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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (942)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Just Like Jane™

Nov 10, 2025  on Shopify

Nadz was a big help with my setup for Shopify today! Yay!

Soma Active

Nov 07, 2025  on Shopify

Rhedd was great in helping with the synching of Mailchimp to Shopify

Lotus Imports Ltd

Nov 07, 2025  on Shopify

Rhedd really helped me when I had syncing concerns. They got straight to the point and worked quickly and efficiently. Was realy pleased with the help they provided

Tail Blazers Etobicoke

Nov 07, 2025  on Shopify

Cyrus from customer support is a gem! He helped me figure out the connection issue I was having and went above and beyond — even followed up by email after we got disconnected. 100% recommend downloading the app!

AMUVIA

Nov 06, 2025  on Shopify

Sono stata assistita da Rhedd ed è stato molto veloce a trovare una soluzione per il mio problema

Palestine Solidarity Campaign

Nov 06, 2025  on Shopify

The support team answered really quickly and Lori was very helpful. Thank you!

SKYTTEN DANMARK

Nov 06, 2025  on Shopify

Super support - I have been guided safely and thoroughly by Jean. I am very grateful - THANK YOU

ELEO Garten

Nov 05, 2025  on Shopify

Really nice and helpful customer support. Problem couldn't be solved but they tried to help all the way and forwarded issue to dev support team after all steps they could do were done.

TheSunPays

Nov 05, 2025  on Shopify

Rhedd was really helpful, thank you.

MyRoamate

Nov 04, 2025  on Shopify

Serenity Gallery

Nov 04, 2025  on Shopify

thank you mailchimp! jay ann was very helpful and prompt in answering my queries.

Jewelry Depot, Inc.

Oct 31, 2025  on Shopify

Lori's support was excellent!

Natural Tone Organic Skincare

Oct 31, 2025  on Shopify

Lori was very patient and helpful

sosoutils

Oct 31, 2025  on Shopify

great customer service with SEPH

The Homeware Outlet

Oct 31, 2025  on Shopify

Cyrus was very supportive

CamberGang

Oct 31, 2025  on Shopify

JAY ANN WAS THE BEST AT HELPING ME SOLVE MY ISSUES TODAY!

Violet And Stone Jewelry Co

Oct 30, 2025  on Shopify

Lori was great

umbrellas.com.au

Oct 30, 2025  on Shopify

My Mailchimp customer support Cyrus was very helpful and easy to chat to. He solved the questions I had and provided some valuable insights I hadn't considered. Very happy!

Verival

Oct 29, 2025  on Shopify

A great app and a lot of useful documentation helped us keep our mailing audiences alive across a major change in our e-commerce platform. As well, had a pleasant experience while working with Mailchimps online support (thx Rhedd for helping me resolve a synch problem).

Neighbour

Oct 29, 2025  on Shopify

Great app and great support. My agent Nadz was super helpful when I needed help setting things up correctly.

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