Reviews: Microsoft Clarity: AI Insights

Customer reviews: Microsoft Clarity: AI Insights

Reviews (207)

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What Merchants Think

Merchants have mixed feelings about "Microsoft Clarity: AI Insights". The app is praised for its ability to provide valuable insights into customer behavior through features like heatmaps and session recordings, offering excellent value for a free tool. However, users have reported issues with the installation process and limited support, affecting the overall experience negatively.

Key Strengths

Provides comprehensive insights through heatmaps and session recordings.
Seamless integration with good performance metrics.
Valuable for optimizing user interaction and site navigation.
Free to use, offering significant value without cost.

Common Concerns

Installation challenges, including the need for a Microsoft advertising account setup.
Issues with email confirmation and account authentication.
Poor customer support with unresolved queries.
App-specific features lacking compared to the browser version, such as adding team members and connecting Google services.

Final Thoughts

While "Microsoft Clarity: AI Insights" is lauded for its insightful analytics capabilities and free cost, its installation complexities and subpar customer service can detract from its usefulness. For those who can navigate these challenges, it serves as a powerful tool to understand and improve customer interactions.

Rinitos

Oct 07, 2025 on Shopify

Es muy importante, para revisar la tasa de conversión y ver en qué puede estar fallando la experiencia de cliente.

mindgenix shop

Aug 13, 2025 on Shopify

The app integrates seamlessly and starts tracking right away, giving me access to heatmaps, scroll maps, and session recordings without slowing down my store. I can see exactly how shoppers navigate, where they drop off, and what captures their attention.

archival

Aug 07, 2025 on Shopify

we use clarity to keep an eye on how people are using our website, especially the search functions, and to get an idea of where they're dropping off. it's intuitive and useful and we're grateful that it is free

Ultimate Home Upgrade

Aug 07, 2025 on Shopify

I started out using Microsoft Clarity with a code snippit and it's greta insights on how they move through your site. When I received a sale and tried to find the recording of how the customer used the site I realized they used the SHOP app and it didn't record the session. I recently found out that Shopify as "Microsoft Clarity: AI Insights" app in the shopify store and now records the SHOP sessions too. Fantastic!

Simply Bliss

Aug 07, 2025 on Shopify

Works great! I love the update emails and it has helped me find dead links. I used Clarity before it was a Shopify app, and I went ahead and installed the shopify app for simpler management and it was as easy as approving the connection by clicking a link in an email.

rkApps

Jul 29, 2025 on Shopify

1. Amazing value - for free! 2. Helps me a lot to understand my customers behaviour