Reviews: Omnisend Email Marketing & SMS

Customer reviews: Omnisend Email Marketing & SMS

Reviews (2,797)

Overall rating

4.8

5

709
4

12
3

2
2

8
1

39

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.

Common Concerns

Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Nuelluxurypaperbag

Mar 28, 2025 on Shopify

Easy to navigate

My EasyGlow

Mar 28, 2025 on Shopify

Resolved my query asap!

DealsXS.com

Mar 27, 2025 on Shopify

4 years with Omnisend. It's a great company with a great team, and I got the best account manager. Thanks Sydney :)

The Bod Society

Mar 26, 2025 on Shopify

Dilara has been a great help, helping me to setup some new automations - thank you

Pamplemoon

Mar 25, 2025 on Shopify

I have to say Dilara is by far the best. She's available and she clearly knows what she's doing. She helped me with some serious issues I had on my automations settings. She's still assisting me with other minor issues, but I'm confident we will fix all of them pretty smoothly. Thank you again Dilara! What a pleasure working with you!

My Store

Mar 25, 2025 on Shopify

Runway Riches Hair

Mar 25, 2025 on Shopify

Highly recommend Omnisend, I love the beautiful templates and the ease of use of their automation, very user friendly. i have to note that the customer service is amazing as well, Marie has helped me on numerous occasions.

ELENA HONCH

Mar 25, 2025 on Shopify

Thiago answered all my questions! And literally in 5 minutes he helped me verify the domain. I was pleasantly surprised

All About Beads

Mar 24, 2025 on Shopify

Sakura Signatures

Mar 24, 2025 on Shopify

Basically, FREE for the beginners and it's still affordable if you have to start paying. Struggled deciding between Klavyio and Omnisend but so far, no complaint whatsoever. Also, had questions about DNS records (domain and stuff) and Maria was so helpful. I felt hopeless thinking they would probably not help me out because it's so technical but I judged wrong. Thank you so much!!

Bar Milton Ranch

Mar 22, 2025 on Shopify

ILLUMINATING JEWELRY

Mar 21, 2025 on Shopify

Sillbird

Mar 21, 2025 on Shopify

Dilara is super great! She solved my problem in no time with incredible speed and efficiency. Truly impressive!

Bridgewater Books

Mar 21, 2025 on Shopify

New customer, so far great customer service, easy to use, navigation has been user friendly.

Padel Markt

Mar 21, 2025 on Shopify

Euro Food Hub, LLC

Mar 20, 2025 on Shopify

I like Omnisend! It's reliable and most of all I love the insight of the "Live view", which used to be way more comprehensive and better, but it's still a good feature!!

Julodan Nails

Mar 20, 2025 on Shopify

I would highly recommend Omnisend - for ease and support Since getting omnisend, email marketing hasn't been daunting at all and it's been easy and swift to set up a newsletter, workflow or campaign. I want to shout out Baka who helped me find a great workaround in setting up a workflow which I think provides benefit for myself and my customers. the help and support has been great and the wealth of information, and templates and the UI makes it easy to navigate and create your emails.

FACEME

Mar 20, 2025 on Shopify

Labai patogu naudotis

HELLOLULU LIVING SOLUTIONS.

Mar 20, 2025 on Shopify

This app is user-friendly and highly effective for boosting engagement. I want to especially thank Candice for her outstanding assistance. She was knowledgeable, responsive, and made the setup process a breeze. Her support helped me maximize the platform's features. I've seen a noticeable improvement in my email campaigns.

ACTOS

Mar 19, 2025 on Shopify

Dilara was very helpful when I was setting up the sender email and needed some advice on the DNS settings.