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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,852)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Bohowadu

Nov 04, 2024  on Shopify

The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA !

AURORAE SHOP

Nov 03, 2024  on Shopify

super appli. Le service chat, avec Chaymae, est tres reactif et d'une grande aide.

IYLIA

Nov 03, 2024  on Shopify

Excellent Excellent customer service. The Best I've ever experienced:-)

Skueezy

Nov 02, 2024  on Shopify

Maria communicated really well and was very helpful, Appreciate her efforts

Cloud Mattress Co

Nov 01, 2024  on Shopify

Moved to this from shopify email. Its amazing platform with its own features and mess. However, its customer support is amazing man! They're always ready to help you out. Recently, I had an issue with the domain related things and this agent Maria helped me out in a few minutes. She was outstanding, smart, and knowledgeable. I'm looking forward to this platform.

FamilienFaden

Oct 31, 2024  on Shopify

Really good app, but what makes Omnisend super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding. No robots, ai but real person with real helpful support. I can only say thanks for Mariaa and Burak for the top support!

Tris and Rue

Oct 31, 2024  on Shopify

Omnisend has been so easy to set up. When i encountered challenges with updating my DNS, Chaymae was a huge help!

Lucasgift

Oct 28, 2024  on Shopify

Lucasgift has established its email marketing and review collection infrastructure with Omnisend app and we want to admire this long term business partnership with a Success Story blogpost. Lucasgift is a new marketplace for Handmade and Personalized gift items and provides only carefully crafted items from select sellers. Categories include: Jewelry, accessories, home décor and furniture, toys, and more as new sellers join us. In this journey, we are sure that Omnisend will always be with us!

Sauvé - Authentic Skincare

Oct 28, 2024  on Shopify

Outstanding platform

| Five O' Six |

Oct 28, 2024  on Shopify

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

Cadeaux & Trésors By SIFENNASR.S

Oct 25, 2024  on Shopify

application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace

June HH

Oct 24, 2024  on Shopify

I have just started to use Omnisend Email, and have got a lot of questions that need to be clarified. Maria has been so kind and patient to guide me through the process, explain the instructions, and suggest the best approach to solve the issues. Amazing service! Thank you for your great help!

Ambient Lounge® - UK

Oct 23, 2024  on Shopify

Dilara was incredibly helpful in resolving the issue with our automated email address. I really appreciate her assistance—thank you so much!

Wattcycle-US

Oct 22, 2024  on Shopify

The ominisend team helps me a lot. Big big thanks to all of you guys.

Ama Spring

Oct 22, 2024  on Shopify

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.

Olde Tyme Marketplace

Oct 21, 2024  on Shopify

Kayque was very helpful and guided me thru changing my email. It was a complicated processs I didn't understand and his guidance was most appreciated.

Chavamade

Oct 20, 2024  on Shopify

So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it!

Digraziashop

Oct 19, 2024  on Shopify

Très rapide pour répondre et surtout efficace.

tallfinds

Oct 19, 2024  on Shopify

Super happy and easy to use! tried Klaviyo after using this but came back to this again.

DetoPure

Oct 18, 2024  on Shopify

Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support.

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