Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
SAAY APPAREL
Dec 30, 2024
on
Shopify
This app has helped improve my sales
PAWOOHOO
Dec 26, 2024
on
Shopify
I have known about this email management platform for a long time and have been using it for a long time. The page is very friendly to novices, the various instructions are very comprehensive, and the customer service is very patient. They helped me solve an A/B form testing problem. Thank you!
Chozen Family Clothing Company
Dec 23, 2024
on
Shopify
Mathías was knowledgeable, patient, and explained everything clearly. For me not being a computer person, he made things easy.
RaveBeetle
Dec 21, 2024
on
Shopify
Johnny is awesome! best customer support ever!
judtlv
Dec 18, 2024
on
Shopify
Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great
Pure Elegance Boutique
Dec 18, 2024
on
Shopify
Omnisend is incredibly user-friendly—I highly recommend it!
Cali Hijabi
Dec 17, 2024
on
Shopify
very easy to use.
Coralys Swimwear
Dec 16, 2024
on
Shopify
I have been very impressed with the service received by the Omnisend team. They are knowledgeable and quick to sort out any problem. I am not very technical and found them really supportive and helpful. I trusted they would be able to help me and they did. Thanks to Johnny but there were others that were equally great!
UFaith Hoops
Dec 16, 2024
on
Shopify
Very easier to navigate and customer support is quick.
WunderUndies
Dec 16, 2024
on
Shopify
I love omnisend. I've tried other email services and prefer Omnisend to them all. Their interface is easy to understand and there's not much you can't do. Their customer service is also excellent.
Ékszer Akció
Dec 15, 2024
on
Shopify
Great app and helpful support. Salma helped me a lot.
Lerelle
Dec 13, 2024
on
Shopify
So far very happy with the process, had some issues where I didn't know how to fix one of my flows, customer care team was very quick and efficient!
A Second Life
Dec 10, 2024
on
Shopify
Thank you to Mathías and the entire team for their incredible support in resolving an issue I was facing. Everyone I spoke with was not only kind but also genuinely easy to talk to, making the whole process so much smoother. Their professionalism and willingness to help didn’t go unnoticed, and I truly appreciate the effort they put into resolving my concerns.
AvyyTech
Dec 10, 2024
on
Shopify
Well organized guys and very helpful team from start to finish.
B Orientis
Dec 08, 2024
on
Shopify
I had issues with SPF verification and Sanya was very helpful. The problem was resolved in very little time without keeping me waiting. Thank you for the recommendations too.
LouisDee
Dec 07, 2024
on
Shopify
This App so easy to setup I recommend it to you as a shopify store owner
Afrihair
Dec 07, 2024
on
Shopify
Great support - didn't need it for any issue with the software just to check over an automation I had setup to make sure it was correct. They went above and beyond to help me fix an issue I had with it and get it working.
I'd say this is really great value for what you get.
Peter | The Car Video Guy
Dec 03, 2024
on
Shopify
Thank you Mathías: BEST CUSTOMER CHAT SERVICE i have ever experienced. I've had many chat customer support experiences, by talking to Mathías was by far one of the best i've ever had. (no waiting line) Explanations are very precise & in a friendly way. He thinks along with the problems that I had and gave me some very useful insights. I just started my Omnisend account because I got stuck on another mailing platform (i was stuck on some things for a while...), but because of his explenations of the available features, which i will be using in the future, I will be building my mailing automation on Omnisend, which is now simply connected to my Shopify account (with his help). He also helped me with segmentations & much more. I'm still a free user but will be upgrading very soon. Please give this man a raise, he deserves it!
Thanks again Mathías, kind regards Peter
LJ Creation Co.
Dec 03, 2024
on
Shopify
I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!
Miniclo
Dec 03, 2024
on
Shopify
perfect support and great app. Baka helped me a lot!