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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,797)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Lula Card Polska

Mar 11, 2025  on Shopify

Great service, relatively easy to set up, you will have everything you need in a rather easy and straight forward interface. The best part is their exceptional customer support. You will naturally have questions and to be able to get them answered so fast, and in such a detailed way every time is golden. Absolutely love Omnisend and highly recommend it!

Abundance Cure

Mar 10, 2025  on Shopify

Very good

ADMK Jewelry

Mar 10, 2025  on Shopify

OmniSend has been very helpful during the set-up process and the app itself is very user friendly.

Marjory Warren Boutique

Mar 07, 2025  on Shopify

I received quick and easy-to-follow directions to verify my domain. Mathías was a savior!

The Cocky Shop

Mar 07, 2025  on Shopify

I LOVE THIS APP. GREAT FOR BUISINESS

Pfoten Designs

Mar 07, 2025  on Shopify

I switched to Omnisend from their biggest competitor (their support was ridiculous). For someone who is new to email marketing Omnisend is perfect. Super intuitive, and their support team is top notch.

Black Heart Tees Clothing

Mar 05, 2025  on Shopify

Omnisend is the greatest Email / SMS marketing tool I have used to date. Easy to use and effective when getting started like I am to Shopify. Patrick, Black Heart Tees Clothing

NatureScapes Studio

Mar 04, 2025  on Shopify

This app ins not for the faint of heart. It has a lot of features and power to do about anything but isnt easy to navigate and find answers on its own. The power of this program is the stellar support people who man the chat and emails 24/7. Plus they ALWAYS follow up to see if I was able to do what they advised! Not many programs do that anymore. I have a small business but a big need that doesn't easily fit the standard templates and ready made. So it took me weeks to build my automation and import subscribers from other places not partnered. HOWEVER — I was helped along the way by multiple support people who were well versed on the program and could find a way for me to do what I needed to do AND explain it to me (I'm not a tech head by any stretch of the imagination, but I can and do identify things that need to be fixed in programing). If not for that I would have jumped ship during the first week. I'm not happy with the expense of Omnisend for small businesses, but I'm committed now so I will be adding more features to my website that I haven't had before because Omnisend has it all in one place!

The Original Dog Company

Mar 04, 2025  on Shopify

The transition onto omnisend was spectacular. Omnisend overall is a great program to use and allowed me to delete 3 apps that were all running in my store. The customer service is great!

REWORK AG

Mar 04, 2025  on Shopify

We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-)

ALUMA

Mar 04, 2025  on Shopify

I have not even paid for Omnisend, and have only started setting my email marketing operation on Omnisend, so this is not a review for the platform, but for the customer support. In one word - Amazing. Their help with setting things up, fishing issues that I had over last few days was just amazing. Burak and Didiem - you were absolute stars! Thank you so much for your patience and help. Omnisend is lucky to have you! I hope to give a great review for the platform once I have more experience with it.

SD Jewellers

Mar 03, 2025  on Shopify

ZENLUCA

Mar 01, 2025  on Shopify

Saleh (service support) helped me really quick, he understood my situation and came with a good solution. Like to app!

MAISON 55

Feb 27, 2025  on Shopify

Johnny was a tremendous help, very responsive he was able to directly solve my problem, thank you very much!

VERATIQUE

Feb 27, 2025  on Shopify

Omnisend's platform is intuitive and packed with powerful features that make it incredibly easy to create and manage email campaigns, automate responses, and segment my audience effectively. What made my experience even more outstanding was the support I received from Dilara, which was not only quick to respond to my inquiries but also precise in her guidance. Thank you!

MaddisonNoel

Feb 27, 2025  on Shopify

Dilara was so helpful! She walked me through each step and made sure that my program was working correctly before leaving the chat!

LES PETITS CURIEUX

Feb 25, 2025  on Shopify

Honnestly Omnisend is the best so smooth

Mellow Dragon: Natural Wellness

Feb 24, 2025  on Shopify

The integration with Shopify is very smooth and seamless. The "ready-built" templates were a time saver and covered most of my store's common needs. What I did have to build was easy with their "drag-n-drop" workflow setups. If I am stuck for a moment, they have a succinct and short 7-step video series (and others) to help beginners like myself. I have used one competitor's product, and while it is very powerful and scalable, it's much more complicated. Can I see scaling to other plans as my business grows - ABSOLUTELY!!

Konings

Feb 24, 2025  on Shopify

Fast and awesome help from Didem

Starlight & Sage Co.

Feb 22, 2025  on Shopify

Chaymae from Omnisend support was wonderfully helpful - patient, kind, and efficient solution!

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