Reviews: Omnisend Email Marketing & SMS

Customer reviews: Omnisend Email Marketing & SMS

Reviews (2,852)

Overall rating

4.7

5

578
4

11
3

1
2

8
1

33

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.

Common Concerns

Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Kiyo Beauty

Oct 01, 2024 on Shopify

Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you

Salvajes

Oct 01, 2024 on Shopify

We switched from another platform and immediately saw the difference in ease of use and results. The user interface is incredibly intuitive, making it easy to design and schedule campaigns. No hidden costs for basic functionality (like other apps). The support team has been very responsive, providing helpful guidance whenever we’ve had questions. Overall, Omnisend has been great. We’ve recently switched to the first paid tier and we are happy with the offering although ideally it could include more contacts. Highly recommend it to any e-commerce business looking to streamline their email marketing!

The Knotty Ones

Oct 01, 2024 on Shopify

Sila solved my problem in a minute, highly recommended!

Style Essence

Oct 01, 2024 on Shopify

Great! Easy to setup and well function

INTI Lingerie

Sep 30, 2024 on Shopify

Incredible software for everything related email marketing and SMS. I love the forms you can build to collect subscribers and the support team is incredible fast and efficient at solving everything you ask them. Excellent

Avenora

Sep 30, 2024 on Shopify

Great app works amazing and the customer service is 24h open to help you!

La Muci Design

Sep 29, 2024 on Shopify

Very happy with their customer service and prompt replies. They quickly solved my issue.

The Sweat Shop

Sep 29, 2024 on Shopify

great support and basic to use

WaveFresher

Sep 29, 2024 on Shopify

Saleh helped me during 1hour, I finally solved my problem thanks to him.

Glemoe

Sep 28, 2024 on Shopify

Very helpful and available

Kalmari

Sep 28, 2024 on Shopify

the best for email marketing, best customer service !

MEEHA

Sep 27, 2024 on Shopify

Parfait, hyper réactif et à l'écoute !

BONEFISH

Sep 26, 2024 on Shopify

KetieStory

Sep 26, 2024 on Shopify

Recommend!! Dilara helps me a lot. Thanks

CaliGreenGold

Sep 26, 2024 on Shopify

ABSOLUTELY, POSITIVELY, THE BEST EMAIL/SMS PLATFORM OUT THERE! KLAVIYO CAN SUCC IT! The pricing at Omnisend is amazing, their 24-hr live support is stellar, and the deep, deep integration with Shopify is amazing. So happy to have found Omnisend. Klaviyo was literally burning our money and kept raising their prices, and provided worse and worse service. I am so happy we made the switch. You will too!

Hair Joy

Sep 26, 2024 on Shopify

Sanya has been a big help in assisting me with setting up SMS. I am totally new to the SMS marketing world and was very confused and losing hope that I wouldn't have been able to get it to work. Sanya was able to give me tips on how to set up my automations and even helped me something that was so simple that I didn't even realize it myself. I am so thankful of her!

brautgeflüster

Sep 26, 2024 on Shopify

Endlich ein moderner Look für meine Newsletter. Und sie landen nicht im Spam und das ist schon eine Herausforderung ;) Der Support ist schnell, super freundlich und geduldig. Jetzt bin ich gut gerüstet und freue mich schon auf einen schönen Workflow mit Omnisend ;)

Lady Sens

Sep 25, 2024 on Shopify

perfect tool and just great online service

Creative Pro Hair Tools

Sep 25, 2024 on Shopify

Saleh, helped me through a difficult process that I thought I would not be able to do. I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days. Thank You again Saleh!

Radiant Rayon

Sep 25, 2024 on Shopify

Thank you for Mathías' fast and efficient service. He helped me solve the problem I was facing quickly.