Amazing experience with Octane AI. The support team (Ariel and Ivana) were extremely patient and helpful in answering all manner of questions I had for them, and went above and beyond to help get our quiz logic working as we wanted it to. Five stars!

App looks great onsite and the customer support (Ivana) was very helpful and responsive in setting up and testing our quiz. Great customer service/people! The app/tech itself is a little clunky: 1. They use external integrations for all results - it doesn't carry the results emails natively (even the simplest ones that would just send a copy of the results) so for simple alerts to customers and sales teams you need to set up more complicated external app integrations. 2. No way to see customer paths. For more complex sales, it would be helpful to see the exact path each customer took and/or their answer to each question which isn't possible. You can only see the link to their results page which is useful but lacks context, especially for more complex sales where different accessories/upsells could be offered if the sales team was aware of the customer path/answers. 3. Relatively Expensive: for the amount of work that needs to be done to set it up (plus the above limitations) the app is pretty expensive. I honestly didn't do too much research into alternatives so that's on me. Also, I have four brands so rolling this out across four stores would be incredibly expensive if we decide to do it. Right now we are testing to see the ROI. We look forward to more development on the app that hopefully addresses the technical issues, and perhaps a tiered pricing program for larger companies with multiple stores.

Huge thanks to Octane AI's support team for helping me customize my results page! Ariel and Ivana were incredibly supportive throughout the conversation, They were very much responsive, patient, and went above and beyond to ensure everything was perfect. Their expertise and dedication made the process seamless, and I couldn’t be happier with the results.

The product is great and easy to use. We've had great success capturing emails and sales with our quizzes. Most importantly, though, the customer support is top-notch. I've been using Octane for several years now. Whenever I have a question or issue, I send over an email, and I get quick, helpful, thorough responses immediately (Ivana and Ariel are part of the support team and have been incredibly helpful always). I highly recommend this great product and service!

Great support ! Ariel has been very helpful throughout the process of setting up and configuring the application. He provided clear guidance, answered all my questions, and ensured everything was running smoothly.

Ivana and Ariel helped us with some design issues we were having with text wrapping in the middle of a word. The team looked into the issue, resolved it and provided the CSS code of the update. I appreciate their communication and quick resolution.

The app works wonders in terms of conversion. I had some trouble setting up some parts of the quiz, but Ariel and Ivana were able to help and even set parts of the quiz up for me. They went above and beyond and I was very grateful for their support as I was on a tight deadline right before BFCM. Although I'm pretty tech savvy, I still don't understand one particular part of the setup, but I am confident if I need help in the future that the Octane AI team will be there. The rest of the setup was relatively easy, I started to see engagement immediately, and revenue increase. This app is totally worth it. If you are on the fence about installing because of the price, don't be. You will see your return on value. I can't wait to optimize our quiz and explore how to increase conversion even more. Thank you Octane AI!

Great quiz app with quick and effective support. Ariel and Ivana were super helpful with my unique needs! Duplicated our quiz from one store to another seamlessly, out of their usual support hours.

I have only been impressed with both Octane AI as an app, as well as their incredible customer service. The integration was seamless, the design set up was straightforward with the CS team always there to support when I did have any questions. While the whole Octane team has been helpful throughout, Ariel and Ivana in particular have gone above and beyond to support PAWD DRINKS! Don't look any further if you are looking for a quiz to massively improve your customer experience!

I've been very happy with the engagement and sales we are seeing from our Octane quiz so far. Support - especially Arielle and Ivana - have been super responsive in helping me with my questions.