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Customer reviews: Microsoft Clarity: AI Insights

Reviews (18)

Overall rating
3.2

What Merchants Think

Merchants have mixed feelings about "Microsoft Clarity: AI Insights". The app is praised for its ability to provide valuable insights into customer behavior through features like heatmaps and session recordings, offering excellent value for a free tool. However, users have reported issues with the installation process and limited support, affecting the overall experience negatively.

Key Strengths

  • Provides comprehensive insights through heatmaps and session recordings.
  • Seamless integration with good performance metrics.
  • Valuable for optimizing user interaction and site navigation.
  • Free to use, offering significant value without cost.

Common Concerns

  • Installation challenges, including the need for a Microsoft advertising account setup.
  • Issues with email confirmation and account authentication.
  • Poor customer support with unresolved queries.
  • App-specific features lacking compared to the browser version, such as adding team members and connecting Google services.

Final Thoughts

While "Microsoft Clarity: AI Insights" is lauded for its insightful analytics capabilities and free cost, its installation complexities and subpar customer service can detract from its usefulness. For those who can navigate these challenges, it serves as a powerful tool to understand and improve customer interactions.

Ohdita

Aug 26, 2025  on Shopify

I don't recommend adding this app to your store - it's buggy, full of errors and don't have many options you get in the browser version - like you can't add team members, can not connect Google Analytics or Google Ads account. So, if you have never used the browser version, you wouldn't even know that all other options exist. I installed this app following their instructions on how to connect my Shopify store, but it still created it as a new project. I tried to reach out to their support via the app, but no one got back to me. I then reached out to them through their support email address, and they haven't been helpful as well - they leave most of the questions unanswered and they also do not know how their app works on Shopify's end. I thought I would switch to the app within Shopify so that I don't have to reinstall google tag manager's tag or Clarity's snippet every time I update my Theme, because the tags get removed with every update. But now I see it was a big mistake, and I should have stayed with the initial set up. Now I will lose a month of all the latest collected data.

The Hangmaster

Aug 20, 2025  on Shopify

This app worked well in the first month, but then it showed the installation guide authentication . The issue is that there’s no option to resend the confirmation email. Since we were busy running ads, we missed the first confirmation email, and now the session expired but they haven’t sent a new one

Elgin® USA

Aug 07, 2025  on Shopify

Can't even get past the "send confirmation email" to connect a project...

Zensational Gifts

Aug 01, 2025  on Shopify

diffict to install - wants a microsoft advertising account setup - everything is hidden. You don't make t easy to install a simple app

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