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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (5,976)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

Unique Ambition Hair Supply

Sep 03, 2024  on Shopify

I've used Omnisend previously, I deleted and used another app, however I am back!! Omnisend provided the BEST results for signups! I LOVE IT!! It's super easy to use and can't imagine leaving again!

RTBH

Sep 03, 2024  on Shopify

Johnny was very helpful with helping set up my DNS Setting and verifying the email super fast definitely recommend using

Elite GPS

Sep 02, 2024  on Shopify

Best customer support, great value email marketing app

ProMaterial Brand

Sep 02, 2024  on Shopify

Sanya was great at helping fix my issue.

Sooki Studio LLC

Sep 02, 2024  on Shopify

I love omnisend! excellent customer service and seamless integration with shopify.

Lizzie's All-natural Products

Sep 01, 2024  on Shopify

I was having an issue with verifying my DNS, so I contacted them by simply replying to one of their emails and Kayque quickly responded and assisted me with solving my issue. I was able to get everything up and running smoothly with no issues. I have been using omnisend for almost 4 years now and I love this company. Customer service is top tier, pricing is good and I am a satisfied client.

Design Warlord

Sep 01, 2024  on Shopify

Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5. Will definitely upgrade to the Paid plan once I reach the Free Plan limits. I highly recommend this app for all email marketing things

Unison Goodies

Sep 01, 2024  on Shopify

Omnisend is making sales from day 1 and their support was very quick and helpful.

wrongXgeneration

Aug 30, 2024  on Shopify

LINEN & SAND

Aug 30, 2024  on Shopify

Customer service is prompt and thorough. I worked with Saleh who dug into my issue and helped me to resolve within a relatively short time. Tutorials are excellent as well for new users.

Volos

Aug 29, 2024  on Shopify

Baarath and Johnny on the support team were able to help me set up what could be a very nightmareish backend domain configuration in e-mail marketing in a very smooth and quick process to my surprise. As a designer I didn't think this would be easy but so far I'm happy with the results.

nanazero US

Aug 28, 2024  on Shopify

5/5 stars Excellent Support and User-Friendly Platform I recently reached out to Omnisend's support team for help with modifying our sign-up form, and I'm thoroughly impressed with their service. The support representative, Baarath, was incredibly helpful and responsive. They provided a clear, detailed Loom video that perfectly addressed our issue of adding an optional phone number field to our form. What stood out: 1. Quick response time 2. Clear and concise communication 3. Practical solution (Loom video) that solved our problem immediately 4. Follow-up to ensure all our questions were answered Omnisend not only offers a powerful email marketing platform but also backs it up with top-notch customer support. The platform itself is intuitive and feature-rich, making it easy for us to create and manage our email campaigns. I highly recommend Omnisend for anyone looking for a reliable email marketing solution with excellent customer support. Thank you, Baarath and the Omnisend team, for your outstanding service!

PunLord

Aug 26, 2024  on Shopify

Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.

Hollow Labs

Aug 26, 2024  on Shopify

Kayque and Deniz were super helpful!!

HexheAura

Aug 26, 2024  on Shopify

Muy buena App, fácil y rápida, y super intuitiva

Realm of Threads

Aug 26, 2024  on Shopify

Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.

BAESKIN

Aug 24, 2024  on Shopify

I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!

English Decoratives Originals

Aug 24, 2024  on Shopify

I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, I would highly recommend Omnisend.

Nourished by Shawnta

Aug 23, 2024  on Shopify

Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.

Liberty Boulevard

Aug 23, 2024  on Shopify

I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!

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