The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.
Key Strengths
Excellent customer service, often praised for being responsive and helpful.
Easy setup and configuration, even for those without coding knowledge.
Highly effective in providing accurate translations for multiple languages.
Positive impact on SEO and increased international reach.
Ability to translate domains and subdomains seamlessly.
Common Concerns
Billing issues and dissatisfaction with refund policies.
Inconsistent customer support experiences, with some merchants finding it lacking.
Occasional technical issues with translations and app functionality.
Some features requiring higher payment tiers for simple customizations.
Final Thoughts
Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.
Watch Connection
Feb 13, 2025
on
Shopify
I can't say enough about the outstanding customer support I received from Grikor! I had been struggling with this issue for months, trying to get the widget positioned correctly, but I never found the right support—until now. Grikor was incredibly helpful, knowledgeable, and efficient in resolving all the problems I was facing. The widget is now perfectly placed on both desktop and mobile, and it no longer interferes with the submenus, which was a major concern.
I truly appreciate the time and effort put into making sure everything works flawlessly. Excellent customer service like this is rare, and I’m really grateful for the support. Thanks again, Grikor!
Cositas Güenas
Jan 28, 2025
on
Shopify
Fantástico servicio de atención al cliente para la solución de problemas.
La aplicación. Además, funciona magníficamente bien.
Muy recomendable
DXAZplus
Jan 27, 2025
on
Shopify
This guy is great, when you receive solutions a review is not enough because of how grateful you are. Thank you, thank you very much: " Dmitry "
SIX96 by Codeval
Jan 27, 2025
on
Shopify
We had a fantastic experience with the GTranslate team. I especially want to thank Susanna, Vahan, Suzan, and Arshak for their professionalism. They were always prompt, friendly, and efficien. Highly recommended.
📕📒📗 樂樂文化 Le Le Culture
Jan 26, 2025
on
Shopify
G translate is awesome.
Everytime I installed a new app and found it does not work in the first place, their customer service is on top of it to solve all the problems for us!
A Very Happy Customer!
Thank you so much ! Customer service team: Susanna, Dmitry and Arshak
Saviour Socks
Jan 12, 2025
on
Shopify
Really happy with the app and getting it setup. Dmitry helped us with some initial issues with our domain permissions and took us through the steps required to get it sorted, all through the online chat. Really pleased with the service.
Fuel iQ
Jan 11, 2025
on
Shopify
Why not this app? Because if I uninstall it in the future, I will lose all the money I've already paid to GTranslate, as all the translations will disappear. On top of that, there will even be a notice to my customers implying that I owe them money! This is completely unfair and unacceptable. Your approach is unprofessional and outrageous. Enough is enough!
Sudaderas Para Erasmus
Dec 11, 2024
on
Shopify
The support of this website is incredible, thanks to Grikor the assistant I have been able to solve the problem, very satisfied with Grikor
Evridwearcustom
Dec 11, 2024
on
Shopify
bad CS, and they charged me without notify me, and I don't need the paid plan , and i was charged 19.99 and get nothing
ChitoroShop
Nov 26, 2024
on
Shopify
Susanna and Vahan from customer service were able to find a solution to a rather annoying issue on my site, which was a huge help! Great customer service. Thank you!
Alienation
Nov 17, 2024
on
Shopify
I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay
COSMOBOX COSMETICS LTD
Nov 04, 2024
on
Shopify
VAHAN was supporting me with the best customer service I ever received from any other company. His competence made things much easier and you guys can be happy having such a skilled customer support engeneer on board.
ventilator.center
Oct 20, 2024
on
Shopify
Ich habe bereits viele Webseitentranslatoren ausprobiert, aber meine Erfahrung mit G | Translate ist hervorragend. Ich kann es nur jedem empfehlen. Ich verwende es nun bei fast all meinen Webseiten. Es ist einfach zu handhaben, und falls Probleme auftreten, steht sofort der Kundenservice über Chat zur Verfügung, der sehr hilfsbereit ist. Ich bedanke mich für den Service und empfehle diese App auf jeden Fall weiter.
LARIETTE
Oct 14, 2024
on
Shopify
I was not satisfied with the app. Despite trying countless times over the years to find solutions to make it work for us, it has always been a struggle. The support is cumbersome and only partially helpful. They don’t fully engage with solving the issue. The most they do is send follow-up emails, but ultimately, they don’t provide the help you need.
ギャラリー・ダヴィンチ
Sep 15, 2024
on
Shopify
This is a valuable application that can translate without problems even for sites that separate languages by domain.
The support is friendly and always helpful.
That Spaces Group
Sep 13, 2024
on
Shopify
Love the product, would be amazing if we could have a translator that blends in with our theme for a more pleasing look.
MUUM
Sep 05, 2024
on
Shopify
Dmitry was professional and always responsive. I would be delighted to get in touch with him again if necessary.
Shamanic Supply UK/EU
Sep 02, 2024
on
Shopify
My 2nd install on Shopify stores. This app does it all, really easy to setup if you follow the instructions then lots of ways to mod it for your specific purposes. Support by Vahan was super professional and helpful.
BEN&ANNA
Aug 25, 2024
on
Shopify
We tried a lot of other translation plugins. G translate is the best solution for us. Never had better support with an APP. Thank you Dmitry!
Hyshina
Aug 22, 2024
on
Shopify
I encountered a technical problem that I couldn't solve and contacted customer service. Suzan was very professional and quickly helped me solve it. This software is very user-friendly and highly recommended! Thank you again Suzan!