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Customer reviews: G | translate Shop Translator

Develop by GTranslate Inc

Reviews (2,000)

Overall rating
4.7

What Merchants Think

The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.

Key Strengths

  • Excellent customer service, often praised for being responsive and helpful.
  • Easy setup and configuration, even for those without coding knowledge.
  • Highly effective in providing accurate translations for multiple languages.
  • Positive impact on SEO and increased international reach.
  • Ability to translate domains and subdomains seamlessly.

Common Concerns

  • Billing issues and dissatisfaction with refund policies.
  • Inconsistent customer support experiences, with some merchants finding it lacking.
  • Occasional technical issues with translations and app functionality.
  • Some features requiring higher payment tiers for simple customizations.

Final Thoughts

Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.

JESCOJES

Apr 03, 2025  on Shopify

Thank you Suzan for your quick response and great help to us. Highly appreciated!

anesidora

Mar 27, 2025  on Shopify

Let's see how it works

Timezone Records

Mar 21, 2025  on Shopify

Great app, with which it is even possible to translate the pages of our Pagebuilder app. Nune, Susanna, Milena and Arshak from support are also doing an outstanding job and are a great help to us.

Boulons Éclair

Mar 20, 2025  on Shopify

Grikor just solve any challenges you may solve, a true hero if I may say.

DELIGHTPOOL

Mar 11, 2025  on Shopify

Thanks to the Grikor counselor, the problem has been solved well. Thank you! :)

Bodyfriend Europe

Mar 11, 2025  on Shopify

I have requested some help with the chatbox and Grikor from GTranslate help me very efficiently by providing me a quick solution. As I am not a pro in marketing, Grikor shared some guides with images and links and this was really helpful to find the way the solve the issue.

trendingweb.store

Feb 21, 2025  on Shopify

Vahan's help was excellent, pro active and very kind! While I saw myself confronted with some issues to get the G Translate app up and running he kept following up with me and helped me on several occasions! Outstanding customer service!

Watch Connection

Feb 13, 2025  on Shopify

I can't say enough about the outstanding customer support I received from Grikor! I had been struggling with this issue for months, trying to get the widget positioned correctly, but I never found the right support—until now. Grikor was incredibly helpful, knowledgeable, and efficient in resolving all the problems I was facing. The widget is now perfectly placed on both desktop and mobile, and it no longer interferes with the submenus, which was a major concern. I truly appreciate the time and effort put into making sure everything works flawlessly. Excellent customer service like this is rare, and I’m really grateful for the support. Thanks again, Grikor!

Aphrovia

Feb 11, 2025  on Shopify

Facilement deployable après quelques explications de Dmitry & Vahan. je recommande ce produit

Twisted Media

Feb 05, 2025  on Shopify

highly recommended , support is always there , thank you Susanna & Grikor , excellent service

Sands

Feb 03, 2025  on Shopify

Very effective, the customer service is perfect !!!

Cositas Güenas

Jan 28, 2025  on Shopify

Fantástico servicio de atención al cliente para la solución de problemas. La aplicación. Además, funciona magníficamente bien. Muy recomendable

DXAZplus

Jan 27, 2025  on Shopify

This guy is great, when you receive solutions a review is not enough because of how grateful you are. Thank you, thank you very much: " Dmitry "

SIX96 by Codeval

Jan 27, 2025  on Shopify

We had a fantastic experience with the GTranslate team. I especially want to thank Susanna, Vahan, Suzan, and Arshak for their professionalism. They were always prompt, friendly, and efficien. Highly recommended.

📕📒📗 樂樂文化 Le Le Culture

Jan 26, 2025  on Shopify

G translate is awesome. Everytime I installed a new app and found it does not work in the first place, their customer service is on top of it to solve all the problems for us! A Very Happy Customer! Thank you so much ! Customer service team: Susanna, Dmitry and Arshak

Saviour Socks

Jan 12, 2025  on Shopify

Really happy with the app and getting it setup. Dmitry helped us with some initial issues with our domain permissions and took us through the steps required to get it sorted, all through the online chat. Really pleased with the service.

EV Motion Shop

Jan 08, 2025  on Shopify

Big thanks to Milena and Dmitry for the quick help!

Sudaderas Para Erasmus

Dec 11, 2024  on Shopify

The support of this website is incredible, thanks to Grikor the assistant I have been able to solve the problem, very satisfied with Grikor

Heritage Fashion

Nov 26, 2024  on Shopify

Great app, also great Support. Thanks Vahan :)

ChitoroShop

Nov 26, 2024  on Shopify

Susanna and Vahan from customer service were able to find a solution to a rather annoying issue on my site, which was a huge help! Great customer service. Thank you!

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