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Customer reviews: NimbusPost‑ eCommerce Shipping

Develop by Shopify

Reviews (57)

Overall rating
3.4

What Merchants Think

Merchants generally express a highly negative sentiment regarding "Nimbuspost," citing numerous issues that have led to substantial business losses and dissatisfaction. Many users highlight problems with customer support, bogus charges for weight discrepancies, and recurrent delivery failures. While most reviews voice significant dissatisfaction and recommend competitors, a minority report improvements after engaging heavily with support.

Key Strengths

  • 24/7 customer support availability, as noted by a very small number of users.
  • Resolution of weight issues with active engagement, reported by a few merchants.

Common Concerns

  • High rate of RTO (Return to Origin) shipments.
  • Poor customer support and communication.
  • Frequent and unjustified weight discrepancy charges.
  • Severe delivery failures, including failed or delayed deliveries.
  • Unprofessional management and lack of issue accountability.

Final Thoughts

Overall, "Nimbuspost" is rated poorly by the majority of its users, with overwhelming feedback pointing towards operational and support-related challenges. While the app's few supporters note quick resolutions and decent service after persistent engagement, the recurring critical issues make it less appealing for small and new business owners. Transitioning to alternative shipping aggregators is strongly recommended by a significant portion of the merchant base, given the largely unsatisfactory experience reported.

Divathread

Jul 15, 2025  on Shopify

— Top-Class Logistics with Exceptional Support! NimbusPost stands out for its advanced features like bulk shipping, WhatsApp updates, and detailed performance reports. The system is simple yet powerful. What I appreciate most is the support from Kshitij Oberoi, who treats every query with urgency and ensures we never face any downtime. Highly recommended for anyone looking for a trusted shipping partner.

Totsfit

Jul 15, 2025  on Shopify

— User-Friendly, Reliable, and Great Team! NimbusPost makes shipping hassle-free. From easy courier selection to smooth invoicing, everything works perfectly. The dedicated support from Kshitij Oberoi makes it even better — always approachable, always prompt! Kudos to the NimbusPost team for providing such great value and service.

Ladyglance

Jul 15, 2025  on Shopify

Outstanding Features & Personalized Support! We switched to NimbusPost last year, and it’s been the best decision for our growing brand. The platform offers clear reports, easy order syncing, and transparent billing. But the real star is Kshitij Oberoi, who goes above and beyond to help us resolve any issues and make the most of the platform. Five stars without a doubt.

Wristrend

Jul 15, 2025  on Shopify

Best Shipping Solution & Fantastic Account Manager! NimbusPost has transformed our logistics process — smooth dashboard, timely pickups, and real-time tracking make it super convenient. What sets them apart is the human support behind the tech. Kshitij Oberoi has been phenomenal in managing our account and resolving queries quickly. We feel supported every step of the way.

Oxyoptic

Jul 15, 2025  on Shopify

Reliable Partner with Amazing Support! We’ve been working with NimbusPost for over a year now, and the experience has been flawless. The platform is easy to navigate, shipping rates are competitive, and the integration with multiple couriers saves us a lot of time. A special thanks to Kshitij Oberoi, who has been extremely helpful and responsive whenever we needed assistance. Highly recommended for any eCommerce seller.

mynomad

Jul 14, 2025  on Shopify

As a D2C eCommerce brand, logistics has always been one of our biggest pain points. We've worked with multiple shipping aggregators, but none have matched the convenience and reliability that NimbusPost offers. Their platform is user-friendly, and the overall experience has been seamless compared to others we've tried. A special mention to Neeraj Joshi, who has been an exceptional helping hand throughout our journey with NimbusPost. His prompt support and proactive communication have made a real difference. Highly recommend NimbusPost to any brand looking for a hassle-free shipping solution - Sanskriti Rawat (Founder) MyNomad

FMCGCart

Jul 11, 2025  on Shopify

A Game-Changer in Logistics: A 5-Star Review for NimbusPost I've been using NimbusPost since May 2022, and it's been an absolute game-changer for my business. As a client, I've had the pleasure of working with the Key Account Manager, Subhangi Lamba, and her support has been nothing short of exceptional. She's not just a representative; she's a partner who goes above and beyond, even personally talking with customers to resolve delivery issues, which is a level of dedication you simply don't find elsewhere. Here’s a breakdown of why NimbusPost stands out: Exceptional Support: The support from NimbusPost, especially from Subhangi, is unparalleled. It’s personalized and proactive, making a real difference in how smoothly my operations run. Best Rates: I've compared multiple logistics providers, and NimbusPost consistently offers the best rates. This has significantly helped my bottom line without compromising on service quality. Best Weight Dispute System: Dealing with weight discrepancies used to be a major headache. NimbusPost’s system is fair and efficient, resolving disputes quickly and transparently. No False Promises: They deliver on their commitments. There are no hidden fees or surprise charges. What they promise is what you get, which builds a strong sense of trust. Unique Shipping Weight Rates: NimbusPost offers a variety of shipping weight rates that I haven't seen from any other provider. This flexibility allows me to choose the most cost-effective option for every shipment, a feature that is truly unique to them. User-Friendly Platform: The application is incredibly intuitive and user-friendly. It provides real-time updates, making it easy to track shipments and manage orders efficiently. While the experience has been overwhelmingly positive, there's one small area for improvement: adding a customized label order hold tab. This would be a great addition for managing specific orders, but it’s a minor suggestion in an otherwise flawless system. Overall, NimbusPost is the best logistics partner I've ever worked with. The combination of their exceptional team, competitive pricing, and innovative features makes them the clear leader in the industry. Highly recommended!

