Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
RENZA
Jul 08, 2024
on
Shopify
Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)
Galactrip Couture
Jul 08, 2024
on
Shopify
The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing.
In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.
MaxBotix
Jul 07, 2024
on
Shopify
This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.
danozdirect
Jul 07, 2024
on
Shopify
You guys are so good, especially Dilara, not only beautiful but Cook as well...
My Best...
munoli
Jul 04, 2024
on
Shopify
Hello,
Perfect service, quick answers. Baarath did perfect job!
Toy Games
Jun 30, 2024
on
Shopify
Pelanir
Jun 28, 2024
on
Shopify
Uygulama çalışıyor ve destek ekibin'den Deniz bey çok ilgili ve destekçi.
Crafting Einstein Inc.
Jun 25, 2024
on
Shopify
Excelent
ELO Gaming Limited
Jun 24, 2024
on
Shopify
Super easy to use. I've used other things like Klaviyo and quite a few other email marketing services in particular. Omnisend is a lot cleaner and most importantly faster. It's easy to set up and it works quickly. Klaviyo is sluggish while using and when you start to build out more complicated campaigns it becomes an issue.
Bubble-Brush
Jun 24, 2024
on
Shopify
Acid Daddy
Jun 23, 2024
on
Shopify
Dilara was so helpful, fixed my issue in minutes!!
Our Creativity Spot
Jun 20, 2024
on
Shopify
Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol
Lukata
Jun 20, 2024
on
Shopify
Awesome customer service!
PERGLOU
Jun 19, 2024
on
Shopify
Ho avuto modo di confrontarmi con l'assistenza clienti di Omnisend e la reputo eccellente. Ho avuto il piacere di parlare con Karine e Deniz, due persone smart, gentilissime, molto disponibili e professionali. Entrambe rapide a comprendere le mie esigenze e a fornirmi la miglior soluzione nel più breve tempo possibile. Li ringrazio molto.
Slowood
Jun 17, 2024
on
Shopify
Customer support is always so quick and helpful and the team are really friendly. It's nice speaking to humans rather than robots! I was in contact with Sila, who was really professional - 5 stars to Sila too.
MCK Store
Jun 15, 2024
on
Shopify
Diz-Dis
Jun 15, 2024
on
Shopify
Its omni in it it is good
mischeifstudios
Jun 15, 2024
on
Shopify
Baarath my omnisend support consulter set me up really fast and was really helpful and was understanding 5/5
The Official Baby Store
Jun 13, 2024
on
Shopify
Omnisend is really a great app for marketing your emails and marketing everything is precise, clear and informative and don't get me started about their support team, they are wonderful and my personal favourite currently is Dilara, she really helped me in minutes and fast, thank you omnisend for your utmost perfect service i love you guys.
MAXINE'S REVENGE
Jun 12, 2024
on
Shopify
EXCELLENT customer service - I always get help within minutes. And the app is very easy to use. It feels very well thought through. Great value.