The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.
Key Strengths
Excellent customer service, often praised for being responsive and helpful.
Easy setup and configuration, even for those without coding knowledge.
Highly effective in providing accurate translations for multiple languages.
Positive impact on SEO and increased international reach.
Ability to translate domains and subdomains seamlessly.
Common Concerns
Billing issues and dissatisfaction with refund policies.
Inconsistent customer support experiences, with some merchants finding it lacking.
Occasional technical issues with translations and app functionality.
Some features requiring higher payment tiers for simple customizations.
Final Thoughts
Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.
Fuel iQ
Jan 11, 2025
on
Shopify
Why not this app? Because if I uninstall it in the future, I will lose all the money I've already paid to GTranslate, as all the translations will disappear. On top of that, there will even be a notice to my customers implying that I owe them money! This is completely unfair and unacceptable. Your approach is unprofessional and outrageous. Enough is enough!
Evridwearcustom
Dec 11, 2024
on
Shopify
bad CS, and they charged me without notify me, and I don't need the paid plan , and i was charged 19.99 and get nothing
Alienation
Nov 17, 2024
on
Shopify
I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay
Phaos Design
Apr 25, 2024
on
Shopify
The app's translations are subpar and the customer support is disappointing compared to other apps.