WOW HUT

Jul 11, 2025  on Shopify

I've been using NimbusPost since its launch in 2020, and my experience has been consistently excellent. As a shipping aggregator, they offer reliable service, competitive rates, and a wide range of courier partners to choose from. Their platform is user-friendly, with a smooth dashboard, easy tracking, and transparent billing. Over the years, I've benefited from timely pickups, prompt deliveries, and responsive customer support. NimbusPost has continuously improved its features and services, making it a valuable partner for my eCommerce business. I truly appreciate their commitment to customer satisfaction and would highly recommend them to anyone looking for a trusted logistics solution.

Sadda Fashion

Jul 11, 2025  on Shopify

We’ve had a great experience using the NimbusPost app — the service is reliable, and the user interface is simple and easy to navigate. The support team has been consistently helpful, especially Aastha Ji, who has been incredibly supportive in resolving our day-to-day challenges. Truly appreciate the dedication!

QUIRKY BHARAT

Jul 11, 2025  on Shopify

5/5 – Reliable, Feature-Rich & Continually Evolving Platform! We've been using NimbusPost since 2020, and it has consistently delivered exceptional service over the years. What started as a solid courier aggregator has now evolved into a highly innovative, feature-packed platform. From WhatsApp notifications to clean, SKU-wise and product-wise reports, and detailed state-wise/zonal performance analytics, NimbusPost keeps raising the bar. The dashboard is user-friendly, and navigating through shipments, invoices, and reports is seamless. Their constant upgrades and focus on automation and transparency truly stand out. If you're looking for a reliable, scalable shipping solution — NimbusPost is one of the best in the game. Highly recommended!

Tiny Treasures

Jul 11, 2025  on Shopify

“We’ve been using NimbusPost for all our shipments and the experience has been outstanding! The app is user-friendly and efficient, and the overall logistics service is smooth and reliable. A special mention to our service manager, Ankit, who has been extremely supportive and responsive. His prompt assistance has made our shipping process even more seamless. Highly recommended!”

PHONE HUB

Jul 11, 2025  on Shopify

SCAMMERS. WE HAVE BEEN USING nimbus from few days ans soo far i have lost 20k in amount & 1 Lakh rupee parcels. The team is worst. If you ever contacted bu : Gautam : +91 95012 36334 / Sujeet : ‪+91 98742 77021‬. These fuckers will not pcipk up your call when u will need resolution. they will only call for onboarding. biggest scammers they are. if any of you have any doubts i can sharee full proof with all chats & screenshots how they scam you. contact me on whatsapp : 8980810021

Ottcast

Jul 11, 2025  on Shopify

5/5 – Outstanding Service from NimbusPost & Our Account Manager Subhagi Lamba We've been using NimbusPost for our logistics needs and couldn't be happier with the service. What truly sets them apart is their exceptional support team, especially our account manager Subhagi Lamba. Subhagi has been absolutely wonderful in handling our account—always prompt, professional, and genuinely helpful. Whether it’s a shipment issue or a dashboard query, she’s always there to resolve things quickly and guide us through. It’s rare to find a logistics partner that combines a powerful tech platform with such personalized support. Thanks to NimbusPost and Subhagi, we feel confident and supported every step of the way. Highly recommended to any business looking for reliable shipping and amazing account management.

Whooping

Jul 11, 2025  on Shopify

Using NimbusPost since 2020 — and still going strong! Amazing service with constant upgrades. From WhatsApp alerts to super clean SKU-wise reports and zonal insights — it’s fast, easy, and reliable. One of the best courier aggregators out there.

ecolachi

Jul 09, 2025  on Shopify

As a startup with limited bandwidth, using NimbusPost allowed us to automate shipping from Day 1. Their pricing is transparent, and we love the flexibility to choose between standard, express, and economy options depending on order value. A great tool for lean teams.

Root and Remedy 1

Jul 09, 2025  on Shopify

We shifted from another aggregator to NimbusPost after prolonged issues. Rekha took charge of the transition, and I must applaud the structured implementation and account mapping. Their ability to provide custom API solutions and high-level escalation support is impressive. We see NimbusPost not just as a vendor, but as a long-term logistics partner.

Marvans Accesories

Jul 08, 2025  on Shopify

SCAMMERS, this company is a total scammer, they just give you hopes no work is done. TEam is of no use they dont pcik call dont respond to anything. Just will trick you always. Gautam & sujit is the team i was working with spend laskh & lost lakhs with nimbus post. I can share details if anyone has any doubt. these are just scammers. Dont even reply properly they will call you only if you add any wrong review then they will do things in a day but they everyone will ghost you for all the things.

SparkUp

Jun 27, 2025  on Shopify

We've been using the NimbusPost Shopify app to manage our shipping and it's been a smooth experience. When we faced a billing glitch, the support team went above and beyond to resolve it fast — even the CEO got involved! The app integrates well, is easy to use, and their customer support is top-notch. Great tool for any serious e-commerce seller in India.

Mega Mart

Jun 24, 2025  on Shopify

Super quick response from the sales team and also there suggestions have helped me to increase my customer experience Thank You Gurmehar and Gautam Ji for this support.... To all the ecommerce seller do try Nimbus Post

The Red One

Jun 10, 2025  on Shopify

I’ve been able to manage my logistics needs most cost-effectively with Nimbus post. Their features are quite useful for e-commerce sellers as they help us choose the most economical courier partner. Ever since I’ve partnered with nimbus post, I’ve been able to reduce my shipping expense. Keep it up guys!

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