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Customer reviews: Omnisend Email Marketing & SMS

Develop by Shopify

Reviews (2,866)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Olde Tyme Marketplace

Oct 21, 2024  on Shopify

Kayque was very helpful and guided me thru changing my email. It was a complicated processs I didn't understand and his guidance was most appreciated.

Chavamade

Oct 20, 2024  on Shopify

So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it!

Digraziashop

Oct 19, 2024  on Shopify

Très rapide pour répondre et surtout efficace.

tallfinds

Oct 19, 2024  on Shopify

Super happy and easy to use! tried Klaviyo after using this but came back to this again.

DetoPure

Oct 18, 2024  on Shopify

Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support.

Little Nature Lover

Oct 17, 2024  on Shopify

Great platform and customer service!

Vision Vénusienne

Oct 16, 2024  on Shopify

Je recommande cette aplication parce qu'elle a plein de potentiel dans mon busness, elle m'aide elargir mon cercle de client fais en sorte de les garder dans un long terme et plus besoin de faire des pubs pour faire des ventes. Un support avec une equipe tres doue et fiable tel que 'Mathías' qui m'a aider recemment a resoudre un soucis que j'avais apres avoir parler avec plusieur membre mais qui n'ont pas pu m'aider et en quelque seconde ce monsieur m'a donner le sourire je suis connnaissant

Nineties Arcades

Oct 16, 2024  on Shopify

Dyut

Oct 16, 2024  on Shopify

Really usefull app and amazing support. They do help in all aspects and quite fast.

Aliving Home

Oct 16, 2024  on Shopify

Thanks Chaymae for her help and kindness!

velanoconcept

Oct 15, 2024  on Shopify

PERFECT

Harper & Dane

Oct 15, 2024  on Shopify

I signed up to omnisned 3 hours before my store was going live with zero idea how to do anything or verify DMARC records or any of that stuff. Maria was my support agent on live chat, and she was brilliant; she walked me through everything step by step until I did it, and I'm happy to say my emails are landing in the inbox; thank you, Maria, absolute legend.

Domumm

Oct 10, 2024  on Shopify

What a pleasure to meet Chaymae and ask her for help. She really helped me a lot and I learned some new stuff. Thank you so much

Linen Tales

Oct 10, 2024  on Shopify

Mariia is incredibly helpful and solved our issues with the Welcome email sequence. I am very happy with the support.

La Boutique De Stoïcisme France

Oct 09, 2024  on Shopify

Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.

Pet Nation

Oct 09, 2024  on Shopify

Omnisend Crew is so wonderful. We had some issues initially, but they handled it all professionally and resolved our problems within minutes. I especially want to thank Mariia, who was helpful and kind in dealing with our dispute.

shopoptichealth

Oct 09, 2024  on Shopify

Customer support from Omnisend (especially from Saleh) was excellent. Always ready with the best answers and help to streamline the process! Thank you very much!

Kelly's Creations

Oct 08, 2024  on Shopify

Very easy to use! Their tutorials are amazing and simple. Already has made an impact on my business. Highly recommend over any other platform (I have tried many).

AUXITO

Oct 08, 2024  on Shopify

This app is easy to use and has a lot of templates available in it. What's interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize. I am thankful to Omnisent's customer service team, Baarath as well as the rest of the guys were very patient in answering all my questions and solving my confusion on customer segmentation. You all are great!

Honey Stone Books

Oct 08, 2024  on Shopify

As someone who has never run a product-based business or ecommerce before, the past three months have been a massive learning curve for me, and the number of things I don't know seems to grow daily. I am so appreciative of Omnisend as a result, because of the free plan (so that you're not bleeding money when you're still getting set up and started), the integrated reviews app (which connects to the email flows, and yet again saves me from bleeding money when I'm not marketing or making sales yet), and the kind customer support. I've had several questions while I've been setting up flows, forms, and reviews, and the team have been patient, polite, and responsive. They even emailed when I didn't reply to the chat to check whether I still needed help. I've especially appreciated their patience with what would probably be considered stupid questions. I'm still new to Omnisend, but I've had a very positive experience so far.

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