Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (911)

Overall rating

4.7

5

560
4

46
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Beartjes

Oct 20, 2025 on Shopify

Great helpt from Rhedd!

Topeca Coffee Roasters

Oct 17, 2025 on Shopify

Mailchimp has been a great tool for our store and a successful marketing channel. We recently experienced an issue with data synchronization, but Nadz provided prompt and helpful assistance.

OfficialWatches

Oct 17, 2025 on Shopify

James Candy / Fralinger's

Oct 17, 2025 on Shopify

Seph is amazing great help

FunPawsie

Oct 17, 2025 on Shopify

JAY ANN was really helpful

BinDesign

Oct 17, 2025 on Shopify

Sher helped me set up Mailchimp properly on my Shopify store — super helpful and easy to work with! Thank you

Wild Spider Designs

Oct 16, 2025 on Shopify

Rhedd was very helpful with my sync query, thank you Rhedd

HUANUO

Oct 16, 2025 on Shopify

The support Jay Ann is nice.She solved my issue so quickly.

Sage Cosmetic Coaching

Oct 15, 2025 on Shopify

Paul was my online support person... he was super helpful & walked me through the steps I needed to take patiently and effectively. He helped me troubleshoot an issue that I had spent days trying to fix on my own. I'm really grateful to have this type of service... I try to be as tech as possible but sometimes things are just outside my skill set. It's awesome to know that MailChimp have people like Paul to help us when we need! Thanks heaps :)

Divine Imports

Oct 15, 2025 on Shopify

Lovely, professional yet personal and answered my questions clearly.

Yantra Robotics

Oct 14, 2025 on Shopify

Rafael was really helpful and solved my problem immediately! I had an issue with Contact syncing and very happy with how Rafael handled the issue.

Well Traveled Wares PT

Oct 14, 2025 on Shopify

Seph in chat customer service is wonderful. patient, kind, just great customer service.

Tod Cutler

Oct 14, 2025 on Shopify

Support on this app was fantastic - Very quick to respond, helpful and polite. Thanks Rhedd for your help :-)

Drift Masters Grand Prix Sp. z o.o.

Oct 14, 2025 on Shopify

Support is really quick and helpful. Huge thank you to Cyrus for handling my ticket.

inneroneyoga

Oct 14, 2025 on Shopify

Mary and Paul have been really helpful trying to solve an integration issue. thank you

Loloma Living

Oct 13, 2025 on Shopify

I had some confusing connection issues, and I was helped by TROY through the chat service. He was so helpful and patient with me. We had to try a number of troubleshooting options, but we got there in the end and I am very grateful for his help. Thank you Troy!

LYTH Supplements

Oct 13, 2025 on Shopify

Seph was very kind and helpful to me, please reward her.

monsieur marcel gourmet market

Oct 13, 2025 on Shopify

Jay Ann was very helpful and quick with responses

Valor Athletics Shop

Oct 10, 2025 on Shopify

DAVID helped me with my issues and it was great! He was super clear with instructions and met me where I was and walked me through til the end. Great just David!

Eternal Snow Wear

Oct 10, 2025 on Shopify

Fast Service and everything went smoothly thanks to Lori.