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Customer reviews: Omnisend Email Marketing & SMS

Develop by Shopify

Reviews (2,866)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Minnesota Custom Woolens

Nov 27, 2024  on Shopify

Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!

Traditional Kintsugi Shop TSUGU TSUGU

Nov 27, 2024  on Shopify

Eduarda was very kind and helpful. I asked multiple times but she supported me step by step with patience. Thank you very much.

My Computer is My Canvas | Bloom to Balm

Nov 26, 2024  on Shopify

Mariia is EXCELLENT and help me naviagate an issue I was having quickly and accurately. Very happy with the resolution, thank you!

ME & PROUD - boutique LGBT & LGBTQIA+

Nov 26, 2024  on Shopify

La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !

astyla.

Nov 25, 2024  on Shopify

Always loved using Omnisend, find it so easy to use and assistance is always on hand. Dealt with Burak at Omnisend and they were so helpful and kind.

FPRO

Nov 25, 2024  on Shopify

Salma was very fast and really helpful fixing currency problem on our multi-store accounts. Thank you!

Wigs Ldn

Nov 21, 2024  on Shopify

Dilara helped fast and polite

hey, u ok?

Nov 16, 2024  on Shopify

I had such a great experience with Sanya from customer service! They were incredibly helpful and got straight to the point, which I really appreciated. Not only did they address my questions quickly and clearly, but they also went above and beyond by providing me with some really useful resources and help me verify some stuff right away. Their professionalism and efficiency made the whole process so smooth. Huge thanks to Sanya for their outstanding support!

KAS Originals

Nov 16, 2024  on Shopify

First class! Prompt and friendly response.

Ecomime Shop

Nov 15, 2024  on Shopify

Sila helped me to fix the issue I got when I was struggling some problem on the mobile version. Very kind and wonderful Service! I will keep going to use. I recommend this app to other shop owners too!

True Descent LLC

Nov 14, 2024  on Shopify

Easy to contact for help. Very customizable and easy to use. Great system!

THEFITTHEORY

Nov 12, 2024  on Shopify

Must say - this app works good and their support is really good. They have helped us in getting the right plan and we are happy with overall performance

Cari Earth

Nov 12, 2024  on Shopify

@Maria from omnisend was super helpful. I am not a website wiz, so she made the journey when I had trouble with the set up so much easier. Thank you!

Kudreshov Lingerie

Nov 12, 2024  on Shopify

Great app and support from Mariia. Highly recommend to try it out :)

SAHC

Nov 12, 2024  on Shopify

I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.

The Epiphany Closet

Nov 11, 2024  on Shopify

I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.

Beauty Rennora

Nov 11, 2024  on Shopify

great support team

TheInkyDeer

Nov 11, 2024  on Shopify

Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface. Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step. Would highly recommend.

CRAZY DIAMOND DRIP

Nov 10, 2024  on Shopify

I got say :thanks a lot,Thiago.really helpful

Seapuri SG

Nov 10, 2024  on Shopify

Omnisend is a fantastic tool with excellent customer support—they’re always responsive and genuinely helpful. The app is easy to set up, with powerful automation for both email and SMS marketing. We’ve seen great results in engagement and conversions; highly recommend!

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