What Merchants Think

Merchants have mixed feelings about "Microsoft Clarity: AI Insights". The app is praised for its ability to provide valuable insights into customer behavior through features like heatmaps and session recordings, offering excellent value for a free tool. However, users have reported issues with the installation process and limited support, affecting the overall experience negatively.

Key Strengths

• Provides comprehensive insights through heatmaps and session recordings.
• Seamless integration with good performance metrics.
• Valuable for optimizing user interaction and site navigation.
• Free to use, offering significant value without cost.

Common Concerns

• Installation challenges, including the need for a Microsoft advertising account setup.
• Issues with email confirmation and account authentication.
• Poor customer support with unresolved queries.
• App-specific features lacking compared to the browser version, such as adding team members and connecting Google services.

Final Thoughts

While "Microsoft Clarity: AI Insights" is lauded for its insightful analytics capabilities and free cost, its installation complexities and subpar customer service can detract from its usefulness. For those who can navigate these challenges, it serves as a powerful tool to understand and improve customer interactions.