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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend

Reviews (2,852)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.

Key Strengths

  • Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
  • Easy-to-use interface that is suitable for both beginners and more advanced users.
  • Effective email and SMS marketing features with powerful automation capabilities.
  • Great integration with Shopify and ease of campaign creation.
  • Helps recover abandoned carts and create engaging newsletters.

Common Concerns

  • Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
  • Occasional issues with email deliverability, including emails being marked as spam.
  • Some technical processes, such as DNS setup, can be complex for users without technical skills.
  • Lack of full multi-language support and concerns about the usability of the free plan.
  • Instances of delayed or insufficient customer service response.

Final Thoughts

Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.

EODY COLLECTIONS

Jul 23, 2025  on Shopify

SUPER APP I recomend to everybody everything is to easy so far and I'm so happy !

www.browngirllovellc.com

Jul 21, 2025  on Shopify

Great experience, great tools to use, all you need as a business owner in the beginning of your business or if you have been in business for a while.

fizzle

Jul 21, 2025  on Shopify

good

KPOP NATION INTERNATIONAL

Jul 20, 2025  on Shopify

The webinars are very informative and help you get a good grasp on email marketing

Apteekkiplus.fi

Jul 19, 2025  on Shopify

Semoor Make Me Fit

Jul 17, 2025  on Shopify

CJC GAINS

Jul 16, 2025  on Shopify

10/10 from me

Newton Espresso

Jul 16, 2025  on Shopify

I've used this app for email for many years and it's brilliant. A comprehensive addition to your marketing arsenal with fantastic support and the latest features which keep up with this crazy AI world we now live in. The tutorials (video and articles) cover everything! Love this one.

NCHIMBA

Jul 16, 2025  on Shopify

so far easy to do

WinieStore

Jul 16, 2025  on Shopify

Pearls and Pelicans

Jul 15, 2025  on Shopify

Great, responsive customer support. Easy to use software

Field Ready Clothing

Jul 15, 2025  on Shopify

I recently experienced an issue with email deliverability on my Omnisend campaign, and I was genuinely impressed by the level of support I received. The team was incredibly patient, responsive, and thorough throughout the entire process. They didn’t just offer quick answers, they took the time to investigate, communicate clearly, and walk me through every step until the issue was fully resolved. It's rare to come across this kind of customer service these days, and I truly felt supported from start to finish. I highly recommend Omnisend. Not only for the powerful platform, but for the outstanding people behind it.

BeanBagTheBrand

Jul 13, 2025  on Shopify

Sebglobalmarket

Jul 13, 2025  on Shopify

A must app to have, it boosts your sell by 60%. try it and you will thanks me later

KneadAce

Jul 12, 2025  on Shopify

KYNGSYX ENSEMBLE

Jul 11, 2025  on Shopify

ju&bi

Jul 11, 2025  on Shopify

Der Support hat mir innerhalb kürzester Zeit beim erstellen einer Automation geholfen. Ich bin sehr zufrieden! Danke dafür!

Culturista Living

Jul 09, 2025  on Shopify

Bad Boy

Jul 09, 2025  on Shopify

Thebe Magugu

Jul 08, 2025  on Shopify

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