Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
Rio Martina
Jul 23, 2024
on
Shopify
I am using Omnisend since around 4 months now and I can only highly recommend it.
I find the user interface very friendly and intuitive.
Very important for me is a complete and up-to-date documentation, which is also easily searchable - these are all qualities of the excellent knowledge base / help center of Omnisend.
I find the pricing absolutely fair for the value Omnisend provides.
I had to contact support only 1 time so far and they were very fast to answer and extremely helpful, providing a solution to the issue very fast. Thank you Kayque and Dilara for your prompts replies and help!
Heavenly London
Jul 23, 2024
on
Shopify
While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!
Hookah Lounges
Jul 23, 2024
on
Shopify
I have always like Omnisend and have used their software for years. It just works great and very intuitive. I needed help with verifying my sender email and Dilara was very knowledgeable and helpful. Top notch service from Omnisend and Dilara!
MideastGrocers.com
CocoAlexandra
Jul 22, 2024
on
Shopify
I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!
Fluid X Limited
Jul 22, 2024
on
Shopify
The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.
BY.EVERYONE
Jul 22, 2024
on
Shopify
Lahay
Jul 21, 2024
on
Shopify
I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.
Jessica Lynne Creations
Jul 21, 2024
on
Shopify
I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!
VIRSŪ
Jul 21, 2024
on
Shopify
Fantastic app! What's as important is the support and you get the top quality support here. Johnny from Omnisend was of great help and a pleasure to work with. Thank you again!
Kitboodle
Jul 20, 2024
on
Shopify
Great customer support - fast response.
ARABICA NIGHTS
Jul 19, 2024
on
Shopify
Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.
Veterinarijos vaistinė | Gyvūnų prekės
Jul 19, 2024
on
Shopify
Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!
Boldman's Real Coffee
Jul 17, 2024
on
Shopify
Great customer service!
Leather Head Sports
Jul 17, 2024
on
Shopify
Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes.
The Omnisend customer service team was very responsive and fast.
would recommend
Run Vault
Jul 17, 2024
on
Shopify
Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much
VOOM
Jul 15, 2024
on
Shopify
Great so far - sent one campaign and with excellent customer help was able to execute easily. Integration with contact list and website is seamless.
dorilou
Jul 14, 2024
on
Shopify
I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !
Out Came the Sun
Jul 10, 2024
on
Shopify
Amazing customer service, they're there to help you every step of the way. So grateful!
Claire Pettibone Design Atelier
Jul 10, 2024
on
Shopify
Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.
Max En Caisse
Jul 09, 2024
on
Shopify
easy enough for the average user to work with, easy to understand