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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,849)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

NY Vintners

Feb 07, 2025  on Shopify

I did not have access to my account anymore but Mariia was very king, understanding and helpful in my situation. Glad to deal with her

Pet Patch

Feb 05, 2025  on Shopify

maria did nice job helping verifying domain

Brand New Bathrooms

Feb 05, 2025  on Shopify

Had some great support today from Saleh in the online chat helping me through verification and setting up of DNS records - which is way over my technical capabilities! He explained everything very well and managed to get the problem sorted, and I was very grateful and impressed.

Les Pépites de Valou

Feb 04, 2025  on Shopify

Très bonne application pour récuperer les paniers abandonnés et créer des newsletters ! J'aimerai bien qu'elle soit traduite en Française comme axe de progrès

senf-shop.com

Jan 30, 2025  on Shopify

sehr hilfreich und sehr guter support! Vielen Dank!

Viking-UK

Jan 30, 2025  on Shopify

Had amazing support on the chat app from Dilara. Absolutely fantastic and got everything up and running for me without any fuss.

Luxury Scrunchy

Jan 29, 2025  on Shopify

Super service SAV

PEONY

Jan 28, 2025  on Shopify

Love Omnisend. They always answer any question, help out where needed and just in general, the platform is very inviting and convenient to use. Tried them all, Omnisend is the best.

Bepapaia

Jan 28, 2025  on Shopify

The support I received was absolutely amazing! They responded quickly and took the time to thoroughly address my issue. Their professionalism, patience, and kindness truly stood out, making the entire experience seamless. I couldn't be more grateful for their help!

BoostOral

Jan 27, 2025  on Shopify

Maria was very helpful in explaining automations and how it works helping with the setup.

Disruptif Beauty

Jan 27, 2025  on Shopify

I migrated from another email marketing platform to omnisend and I couldn't be happier! Omninsend has a very fair price for the features that offer. Besides, the customer service is amazing - I had contact with Mariia and she was super approachable and kind explaining everything in detail and with print screens so I understand what she means. 5 stars and super recommended!

Veil and Virtue

Jan 26, 2025  on Shopify

EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.

heynaily

Jan 26, 2025  on Shopify

Ci troviamo molto bene con Omnisend.

Technology Records

Jan 26, 2025  on Shopify

Excellent service! Super fast and very friendly. Thank you!!

Baby Pioneers

Jan 23, 2025  on Shopify

Si vous cherchez une application simple à configurer pour l'e-mail marketing comme débutant, Omnisend est fait pour vous. Je vous le recommande vivement.

CapeSoul

Jan 23, 2025  on Shopify

Great experience and customer support

Pawthentically Chic

Jan 21, 2025  on Shopify

I am a beginner with Email marketing and ran into some issues during initial setup. Specifically, domain setup. I contacted my domain provider who was not helpful. I then contacted Omnisend themselves through the Chat option and Dilara was extremely knowledgeable and was able to resolve my issue getting my domain verified very quickly. Customer service is very responsive and helpful. They answer all of your questions and make it clear that they are still available if needed afterwards.

The Ork Forge

Jan 20, 2025  on Shopify

Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons

Elpixol

Jan 20, 2025  on Shopify

A big thank you to Mariia for the fast and uncomplicated support !

momcozy

Jan 20, 2025  on Shopify

Thanks a lot to dilara from customer support team, helped me a lot!

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