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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,849)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

KYNGSYX ENSEMBLE

Jul 11, 2025  on Shopify

ju&bi

Jul 11, 2025  on Shopify

Der Support hat mir innerhalb kürzester Zeit beim erstellen einer Automation geholfen. Ich bin sehr zufrieden! Danke dafür!

Culturista Living

Jul 09, 2025  on Shopify

Bad Boy

Jul 09, 2025  on Shopify

Thebe Magugu

Jul 08, 2025  on Shopify

Zarona

Jul 06, 2025  on Shopify

www.karinrocke.com

Jul 06, 2025  on Shopify

Übersichtlich und ein tolles Werkzeug

UNSTOPPABLE PINK BEAUTY LLC

Jul 06, 2025  on Shopify

Love the app

OddMall

Jul 05, 2025  on Shopify

great app. they've really upgraded over the past few years. I feel its right on par with Klaviyo. Best of all, the customer service is outstanding which is why i think it stands above Klaviyo. great features, great service and the pricing tiers are much more affordable for everyone whether your just starting out or an ecommerce vet. The interface is also much more beginner friendly which is why i was drawn to it in the first place.

Sweetheart Gallery, LLC: Contemporary Craft Gallery, Fine American Craft, Art, Decor, Handmade Home & Personal Accessories

Jul 05, 2025  on Shopify

Excellent?

le sable vert

Jul 05, 2025  on Shopify

excellente application

Pulsed Box

Jul 05, 2025  on Shopify

incroyable

Zeus Labs Co

Jul 03, 2025  on Shopify

Baarath is wonderful. Took the time to explain things and even provide a video for better understanding! Went above and beyond. I truly appreciate your top-notch support.

HAILOS

Jul 03, 2025  on Shopify

Not using all the functionality, but what I am using is simple and fantastic.

Ecomarket.com

Jul 02, 2025  on Shopify

Use to use Klavyio but it was always headaches and complications, Omnisend is intuitive and much much easier to use and keep a lot of customisation available when you need it. FIVE STARTS for me! get it and thank me later.

Ramos Cerâmica

Jul 01, 2025  on Shopify

Great costumer service and help! Thank you!

Decor Handles

Jul 01, 2025  on Shopify

Omnisend is the best email marketing software I have ever used, its easy of use and compatibility with shopify stores make it a breeze to send those weekly emails and it has fantastic automations to put abandoned carts and customer retention on autopilot. Thank you!

Aurazing Store

Jul 01, 2025  on Shopify

Zentro

Jun 30, 2025  on Shopify

FullFlight Racing

Jun 30, 2025  on Shopify

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