everything you need to successfully run your business through shopify!

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