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Customer reviews: NimbusPost‑ eCommerce Shipping

Develop by Nimbuspost

Reviews (58)

Overall rating
3.5

What Merchants Think

Merchants generally express a highly negative sentiment regarding "Nimbuspost," citing numerous issues that have led to substantial business losses and dissatisfaction. Many users highlight problems with customer support, bogus charges for weight discrepancies, and recurrent delivery failures. While most reviews voice significant dissatisfaction and recommend competitors, a minority report improvements after engaging heavily with support.

Key Strengths

  • 24/7 customer support availability, as noted by a very small number of users.
  • Resolution of weight issues with active engagement, reported by a few merchants.

Common Concerns

  • High rate of RTO (Return to Origin) shipments.
  • Poor customer support and communication.
  • Frequent and unjustified weight discrepancy charges.
  • Severe delivery failures, including failed or delayed deliveries.
  • Unprofessional management and lack of issue accountability.

Final Thoughts

Overall, "Nimbuspost" is rated poorly by the majority of its users, with overwhelming feedback pointing towards operational and support-related challenges. While the app's few supporters note quick resolutions and decent service after persistent engagement, the recurring critical issues make it less appealing for small and new business owners. Transitioning to alternative shipping aggregators is strongly recommended by a significant portion of the merchant base, given the largely unsatisfactory experience reported.

WOW HUT

Jul 11, 2025  on Shopify

I've been using NimbusPost since its launch in 2020, and my experience has been consistently excellent. As a shipping aggregator, they offer reliable service, competitive rates, and a wide range of courier partners to choose from. Their platform is user-friendly, with a smooth dashboard, easy tracking, and transparent billing. Over the years, I've benefited from timely pickups, prompt deliveries, and responsive customer support. NimbusPost has continuously improved its features and services, making it a valuable partner for my eCommerce business. I truly appreciate their commitment to customer satisfaction and would highly recommend them to anyone looking for a trusted logistics solution.

Sadda Fashion

Jul 11, 2025  on Shopify

We’ve had a great experience using the NimbusPost app — the service is reliable, and the user interface is simple and easy to navigate. The support team has been consistently helpful, especially Aastha Ji, who has been incredibly supportive in resolving our day-to-day challenges. Truly appreciate the dedication!

QUIRKY BHARAT

Jul 11, 2025  on Shopify

5/5 – Reliable, Feature-Rich & Continually Evolving Platform! We've been using NimbusPost since 2020, and it has consistently delivered exceptional service over the years. What started as a solid courier aggregator has now evolved into a highly innovative, feature-packed platform. From WhatsApp notifications to clean, SKU-wise and product-wise reports, and detailed state-wise/zonal performance analytics, NimbusPost keeps raising the bar. The dashboard is user-friendly, and navigating through shipments, invoices, and reports is seamless. Their constant upgrades and focus on automation and transparency truly stand out. If you're looking for a reliable, scalable shipping solution — NimbusPost is one of the best in the game. Highly recommended!

Tiny Treasures

Jul 11, 2025  on Shopify

“We’ve been using NimbusPost for all our shipments and the experience has been outstanding! The app is user-friendly and efficient, and the overall logistics service is smooth and reliable. A special mention to our service manager, Ankit, who has been extremely supportive and responsive. His prompt assistance has made our shipping process even more seamless. Highly recommended!”

PHONE HUB

Jul 11, 2025  on Shopify

SCAMMERS. WE HAVE BEEN USING nimbus from few days ans soo far i have lost 20k in amount & 1 Lakh rupee parcels. The team is worst. If you ever contacted bu : Gautam : +91 95012 36334 / Sujeet : ‪+91 98742 77021‬. These fuckers will not pcipk up your call when u will need resolution. they will only call for onboarding. biggest scammers they are. if any of you have any doubts i can sharee full proof with all chats & screenshots how they scam you. contact me on whatsapp : 8980810021

Ottcast

Jul 11, 2025  on Shopify

5/5 – Outstanding Service from NimbusPost & Our Account Manager Subhagi Lamba We've been using NimbusPost for our logistics needs and couldn't be happier with the service. What truly sets them apart is their exceptional support team, especially our account manager Subhagi Lamba. Subhagi has been absolutely wonderful in handling our account—always prompt, professional, and genuinely helpful. Whether it’s a shipment issue or a dashboard query, she’s always there to resolve things quickly and guide us through. It’s rare to find a logistics partner that combines a powerful tech platform with such personalized support. Thanks to NimbusPost and Subhagi, we feel confident and supported every step of the way. Highly recommended to any business looking for reliable shipping and amazing account management.

