Reviews: Omnisend Email Marketing & SMS

Customer reviews: Omnisend Email Marketing & SMS

Reviews (5,976)

Overall rating

4.7

5

349
4

6
3

1
2

6
1

27

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.

Common Concerns

Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Epiphany Apparel

Jul 31, 2024 on Shopify

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Mrs Edgar

Jul 31, 2024 on Shopify

Always amazing service and a great platform

MR2 Heaven

Jul 30, 2024 on Shopify

Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for

ayuuki

Jul 30, 2024 on Shopify

Kayque was helpful and fast

SOOOO CHIC

Jul 30, 2024 on Shopify

Mariia was a great help and very patiently helping me. Im so grateful for the help. Thank you Mariia.

True Organic Cosmetics

Jul 30, 2024 on Shopify

That has to be the best support ive ever seen! The App itself works amazingly well. Its easy to use and has a LOT of Features. Worth every penny in my opinion. But boy... that support is DE_LICIOUS! Friendly and fast and always helpful! 12/10!

Redeem The Flag LLC

Jul 30, 2024 on Shopify

This app is way easier to use and the customer service is awesome! They helped me resolve my issue!

Pekia

Jul 29, 2024 on Shopify

the best EMAIL MARKETING APP,ez to installation and support team gets back as fast as they can

Zirkey

Jul 28, 2024 on Shopify

I would not have been able to fix my issue without Sanya. She quickly assessed the issue and provided me with very clear steps on how to fix. We were done in a matter of minutes. Excellent customer service from Sanya, she was wonderful to work with.

Literally Black

Jul 28, 2024 on Shopify

I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.

Breathe Live Explore

Jul 28, 2024 on Shopify

Bot Bazaar

Jul 28, 2024 on Shopify

Bayyāra

Jul 27, 2024 on Shopify

We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo. Support is fast and – more importantly – human. In particular, Dilara has been very helpful. Thanks Omnisend team – looking forward to growing alongside you!

Orangme

Jul 26, 2024 on Shopify

It integrate pop up and email automation, great app! Thank a lot to Saleh!

Creation Furniture

Jul 25, 2024 on Shopify

Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.

Aega

Jul 25, 2024 on Shopify

Omni send is truly the best email workflow platform and has helped my business grow to new heights. The support is incredible, I was guided by Kayque on how to set up exactly what I needed for an email sales campaign workflow within an hour and now I have sales rolling in like crazy. Thank you.

LITOOC

Jul 24, 2024 on Shopify

I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!

Hacea Coffee Source

Jul 23, 2024 on Shopify

Definitely recommend. We have been using Omnisend for almost 3 years and love it. They have continued to make improvements and their support is quick, helpful and human rather than bot. Most recently Maria helped us work through an issue.

iliac Golf

Jul 23, 2024 on Shopify

Kayque and the team were great to work with. Thank you!

urbancalmcoffee.ca

Jul 23, 2024 on Shopify

Great support! Showed me exactly what was needed.