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Customer reviews: G | translate

Develop by GTranslate Inc

Reviews (1,991)

Overall rating
4.7

What Merchants Think

The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.

Key Strengths

  • Excellent customer service, often praised for being responsive and helpful.
  • Easy setup and configuration, even for those without coding knowledge.
  • Highly effective in providing accurate translations for multiple languages.
  • Positive impact on SEO and increased international reach.
  • Ability to translate domains and subdomains seamlessly.

Common Concerns

  • Billing issues and dissatisfaction with refund policies.
  • Inconsistent customer support experiences, with some merchants finding it lacking.
  • Occasional technical issues with translations and app functionality.
  • Some features requiring higher payment tiers for simple customizations.

Final Thoughts

Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.

Watch Connection

Feb 13, 2025  on Shopify

I can't say enough about the outstanding customer support I received from Grikor! I had been struggling with this issue for months, trying to get the widget positioned correctly, but I never found the right support—until now. Grikor was incredibly helpful, knowledgeable, and efficient in resolving all the problems I was facing. The widget is now perfectly placed on both desktop and mobile, and it no longer interferes with the submenus, which was a major concern. I truly appreciate the time and effort put into making sure everything works flawlessly. Excellent customer service like this is rare, and I’m really grateful for the support. Thanks again, Grikor!

Cositas Güenas

Jan 28, 2025  on Shopify

Fantástico servicio de atención al cliente para la solución de problemas. La aplicación. Además, funciona magníficamente bien. Muy recomendable

DXAZplus

Jan 27, 2025  on Shopify

This guy is great, when you receive solutions a review is not enough because of how grateful you are. Thank you, thank you very much: " Dmitry "

SIX96 by Codeval

Jan 27, 2025  on Shopify

We had a fantastic experience with the GTranslate team. I especially want to thank Susanna, Vahan, Suzan, and Arshak for their professionalism. They were always prompt, friendly, and efficien. Highly recommended.

📕📒📗 樂樂文化 Le Le Culture

Jan 26, 2025  on Shopify

G translate is awesome. Everytime I installed a new app and found it does not work in the first place, their customer service is on top of it to solve all the problems for us! A Very Happy Customer! Thank you so much ! Customer service team: Susanna, Dmitry and Arshak

Saviour Socks

Jan 12, 2025  on Shopify

Really happy with the app and getting it setup. Dmitry helped us with some initial issues with our domain permissions and took us through the steps required to get it sorted, all through the online chat. Really pleased with the service.

Fuel iQ

Jan 11, 2025  on Shopify

Why not this app? Because if I uninstall it in the future, I will lose all the money I've already paid to GTranslate, as all the translations will disappear. On top of that, there will even be a notice to my customers implying that I owe them money! This is completely unfair and unacceptable. Your approach is unprofessional and outrageous. Enough is enough!

Sudaderas Para Erasmus

Dec 11, 2024  on Shopify

The support of this website is incredible, thanks to Grikor the assistant I have been able to solve the problem, very satisfied with Grikor

Evridwearcustom

Dec 11, 2024  on Shopify

bad CS, and they charged me without notify me, and I don't need the paid plan , and i was charged 19.99 and get nothing

ChitoroShop

Nov 26, 2024  on Shopify

Susanna and Vahan from customer service were able to find a solution to a rather annoying issue on my site, which was a huge help! Great customer service. Thank you!

Alienation

Nov 17, 2024  on Shopify

I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay

COSMOBOX COSMETICS LTD

Nov 04, 2024  on Shopify

VAHAN was supporting me with the best customer service I ever received from any other company. His competence made things much easier and you guys can be happy having such a skilled customer support engeneer on board.

ventilator.center

Oct 20, 2024  on Shopify

Ich habe bereits viele Webseitentranslatoren ausprobiert, aber meine Erfahrung mit G | Translate ist hervorragend. Ich kann es nur jedem empfehlen. Ich verwende es nun bei fast all meinen Webseiten. Es ist einfach zu handhaben, und falls Probleme auftreten, steht sofort der Kundenservice über Chat zur Verfügung, der sehr hilfsbereit ist. Ich bedanke mich für den Service und empfehle diese App auf jeden Fall weiter.

LARIETTE

Oct 14, 2024  on Shopify

I was not satisfied with the app. Despite trying countless times over the years to find solutions to make it work for us, it has always been a struggle. The support is cumbersome and only partially helpful. They don’t fully engage with solving the issue. The most they do is send follow-up emails, but ultimately, they don’t provide the help you need.

ギャラリー・ダヴィンチ

Sep 15, 2024  on Shopify

This is a valuable application that can translate without problems even for sites that separate languages by domain. The support is friendly and always helpful.

That Spaces Group

Sep 13, 2024  on Shopify

Love the product, would be amazing if we could have a translator that blends in with our theme for a more pleasing look.

MUUM

Sep 05, 2024  on Shopify

Dmitry was professional and always responsive. I would be delighted to get in touch with him again if necessary.

Shamanic Supply UK/EU

Sep 02, 2024  on Shopify

My 2nd install on Shopify stores. This app does it all, really easy to setup if you follow the instructions then lots of ways to mod it for your specific purposes. Support by Vahan was super professional and helpful.

BEN&ANNA

Aug 25, 2024  on Shopify

We tried a lot of other translation plugins. G translate is the best solution for us. Never had better support with an APP. Thank you Dmitry!

Hyshina

Aug 22, 2024  on Shopify

I encountered a technical problem that I couldn't solve and contacted customer service. Suzan was very professional and quickly helped me solve it. This software is very user-friendly and highly recommended! Thank you again Suzan!

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