Whooping

Jul 11, 2025  on Shopify

Using NimbusPost since 2020 — and still going strong! Amazing service with constant upgrades. From WhatsApp alerts to super clean SKU-wise reports and zonal insights — it’s fast, easy, and reliable. One of the best courier aggregators out there.

ecolachi

Jul 09, 2025  on Shopify

As a startup with limited bandwidth, using NimbusPost allowed us to automate shipping from Day 1. Their pricing is transparent, and we love the flexibility to choose between standard, express, and economy options depending on order value. A great tool for lean teams.

Root and Remedy 1

Jul 09, 2025  on Shopify

We shifted from another aggregator to NimbusPost after prolonged issues. Rekha took charge of the transition, and I must applaud the structured implementation and account mapping. Their ability to provide custom API solutions and high-level escalation support is impressive. We see NimbusPost not just as a vendor, but as a long-term logistics partner.

Marvans Accesories

Jul 08, 2025  on Shopify

SCAMMERS, this company is a total scammer, they just give you hopes no work is done. TEam is of no use they dont pcik call dont respond to anything. Just will trick you always. Gautam & sujit is the team i was working with spend laskh & lost lakhs with nimbus post. I can share details if anyone has any doubt. these are just scammers. Dont even reply properly they will call you only if you add any wrong review then they will do things in a day but they everyone will ghost you for all the things.

SparkUp

Jun 27, 2025  on Shopify

We've been using the NimbusPost Shopify app to manage our shipping and it's been a smooth experience. When we faced a billing glitch, the support team went above and beyond to resolve it fast — even the CEO got involved! The app integrates well, is easy to use, and their customer support is top-notch. Great tool for any serious e-commerce seller in India.

Mega Mart

Jun 24, 2025  on Shopify

Super quick response from the sales team and also there suggestions have helped me to increase my customer experience Thank You Gurmehar and Gautam Ji for this support.... To all the ecommerce seller do try Nimbus Post

The Red One

Jun 10, 2025  on Shopify

I’ve been able to manage my logistics needs most cost-effectively with Nimbus post. Their features are quite useful for e-commerce sellers as they help us choose the most economical courier partner. Ever since I’ve partnered with nimbus post, I’ve been able to reduce my shipping expense. Keep it up guys!

Cash On Deals

Jun 10, 2025  on Shopify

I have been using Nimbus Post from the past 1 year my experience has been hassle free especially with the sales team where Gurmehar really acted as a guidance for us and helped us scale our business from 100 orders per day to 300 per day Great team NimbusPost.

Divine Mornings India

Apr 29, 2025  on Shopify

The worst service you can ever expect from a shipping service provider. Their account managers are just useless and namesake, neither do they give resolutions to your queries nor do they even pick your calls. Mr. Gyan Prakash being our account manager has just been so careless that we have lost money just for his carelessness. So before you plan to use NimbusPost be ready to get the worst service and lose money! All parcels get fake weight discrepancies and they're looting money in this way!

Peachy House

Apr 24, 2025  on Shopify

Excellent Communication and Services. Been with Nimbus since 3 yr now. Everything is smooth. Even if any minor issues,they get resolved Quick without any complications like in any other aggregators. Have suggested Nimbus to every other Business Owners as well. Truly Hassel free trusted partner

Tvishi Skincare

Apr 23, 2025  on Shopify

Pathetic service. Totally courier supportive. They have draconian requirements from sellers. But total blindfold towards couriers services. Sellers have 48 hrs to respond. Couriers are given 2 weeks to reply. I have lost patience with 100s of escalations. This despite using their service for 2+ years and giving them decent revenue for a small organization of our size. I have moved on. Hope you guys start thinking from small biz perspective.

LetZcart

Mar 19, 2025  on Shopify

Nimbus post panel found very user friendly and a step head of the market standards. Which is not limited to tracking and tracing, wallets, number of PIN codes covering in India. Also realtime shipment status. Despite of all above there is a major draw back regarding weight lift charges claim without any supporting evidence from Nimbus Post. When over lift charges claim by Nimbus post they have to produce the evidence of over weight asper industry standard. However, Nimbus post demands photo evidence showing weight on shipper's scale and measurement. Identify with label. If there is a discrepancy from shipper's scale proof of evidence for over weight needs to produce by Nimbus post.

Shop Clock

Feb 18, 2025  on Shopify

NimbusPost has been a game-changer for my e-commerce business! It offers the best market rates, ensuring cost-effective shipping without compromising quality. The platform has minimal discrepancies, and its efficient, user-friendly dashboard makes managing orders seamless. A special thanks to Gurmehar, whose exceptional support has been invaluable—always quick to resolve issues and provide guidance. NimbusPost is reliable, affordable, and backed by a team that truly cares, making it my go-to shipping solution!

JECKEYES

Feb 18, 2025  on Shopify

Fantastic service from this logistics platform! Abdul mobeen was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!

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