7.5
MIDA: Heatmap, Record & Replay logo

MIDA: Heatmap, Record & Replay

$10-$30

/ Month
  • Built for Shopify
  • Free plan available 14 Days Free Trial

    Better replay, session recording & heatmap for customer action

    Session replays
    Analytics
    Session recording
    Heatmaps
    Filter recordings
    55 Reviews
    7.5

    About MIDA: Heatmap, Record & Replay

    Built by True Crafts (by BSS Commerce)

    Description

    Improve shopping experience by better replays, recordings and heatmap for watching customer actions

    MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

    MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order. more
    • Session Recording: replay customer visits on your online store
    • Heatmaps: see what people find most interesting (and not)
    • Analytics: track & report customer data (checkout, add-to-cart sessions & more)
    • Filter recordings by events: abandoned cart/checkout, successful order
    • Session by visitors: Watch full sessions of each visitor/customer

    Pros

    • Simple to use and easy to set up
    • Provides full session recording and heatmaps
    • Helps in analyzing customer behavior and improving website design
    • Categorizes sessions by events such as abandoned cart, abandoned checkout, and successful orders
    • Good customer support
    • Free version available, which performs necessary functions for small businesses

    Cons

    • Doesn't work on mobile, which limits convenience
    • Pricing might be steep for some users, especially those with multiple subscriptions

    Rating And Reviews

    Trendi Pets

    Nov 15, 2024  on Shopify

    Fantastic app! It’s incredibly easy to use and has been invaluable in helping us understand our customers' journey. Being able to see client behavior in real-time gives us clear insights on where improvements are needed. Highly recommended for anyone looking to optimize their customer experience!

    Lionory

    Nov 14, 2024  on Shopify

    So helpful app, easy ton use, friendly interface and beautiful design

    Canva Factory

    Nov 14, 2024  on Shopify

    Really awesome service! So glad it exists, plus the support team is very prompt and helpful with support.. Looking forward to using this app long term

    TrekShield

    Nov 13, 2024  on Shopify

    Jennie provided unreal customer service! You'd be lucky to find someone with this amount of attention to detail. thanks guys

    Vitacafe

    Nov 13, 2024  on Shopify

    The app is user-friendly. The app can record a session of a customer and you can watch it to improve your store page. I recommend that you try the app!

    Wabilogic

    Nov 12, 2024  on Shopify

    Support is very responsive and helpful! My technical issue was resolved within a day! Excellent!

    Ceramiche di Caltagirone Sofia

    Nov 10, 2024  on Shopify

    Biofield Care Bulgaria

    Nov 10, 2024  on Shopify

    I've been using MIDA Session Recording & Replay for a while now, and it's been a game changer for my store. The recordings are incredibly insightful, helping me understand customer behavior and optimize my website. The interface is user-friendly, and the setup process was smooth. I recently reached out to support for an extension, and Jennie was super helpful and responsive. The additional recordings were added quickly, and the customer service was excellent. Highly recommend this app to any store owner looking to improve their user experience and boost conversions!

    NABU

    Nov 10, 2024  on Shopify

    GREAT!

    Beam Electric Flosser

    Nov 10, 2024  on Shopify

    The app is easy to use, and the replays allow you to see where customers are getting confused on your site and then make corrections to ease the customer journey

    Show more reviews

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