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Customer reviews: NimbusPost‑ eCommerce Shipping

Develop by Nimbuspost

Reviews (58)

Overall rating
3.5

What Merchants Think

Merchants generally express a highly negative sentiment regarding "Nimbuspost," citing numerous issues that have led to substantial business losses and dissatisfaction. Many users highlight problems with customer support, bogus charges for weight discrepancies, and recurrent delivery failures. While most reviews voice significant dissatisfaction and recommend competitors, a minority report improvements after engaging heavily with support.

Key Strengths

  • 24/7 customer support availability, as noted by a very small number of users.
  • Resolution of weight issues with active engagement, reported by a few merchants.

Common Concerns

  • High rate of RTO (Return to Origin) shipments.
  • Poor customer support and communication.
  • Frequent and unjustified weight discrepancy charges.
  • Severe delivery failures, including failed or delayed deliveries.
  • Unprofessional management and lack of issue accountability.

Final Thoughts

Overall, "Nimbuspost" is rated poorly by the majority of its users, with overwhelming feedback pointing towards operational and support-related challenges. While the app's few supporters note quick resolutions and decent service after persistent engagement, the recurring critical issues make it less appealing for small and new business owners. Transitioning to alternative shipping aggregators is strongly recommended by a significant portion of the merchant base, given the largely unsatisfactory experience reported.

Bubs and bubbles

Aug 04, 2025  on Shopify

We’ve recently changed to Nimbuspost and we are very happy with their services. Big shoutout to Pankaj and Hritik for being super professional and diligent in their work. Looking forward to doing great work with Nimbuspost.

TatvaPatch

Jul 31, 2025  on Shopify

Excellent Service and Support! We’ve been using NimbusPost for our logistics needs, and the experience has been nothing short of outstanding. Special thanks to Hrithik for his prompt coordination and continuous support—he's always just a call away and ensures all our concerns are addressed swiftly. Also, a big shoutout to Preeti Verma from the team for her professionalism and clear communication. making the order confirmation process smooth and hassle-free. NimbusPost has truly made our shipping faster, easier, and more reliable. Highly recommended for any business looking for a dependable logistics partner! RITIK SIR ,PREETI MAM

Stylish Trend

Jul 31, 2025  on Shopify

Extremely disappointed with NimbusPost’s customer service. As a seller shipping ~150 parcels DAILY, I have been trying to reach my sales manager Hrithik for the last 7 days and he is simply not answering my calls. No one from the team is responding or giving me any solution. This level of negligence is unacceptable and is directly affecting my business. If this is how NimbusPost treats its sellers, it raises serious questions about your commitment to customers. Tag nimbus post

Extresy

Jul 24, 2025  on Shopify

I’ve been working with NimbusPost for a while now, and I’d like to give a special shoutout to my key account manager, Deepika Tiwari. Their support has made a huge difference in the way I manage logistics for my business. Always responsive, proactive, and solution-oriented — whether it’s resolving shipping issues quickly or guiding me through platform features, they've consistently gone above and beyond. Thanks to their efforts, my shipping process has become much smoother and more reliable. Highly recommend NimbusPost, especially if you’re lucky enough to get an account manager like mine.

Hashwear

Jul 24, 2025  on Shopify

if there was less than one star... i would have given it that... don't use the aggregator...this is shittiest aggregator... GO for I THINK LOGISTICS

TurtleCart®️

Jul 22, 2025  on Shopify

Good shipping aggregator and very helpful people like Aastha, affordable shipping rate, user friendly UI and WhatsApp notification and more. you should definitely try this

obbless

Jul 22, 2025  on Shopify

As a startup with limited bandwidth, using NimbusPost allowed us to automate shipping from Day 1. Their pricing is transparent, and we love the flexibility to choose between standard, express, and economy options depending on order value and weight also must say there Onboarding process was smooth and clear Thanks Gautam for the support

Happy Goods

Jul 21, 2025  on Shopify

We've been using NimbusPost for a while now, and the experience has been smooth and efficient. The platform offers a wide range of courier options, real-time tracking, and a user-friendly interface. We also have a dedicated KAM, Aastha Ma'am, who has been incredibly responsive, helpful, and proactive in resolving any issues we face. Her support truly stands out and makes the entire process feel more reliable and personalized.

Shopwavy

Jul 20, 2025  on Shopify

I've been using NimbusPost for my e-commerce deliveries and the experience has been seamless! The platform is easy to navigate, rates are competitive, and the customer support is prompt. Special thanks to Ms.Subhagi Lamba for her constant assistance and professionalism. Highly recommended!

Soul Merchandise

Jul 18, 2025  on Shopify

Seamless Shipping Integration – Game Changer for My Shopify Store! NimbusPost has completely transformed the way I manage logistics on my Shopify store. The integration was super easy, and I was up and running in no time. Their courier network is vast, and I love being able to compare real-time shipping rates across partners. What really stood out for me is their automated order syncing, one-click label generation, and real-time tracking updates — it saves me hours every week! My customers are also happier now because of faster deliveries and accurate tracking links. Their support team is responsive and helpful whenever I have a query. If you're a serious Shopify seller looking to scale efficiently, NimbusPost is a must-have. Highly recommend it!

