Install was easy but this app essentially does not work at all. Sometimes it has recordings or heatmaps but often it doesn't load anything. The AI summaries don't work at all. It usually shows recordings overlayed on really old screens (ie/ shows user activity over our website with a promotion from several weeks ago), obviously this has caused some unnecessary stress. Great idea but seems to be just an idea still at this point

They added to cart, but what have they done after that--I do not see this data or recording. I want to see how many people dropped from Add to cart & how many people dropped off before checkout. If you had like a journey & a clear map of how many people dropped off & where, that'd be gold for the marketers.

App muito bom para monitoramento. No entanto, quando usado no smartphone, por várias vezes trava e encerra.

AI summary doesnt work. Its not possible to connect account and access data from main web version of service

I don't recommend adding this app to your store - it's buggy, full of errors and don't have many options you get in the browser version - like you can't add team members, can not connect Google Analytics or Google Ads account. So, if you have never used the browser version, you wouldn't even know that all other options exist. I installed this app following their instructions on how to connect my Shopify store, but it still created it as a new project. I tried to reach out to their support via the app, but no one got back to me. I then reached out to them through their support email address, and they haven't been helpful as well - they leave most of the questions unanswered and they also do not know how their app works on Shopify's end. I thought I would switch to the app within Shopify so that I don't have to reinstall google tag manager's tag or Clarity's snippet every time I update my Theme, because the tags get removed with every update. But now I see it was a big mistake, and I should have stayed with the initial set up. Now I will lose a month of all the latest collected data.

This app worked well in the first month, but then it showed the installation guide authentication . The issue is that there’s no option to resend the confirmation email. Since we were busy running ads, we missed the first confirmation email, and now the session expired but they haven’t sent a new one

The app integrates seamlessly and starts tracking right away, giving me access to heatmaps, scroll maps, and session recordings without slowing down my store. I can see exactly how shoppers navigate, where they drop off, and what captures their attention.

we use clarity to keep an eye on how people are using our website, especially the search functions, and to get an idea of where they're dropping off. it's intuitive and useful and we're grateful that it is free

I started out using Microsoft Clarity with a code snippit and it's greta insights on how they move through your site. When I received a sale and tried to find the recording of how the customer used the site I realized they used the SHOP app and it didn't record the session. I recently found out that Shopify as "Microsoft Clarity: AI Insights" app in the shopify store and now records the SHOP sessions too. Fantastic!

Works great! I love the update emails and it has helped me find dead links. I used Clarity before it was a Shopify app, and I went ahead and installed the shopify app for simpler management and it was as easy as approving the connection by clicking a link in an email.