Customer reviews: Microsoft Channel

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about the "Microsoft Channel" app. While some users find it straightforward and commend its ease of use, many express frustration over account issues and poor support service. The feedback varies significantly, indicating contrasting experiences among users.</p> <h3>Key Strengths</h3> <ul> <li>Easy setup and user-friendly interface.</li> <li>Efficient in syncing products without much hassle.</li> <li>Helpful live support available for setup assistance.</li> <li>Practical for merchants familiar with Microsoft tools.</li> <li>Some users prefer it over Google Ads for ease of use.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Frequent account suspension and difficulty in resolving these issues.</li> <li>Poor customer service and automated responses from support.</li> <li>Problems with integration on Shopify, leading to unexpected app crashes.</li> <li>Complaints about data being accessed prior to account verification.</li> <li>Issues with payment method setup and rejection of valid information.</li> </ul> <h3>Final Thoughts</h3> <p>The "Microsoft Channel" app has potential benefits for merchants who can successfully navigate its setup and integration process. However, frequent account suspensions and ineffective customer support have led to significant dissatisfaction among users. While it offers an alternative to Google Ads, resolving technical and support-related issues could enhance its reception and credibility.</p>

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Reviews (738)

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What Merchants Think

Merchants have mixed feelings about the "Microsoft Channel" app. While some users find it straightforward and commend its ease of use, many express frustration over account issues and poor support service. The feedback varies significantly, indicating contrasting experiences among users.

Key Strengths

Easy setup and user-friendly interface.
Efficient in syncing products without much hassle.
Helpful live support available for setup assistance.
Practical for merchants familiar with Microsoft tools.
Some users prefer it over Google Ads for ease of use.

Common Concerns

Frequent account suspension and difficulty in resolving these issues.
Poor customer service and automated responses from support.
Problems with integration on Shopify, leading to unexpected app crashes.
Complaints about data being accessed prior to account verification.
Issues with payment method setup and rejection of valid information.

Final Thoughts

The "Microsoft Channel" app has potential benefits for merchants who can successfully navigate its setup and integration process. However, frequent account suspensions and ineffective customer support have led to significant dissatisfaction among users. While it offers an alternative to Google Ads, resolving technical and support-related issues could enhance its reception and credibility.

Gray Fox Native American Style Flutes

Feb 01, 2024 on Shopify

This app worked smoothly for me. It was accurate and very user friendly. I had an existing Microsoft ads account and merchant center. Everything connected and was in sync with no problems at all. I would definitely recommend this app.

Q & W

Jan 24, 2024 on Shopify

Got suspended right after registration. Worst channel ever. And suspension upheld after appeal. Waste of time.

Lady Ros

Jan 09, 2024 on Shopify

Hello esteemed authorities, I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing. Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.