Lavish Concept

Jul 17, 2025  on Shopify

Pathetic service! They hold your COD payment without any valid reason and then disappear — no replies, no support, nothing. This kind of unprofessional behavior is unacceptable. Be very careful before trusting them.

BAVRA

Jul 17, 2025  on Shopify

Very disappointing experience! 3rd class service — they hold your COD amount and then completely stop responding. No proper communication, no updates, and zero accountability. Highly unprofessional. Not recommended at all.

Folk Creations

Jul 15, 2025  on Shopify

Had a great Experience working with Nimbuspost, Best Shipping Rates in the market a good support by our Account Manager Deepika Tiwari as well, Very happy and would suggest to use it as well.

Divathread

Jul 15, 2025  on Shopify

— Top-Class Logistics with Exceptional Support! NimbusPost stands out for its advanced features like bulk shipping, WhatsApp updates, and detailed performance reports. The system is simple yet powerful. What I appreciate most is the support from Kshitij Oberoi, who treats every query with urgency and ensures we never face any downtime. Highly recommended for anyone looking for a trusted shipping partner.

Totsfit

Jul 15, 2025  on Shopify

— User-Friendly, Reliable, and Great Team! NimbusPost makes shipping hassle-free. From easy courier selection to smooth invoicing, everything works perfectly. The dedicated support from Kshitij Oberoi makes it even better — always approachable, always prompt! Kudos to the NimbusPost team for providing such great value and service.

Ladyglance

Jul 15, 2025  on Shopify

Outstanding Features & Personalized Support! We switched to NimbusPost last year, and it’s been the best decision for our growing brand. The platform offers clear reports, easy order syncing, and transparent billing. But the real star is Kshitij Oberoi, who goes above and beyond to help us resolve any issues and make the most of the platform. Five stars without a doubt.

Wristrend

Jul 15, 2025  on Shopify

Best Shipping Solution & Fantastic Account Manager! NimbusPost has transformed our logistics process — smooth dashboard, timely pickups, and real-time tracking make it super convenient. What sets them apart is the human support behind the tech. Kshitij Oberoi has been phenomenal in managing our account and resolving queries quickly. We feel supported every step of the way.

Oxyoptic

Jul 15, 2025  on Shopify

Reliable Partner with Amazing Support! We’ve been working with NimbusPost for over a year now, and the experience has been flawless. The platform is easy to navigate, shipping rates are competitive, and the integration with multiple couriers saves us a lot of time. A special thanks to Kshitij Oberoi, who has been extremely helpful and responsive whenever we needed assistance. Highly recommended for any eCommerce seller.

mynomad

Jul 14, 2025  on Shopify

As a D2C eCommerce brand, logistics has always been one of our biggest pain points. We've worked with multiple shipping aggregators, but none have matched the convenience and reliability that NimbusPost offers. Their platform is user-friendly, and the overall experience has been seamless compared to others we've tried. A special mention to Neeraj Joshi, who has been an exceptional helping hand throughout our journey with NimbusPost. His prompt support and proactive communication have made a real difference. Highly recommend NimbusPost to any brand looking for a hassle-free shipping solution - Sanskriti Rawat (Founder) MyNomad

FMCGCart

Jul 11, 2025  on Shopify

A Game-Changer in Logistics: A 5-Star Review for NimbusPost I've been using NimbusPost since May 2022, and it's been an absolute game-changer for my business. As a client, I've had the pleasure of working with the Key Account Manager, Subhangi Lamba, and her support has been nothing short of exceptional. She's not just a representative; she's a partner who goes above and beyond, even personally talking with customers to resolve delivery issues, which is a level of dedication you simply don't find elsewhere. Here’s a breakdown of why NimbusPost stands out: Exceptional Support: The support from NimbusPost, especially from Subhangi, is unparalleled. It’s personalized and proactive, making a real difference in how smoothly my operations run. Best Rates: I've compared multiple logistics providers, and NimbusPost consistently offers the best rates. This has significantly helped my bottom line without compromising on service quality. Best Weight Dispute System: Dealing with weight discrepancies used to be a major headache. NimbusPost’s system is fair and efficient, resolving disputes quickly and transparently. No False Promises: They deliver on their commitments. There are no hidden fees or surprise charges. What they promise is what you get, which builds a strong sense of trust. Unique Shipping Weight Rates: NimbusPost offers a variety of shipping weight rates that I haven't seen from any other provider. This flexibility allows me to choose the most cost-effective option for every shipment, a feature that is truly unique to them. User-Friendly Platform: The application is incredibly intuitive and user-friendly. It provides real-time updates, making it easy to track shipments and manage orders efficiently. While the experience has been overwhelmingly positive, there's one small area for improvement: adding a customized label order hold tab. This would be a great addition for managing specific orders, but it’s a minor suggestion in an otherwise flawless system. Overall, NimbusPost is the best logistics partner I've ever worked with. The combination of their exceptional team, competitive pricing, and innovative features makes them the clear leader in the industry. Highly recommended!

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