Taranker.Com Logo
Mailchimp Email SMS Marketing logo

Customer reviews: Mailchimp Email SMS Marketing

Reviews (690)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Ellie Ellie

Jun 05, 2025  on Shopify

Dean was really helpful and took time to properly look into my issue. Saved me a lot of time and frustration! Great service.

Row Bear Wine

Jun 04, 2025  on Shopify

Dean has been amazing on the support team! Super fast response time and he's helped me solve some bugs and problems we were having with syncing issues.

GCSEN

Jun 04, 2025  on Shopify

Dean was not able to solve my problem, because it's probably not actually a Mailchimp thing after all, but he was persistent in trying, even after I accidentally disconnected the chat twice!

Annabelles Wigs UK

Jun 03, 2025  on Shopify

Troy - listened well and sorted my problem.

Duncan House Creative

Jun 02, 2025  on Shopify

Super helpful and very quick

Hidden Springs Candle Co

May 30, 2025  on Shopify

David helped me resolve my issue immediately.

https://dcjltd.com/

May 29, 2025  on Shopify

DEAN ROCKS

CardLab™

May 28, 2025  on Shopify

I had trouble with setting up Mailchimp to my store, but thanks to Lori everything went smoothly. Thanks !

agritura

May 28, 2025  on Shopify

Thanks, Lori. You've been a great help — thank you so much!

Lassoed Moon

May 27, 2025  on Shopify

I'd been using Mailchimp for years when I worked in email marketing for larger companies and when I started my own small business I knew I'd want to continue using it (over the many other programs I'd also used). I'm so glad the Shopify Mailchimp integration is back! I've found it easy to work with and it's great for email customization, automated drip campaigns, and lead gen forms on my website. I especially like the newer multi-step pop-up forms! Recently I had noticed a syncing error with my pop-up form and shopify sharing customer data, but I worked with Paul and Rafael in integrations and they got it fixed and kept me updated along the way. Very happy with their service! The only con I have is the pricing is a bit high for me as a small business and I wish the SMS credits rolled over month to month, but I still think it's well worth it and will continue to use it with my store.

Hand and tool

May 27, 2025  on Shopify

I had an issue with my Mailchimp account that I couldn’t figure out, and Dean solved it quickly and professionally. He was responsive, clear in his communication, and knew exactly what to do. I really appreciated his efficiency and support. Highly recommend him if you’re facing any Mailchimp-related problems!

Kisses Lifeology - Women’s Fashion Boutique in Walkerton, ON

May 23, 2025  on Shopify

This is a very useful integration to increase revenue and repeat sales through Shopify. The pre-built segments are great and intuitive to customize. Both Dean and David from the integration support were very helpful in assisting me in disconnecting an old account and getting the new one synced.

Sleep in Heavenly Peace

May 22, 2025  on Shopify

The support is unmatched - Rafael was incredibly helpful!

TechTee

May 21, 2025  on Shopify

Encaustic Tile Designs

May 21, 2025  on Shopify

Rafael was a great help with my issue today!

kuchentratsch

May 21, 2025  on Shopify

Troy was great:)

SIMSI

May 20, 2025  on Shopify

David was the best support of all.

CHARMED Medical Jewelry

May 20, 2025  on Shopify

RAFAEL got us up & running in no time! Thanks!

LavieLoo Store

May 20, 2025  on Shopify

Dean took time and check if my connection is in sync. Thank you for waiting for me to refresh and redo again.

LavieLoo Store

May 16, 2025  on Shopify

RAFAEL was great and helpful with my queries

Scroll to Top