Excellent product and their support has been amazing to work with. Nice additional revenue stream that is selected by a large portion of our customer orders!

Navidium is a game changer. Easy to set up, simple to manage, and it turns shipping protection into revenue instead of a cost. The dashboard is clean, and customer support is fast and very helpful. Highly recommend for growing brand.

So many bugs. They were pleasant to work with but worked very slow. Took them days to make small changes and then the app would start having random issues. It's too bad, because the claim portal is a great tool to have but I just can't use this with the amount of bugs it has.

This has been an amazing app to help us cover costs if there is a replacement or be able to move accountability to the customer if they de-select select the coverage! highly recommend

This app has been super helpful in recouping the costs associated with lost packages. Very easy to use and their support team has been helpful when needed.

Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.

Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions

Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.

Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.

Was great while it worked, however, our checkout stopped working about 3 weeks into using it which one of our staff noticed after hours due to a slew of customer support requests. It has since been over 8 days with Navidium "looking into it", and still no sign of it being fixed. I will modify this review in the event it is ever fixed, but had our staff member not noticed we would have lost almost tens of thousands of dollars.