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Customer reviews: G | translate Shop Translator

Develop by Shopify

The GTranslate Multilingual app helps Shopify store owners translate their content into multiple languages, improving global reach. This review covers its features, pricing, and real merchant feedback to help you decide if it’s the right solution for your store.

Reviews (683)

Overall rating
4.7

What Merchants Think

The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.

Key Strengths

  • Excellent customer service, often praised for being responsive and helpful.
  • Easy setup and configuration, even for those without coding knowledge.
  • Highly effective in providing accurate translations for multiple languages.
  • Positive impact on SEO and increased international reach.
  • Ability to translate domains and subdomains seamlessly.

Common Concerns

  • Billing issues and dissatisfaction with refund policies.
  • Inconsistent customer support experiences, with some merchants finding it lacking.
  • Occasional technical issues with translations and app functionality.
  • Some features requiring higher payment tiers for simple customizations.

Final Thoughts

Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.

Nomad Booth

Dec 11, 2025  on Shopify

Great app! Vahan and Milena were incredibly helpful. They answered our questions quickly and tailored everything to our business needs. Truly grateful for their support!

Maison Solignac

Dec 05, 2025  on Shopify

It works. Takes some getting used to but once you do, it's reliable. Great customer support as well. Shoutout to Dmitry.

Sentidos Truferos

Dec 03, 2025  on Shopify

El servicio técnico de Gtranslate nos ha ayudado mucho, en concreto VahanNos ha echado una mano y todo funciona perfecto con nuestras traducciones

Hakuna Papaya

Nov 17, 2025  on Shopify

I do not recommend using this add-on. We have been using it for two months, and apart from technical issues, which can be resolved somehow, there is a very global problem: their servers are located in France, so if you use translation on your own subdomains hosted on their server in France, Shopify and all other services such as cookies, etc., will incorrectly determine your user's location, mostly as if they are in France, This significantly distorts the data transmitted to advertising accounts and also harms conversion rates, since the user's country is set by default according to their location, and since their server influences this and identifies it as France, you will have many abandoned checkouts and many problems with this application. Support makes it seem like they want to help, but in reality, they provide a solution that does not fix the problem at all. And if you don't understand this at all, you won't notice it, but the damage to you will be enormous.

PEAK SURGICALS

Nov 10, 2025  on Shopify

Using this app from 1.8 years when the traffic increase to 13k they told me to upgrade server to 10k$ monthly package. Now our traffic generate 3 to 5k$ in sale through g translator and average profit is 600 to 800$. How can we afford 10k$ monthly server.

SS69

Nov 03, 2025  on Shopify

The app works perfectly and is very easy to use. The subdomain setup for multiple languages was smooth and reliable. Highly recommended!

Giant Freeze

Oct 22, 2025  on Shopify

Great GUI and excellent support staff. Helped me integrate into my theme menu. I tried other apps for translation and nothing comes close to the GUI/UX from GTranslate. We are definitely going to be using the paid for version in the future.

Grüezi bag

Oct 09, 2025  on Shopify

Sehr guter Service. Schnelle Antwortzeit und es wird sofort auf den Punkt gekommen. Kann man nur empfehlen. Mein Ansprechpartner war Milena.

The Light of Inspiration

Oct 06, 2025  on Shopify

Once again I am satisfied with the time and patience working with the developers. Walking me through the process to take care of the issues at hand. Thank you Milena - Thumbs up!

FigureArt Store

Oct 03, 2025  on Shopify

Grikor was extremely helpful and responsive. He provided clear guidance and followed up to ensure everything was fully resolved. I truly appreciate the professional support and timely communication. Thank you for the great service!

Mizora

Sep 25, 2025  on Shopify

Grikor is an excellent person, he immediately understood my problem and took the time to resolve it quickly

Everdure CA

Sep 18, 2025  on Shopify

Very happy that I decided to use GTranslate. I needed assistance in achieving exactly what I was hoping for, and Grikor and Ann promptly assisted and resolved my challenge. I definitely recommend.

Nova Matcha

Sep 10, 2025  on Shopify

That app work very well for me and the support are really effective and fast!!! I received some help from Milena, it was just perfect. Thanks I recommand that app and that team.

Mira Paris

Sep 03, 2025  on Shopify

very good app and the best price - after trying many translators app and very expensive ones, im amazed by G Translate for offering a better service, easy to use and amazing fast support at anytime thanks

Hello Kittyy Blanket Store

Aug 31, 2025  on Shopify

I have used this app free version which solved my issue of hreflang and automatically corrected the lang issue from website code

Kymo Cleaning

Jul 28, 2025  on Shopify

Very good app. Translation is good and they help very well. Their specialist Grikor is great. He helped me design the translation widget in my own style. Thanks!

MyKumi

Jun 13, 2025  on Shopify

Because of all the problems you have caused and you know perfectly well what you have done to convert me from backend translation to frontend translation because you could not solve the problem and you hoped that the customer would not notice I request to refund the subscription fee of 1 month. It is not normal that because of your action I have lost my entire seo

Kleins Organic

Apr 29, 2025  on Shopify

The Help team seems to be getting better over time. Im had an issue today and Dimitry rapidly helped me resolve it. I will update my review over time. In general the app is good and the support is good.

Timezone Records

Mar 21, 2025  on Shopify

Great app, with which it is even possible to translate the pages of our Pagebuilder app. Nune, Susanna, Milena and Arshak from support are also doing an outstanding job and are a great help to us.

INNOCN

Mar 20, 2025  on Shopify

Very junk plugin, not recommended. When you uninstall this plugin, it will hog your second-level domain name, showing that you did not pay. The links to the website we made before are not displayed properly. This is an act that damages the seller's interests.

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