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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,797)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

apothikimou.gr

Jun 13, 2025  on Shopify

Schizandu Organics

Jun 13, 2025  on Shopify

Making the Switch to Omnisend Was the Best Decision We recently decided to switch to Omnisend, and as beginners, we’re still learning the ropes — but thankfully, they have an amazing support team! Huge shoutout to Baarath, Hunter, and Mathias — all fantastic people, especially Baarath, who’s been incredibly patient and quick to assist me in building our flow. He replies so fast, understands my questions clearly, and even goes the extra mile by creating Loom videos to guide me step by step. All in all, Omnisend is an excellent platform backed by a truly outstanding support team. They never make you feel lost or alone — they’re available 24/7, ready to help you figure things out and answer every question with care. Highly recommended!

Hubert’s Haberdashery LLC

Jun 13, 2025  on Shopify

Awesome app and support team! Integrates into store with ease. Existing subscribers automatically and safely upload. With combined services like SMS, email, and pre-built templates. All without breaking the bank. Making them my go-to app of choice for my business. Thank you, Omnisend!

Wild For Dogs

Jun 12, 2025  on Shopify

Just moved over to Omnisend and finding it a much easier, more intuitive system with more functionality than my previous CRM, Active Campaign. Also the customer support is amazing - massive thanks to Maria helping with some finishing touches!

PHILIAM

Jun 12, 2025  on Shopify

Emby Goods

Jun 11, 2025  on Shopify

We have used Omnisend for several years now & absolutely love it!! It's so user friendly, has great templates, and connects to customers directly integrated with Shopify!

Bkbadness & Co.

Jun 11, 2025  on Shopify

Enjoy the essay set-up and templates

Sveta Milano

Jun 11, 2025  on Shopify

Wisconsin River Meats

Jun 09, 2025  on Shopify

Everything you need to successfully run your business through shopify!

Morgane Binet - Ebéniste, créatrice de luminaires, meubles et objets

Jun 09, 2025  on Shopify

facile à utiliser et de super template

Fee Heartfelt

Jun 09, 2025  on Shopify

Ist super einfach zu bedienen und man bleibt durch die Erklärvideos immer auf dem Laufenden.

CLOUDERS

Jun 09, 2025  on Shopify

Excelent service

MesonArt

Jun 08, 2025  on Shopify

Thank you very much for Chaymae's support! It's very helpful!

Hands On Workshop

Jun 06, 2025  on Shopify

They have an efficient help/support team, who really try not to leaving you hanging and waiting. They do make a real effort to resolve it. Thanks Omnisend.

Luzworld

Jun 06, 2025  on Shopify

The Maker's Nexus

Jun 05, 2025  on Shopify

Exceptional support system for troubleshooting. Highly recommended!

TerrorThreads

Jun 04, 2025  on Shopify

I am writing to provide feedback on my recent interaction with Maria with Omnisend regarding SMS setup and account creation. She truly surpassed my expectations by walking me through the process step-by-step and verifying everything along the way. Maria was extremely helpful and patient throughout our interaction. Her guidance made the setup process smooth and easy to understand. Thank you for having such a knowledgeable and dedicated employee on your team.

Floral Essence Gifts

Jun 03, 2025  on Shopify

Omnisend is a game-changer for any Shopify store. The tools are powerful yet easy to use — and the support? Incredible. If you want reliable email marketing with real human support, Omnisend is it.

Glory 2 Glory Boutique

Jun 03, 2025  on Shopify

So far so good. Once I figured out to remove my website name from the dmarc and dkim records it worked beautifully!

Goddard's

Jun 03, 2025  on Shopify

Has a fair amount of email features for a relatively low price. Their support via email has been great too and very helpful on the occassion I need them.

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