Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
Fashion And Icon
Jun 09, 2024
on
Shopify
they have great customer support! Baarath is the best, he helped me very quickly today. walking through the steps one by one. i was testing the app but i will use it because the outstanding customer service.
Much Needed Joe
Jun 06, 2024
on
Shopify
Omnisend is amazing and I will never use anyone else! I had a quick question and Karine took care of everything! Keep the YouTube videos coming also!
BigBlue Official Store
Jun 06, 2024
on
Shopify
Nice APP, nice service!
My Little Zone
Jun 03, 2024
on
Shopify
It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.
Skinny Maverick
Jun 02, 2024
on
Shopify
Omnisend offers everything you need in one place! It's exceptionally user-friendly for beginners and provides top-notch metrics that clearly show how the app boosts our store's revenue and where they come from. The free plan is impressively comprehensive. Email creation is a breeze, and integration with Shopify is seamless. Their new review feature is also easy to use. Additionally, their educational resources and marketing blogs are extremely helpful. Plus, customer care is always just an email or message away, and they are consistently friendly.
Dai-KOR
May 30, 2024
on
Shopify
Easy to use with great features
Must Buy Finds
May 29, 2024
on
Shopify
I just started using this app and so far every problem I ran into customer service has been such a big help literally every step of the way. Seriously 5 stars to customer service thank you Maria!
Bosphorus Leather
May 22, 2024
on
Shopify
I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs.
Also thank you very much to Johhny for his helps!
Honey & Daisy
Apr 30, 2024
on
Shopify
Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.
Outback Trading Limited
Apr 26, 2024
on
Shopify
Since integrating this email marketing app into our Shopify store, we've noticed a significant improvement in keeping our customers engaged. The app is incredibly user-friendly, making it easy for our team to create effective campaigns without any hassle. The customizable templates are a big plus, allowing us to tailor our communications to match our brand perfectly. We've seen a noticeable increase in repeat customers, which speaks volumes about the effectiveness of this tool. Highly recommend for any Shopify store looking to enhance their customer relations and retention strategy!
ICONIC SILKS
Apr 26, 2024
on
Shopify
Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)
LISPOO
Apr 25, 2024
on
Shopify
Baarath is a very good man,he is very patience.Thank you for solving my problem.
Lucky Dog Guitars
Apr 25, 2024
on
Shopify
Sanya and the others were very helpful and fast!
NoMakeupMakeup
Apr 25, 2024
on
Shopify
Beran was super helpful and professional. He helped me with an issue I had with our subscribers.
Be and beauty
Apr 25, 2024
on
Shopify
Great support. Got connected with Karine. She was able to identify and resolve my concern quickly.
Sky and Sol
Apr 24, 2024
on
Shopify
Dilara is awesome!! She's a huge help.
Kimaxdeal
Apr 24, 2024
on
Shopify
I had a great time with the online agent Karine. I appreciated his patience and his spontaneity in the face of the various problems I encountered.
Thank you for helping me then sharing your knowledge, see you soon.
Santé En Or
Apr 24, 2024
on
Shopify
Beran gave very insightful information on how to translate my workflow into another language. My business just started with Omnisend and we are happy with the app
Little Hiker Bird
Apr 22, 2024
on
Shopify
I love using Omnisend, because they have great customer support! Luiz helped me very quickly today. Their user interface is really easy to use, so it makes sending emails enjoyable. I don't have to spend time learning a complicated website, because it's so clean and straight forward to begin with. I feel like Omnisend isn't as well known as other email marketing websites, but its quite the hidden gem and deserves more recognition.
Incense Sticks
Apr 19, 2024
on
Shopify
Excellent support from Beran and Luiz on team. Both were very supportive, efficient & patient and replied almost immediately to all my queries.
I have installed this app 1 week back, currently in free version and exploring all its features. Its very simple and easy to use all-in-one app. It covers all the features needed for marketing purposes-email as well as sms.
I really love the popups within the app, as they are mobile responsive. (Was struggling to find an app with mobile responsive exit intent popups).
Also their app settings provided me with the flexibility I needed with my popups and it works great.
To conclude, good app for a reasonable rate.
Thanks for your support Omnisend team and I wish that in future you will continue with this good work.