7.5
MIDA: Heatmap, Record & Replay logo

MIDA: Heatmap, Record & Replay

$10-$30

/ Month
  • Built for Shopify
  • Free plan available 14 Days Free Trial

    Better replay, session recording & heatmap for customer action

    Session replays
    Analytics
    Session recording
    Heatmaps
    Filter recordings
    55 Reviews
    7.5

    About MIDA: Heatmap, Record & Replay

    Built by True Crafts (by BSS Commerce)

    Description

    Improve shopping experience by better replays, recordings and heatmap for watching customer actions

    MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

    MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order. more
    • Session Recording: replay customer visits on your online store
    • Heatmaps: see what people find most interesting (and not)
    • Analytics: track & report customer data (checkout, add-to-cart sessions & more)
    • Filter recordings by events: abandoned cart/checkout, successful order
    • Session by visitors: Watch full sessions of each visitor/customer

    Pros

    • Simple to use and easy to set up
    • Provides full session recording and heatmaps
    • Helps in analyzing customer behavior and improving website design
    • Categorizes sessions by events such as abandoned cart, abandoned checkout, and successful orders
    • Good customer support
    • Free version available, which performs necessary functions for small businesses

    Cons

    • Doesn't work on mobile, which limits convenience
    • Pricing might be steep for some users, especially those with multiple subscriptions

    Rating And Reviews

    Amazello

    Nov 02, 2024  on Shopify

    I’m really happy with MIDA! It’s super easy to use and has been a game-changer for figuring out how people are moving around my website. The session recordings and heatmaps are great – I can see exactly where customers are dropping off or completing purchases, which makes fixing things so much easier. I also love that it’s GDPR-compliant and works with multiple stores. The setup was quick, and the customer support team is awesome – they’re super responsive and keep improving the app with new updates. Since I started using it, I've seen fewer people bouncing off the site and more completed checkouts. Definitely recommend this app if you’re looking to understand your customers better and make your site work even smoother!

    VIP Hairdressing Supplies

    Oct 29, 2024  on Shopify

    It's a great app. The free tier is generous and better than alternatives like MS Clarity. The paid tiers are amazing value compared to paid alternatives too.

    Busy and Baked

    Oct 27, 2024  on Shopify

    So far, I LOVE this app. The ease of setting it up and customer service is great. I feel like a super secret spy in my own business (cue 007 music). I have another heat map on my other business site and what I like about this one is that it keeps tracks of repeat visitors by number (for me I'm #1-so I'll know when the map is link to me making tweaks on my site). and whose added to cart and their journey that moves them through my funnel and what stops them. I check this app a few times a day and think about how to make my site better for the customer experience and journey.

    Adorn-iq

    Oct 26, 2024  on Shopify

    This app is a fantastic tool for tracking customer visits on our website! The screen recording feature is incredibly helpful, allowing us to analyze not only how well the website is performing but also track the effectiveness of our ads. The insights we gain from seeing real user interactions help us make targeted improvements. Additionally, the customer support is top-notch. They respond quickly and resolve any issues promptly, making the overall experience smooth and stress-free. Highly recommend.

    Zima Store Online

    Oct 24, 2024  on Shopify

    Nice app!!! It can help me record our cusomer's behavior on our store, and let me have chance can find the way to improve customer's experience, step by step to dig deeply and analysis all datas. Highly recommend!! BTW, support advisor is very professional and kind, always can solve my questions in time, she deserve 5 stars!

    audiox

    Oct 24, 2024  on Shopify

    nice so far

    Taylor Melbourne

    Oct 23, 2024  on Shopify

    very good app perfect service

    jm monterroir

    Oct 16, 2024  on Shopify

    Easy to set up app. Very good customer support. So far using the free version and it has more restriction than others but I will take advantage of the 7 Days trial to test more advanced fonction. Good easy tool definetly to be considered.

    summababe

    Oct 16, 2024  on Shopify

    I would recommend because it gives U great insight into how your store is performing,great customer service by jenni

    ShopGifts

    Oct 15, 2024  on Shopify

    Very good app to track analytics. Thank you Jennie for your prompt responses! I have yet to start using the heatmaps but it seems like a very useful app.

    Show more reviews

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