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Customer reviews: Microsoft Channel

Develop by Microsoft

Reviews (325)

Overall rating
4.1

What Merchants Think

Merchants have mixed feelings about the "Microsoft Channel" app. While some users find it straightforward and commend its ease of use, many express frustration over account issues and poor support service. The feedback varies significantly, indicating contrasting experiences among users.

Key Strengths

  • Easy setup and user-friendly interface.
  • Efficient in syncing products without much hassle.
  • Helpful live support available for setup assistance.
  • Practical for merchants familiar with Microsoft tools.
  • Some users prefer it over Google Ads for ease of use.

Common Concerns

  • Frequent account suspension and difficulty in resolving these issues.
  • Poor customer service and automated responses from support.
  • Problems with integration on Shopify, leading to unexpected app crashes.
  • Complaints about data being accessed prior to account verification.
  • Issues with payment method setup and rejection of valid information.

Final Thoughts

The "Microsoft Channel" app has potential benefits for merchants who can successfully navigate its setup and integration process. However, frequent account suspensions and ineffective customer support have led to significant dissatisfaction among users. While it offers an alternative to Google Ads, resolving technical and support-related issues could enhance its reception and credibility.

Allmartdeal

Jul 08, 2024  on Shopify

I wish I can give 0 to this channel. none sense!! greedy !!! they offer the free listing tab, and when i click on it, I don't see my products. this channel is strange and useless. what a shame

Adventure Parts, LLC

Jul 05, 2024  on Shopify

I setup everything and followed the directions exactly. Right after the account is setup I get an email saying the account is suspended and blocked for unusual activity... This is before I have even done anything at all other than to add a credit card to the account. It says that 1,000 plus variants are submitted and pending but if I click on anything in the account it says my access is blocked. I submitted some kind of appeal not sure what it was where it asked for my business documents. I get a response from support suggesting it will take 10 business days. This is just a time waster. Use Google Shopping and don't waste your time. The support wasted another 20 minutes without any result or changes. I will update my review if and when I can get the products to show up. I have no idea why they would do this when I followed the directions each step exactly! I also had a personal merchant account that I can access under my account without any problems. I am a shopify store with your Microsoft app... what in the world is the problem?

Litedeer Homes

Jul 04, 2024  on Shopify

Hi there, I wondering why our Microsoft Channel are not working and didn't show up all of our product

XQiZiT Chic Fashion Boutique

Jun 21, 2024  on Shopify

The App was easy to setup and I am looking forward to making sales without having to buy paid ads because I am not making any sales as yet being a new store. It's nice to discover that I can sell on major market places without the hassle of creating and listing products individually on each platform.

Creations CrystalQuartz

Jun 14, 2024  on Shopify

The speed and efficiency of this app are truly impressive. Moreover, it is highly user-friendly and easy to navigate. This application is truly fantastic, a remarkable achievement! Thank you sincerely.

All Love Here

Jun 05, 2024  on Shopify

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

Andrew Moor Photography

Jun 03, 2024  on Shopify

Once I got it set up it worked well. They did ask for additional documentation and having 3/5 day lead time to have your product feed approved seems a bit long. Also it’s unclear which of your assets get used initially . Over time it becomes more clear - it does require patience.

Renovski

Jun 01, 2024  on Shopify

The app is good in theory, but terrible in practice. While I was able to install the app, it wouldn't let me create a Microsoft Advertising Account. As someone who has used Google for many years with zero issues, I see why Microsoft Ads get such a bad rap. I'm going back to Google and never looking back.

Home and Galaxy

Apr 24, 2024  on Shopify

I appreciate the ease of use and efficiency. Helps us small business owners thrive. It's great to have that support.

Slow Turnin Vinyl

Apr 11, 2024  on Shopify

Tried unsuccessfully to add a payment method. Used valid information for an active card but it was consistently rejected for not containing valid information. After trying a few times I saw that my account had been suspended for Violation of Egregious Policy. Ridiculous waste of time although I probably should be happy. A process that starts this screwed up is not promising at all. Don't waste your time.

Home Hoard

Apr 04, 2024  on Shopify

very bad for 2 days I haven't been able to connect with my account every time connection error try again later and when trying to connect with live help customer must be connected with my account I don't know what I can do

Dipo Store

Mar 18, 2024  on Shopify

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

SoftwareCW

Mar 14, 2024  on Shopify

The app worked great, until we upgraded to Shopifys new TY and Order Status page. Now it seems the conversion script doesnt work anymore. I am seeing the Microsoft Channel in my Customer Events Pixels page, however it says disconeected. Can anyone tell me if this is still being integrated or perhaps I have a bug?

Tandem Hair Imperial

Feb 08, 2024  on Shopify

This sales channel is terrible. It consistently has problems. Right now, my account is suspended because I violated an egregious policy. This came as a total surprise because I haven't run any ad campaigns on this channel since last year. Moreover, the ad credits they provide always come with hidden stipulations that only the backoffice can see. Here's a tip: If you're trying to get ad credits, make sure to spend through your Expert account. I learned the hard way.

Gray Fox Native American Style Flutes

Feb 01, 2024  on Shopify

This app worked smoothly for me. It was accurate and very user friendly. I had an existing Microsoft ads account and merchant center. Everything connected and was in sync with no problems at all. I would definitely recommend this app.

Q & W

Jan 24, 2024  on Shopify

Got suspended right after registration. Worst channel ever. And suspension upheld after appeal. Waste of time.

Lady Ros

Jan 09, 2024  on Shopify

Hello esteemed authorities, I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing. Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.

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