Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating

4.5

5

280
4

29
3

6
2

5
1

27

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Ruby Watts

Apr 07, 2025 on Shopify

TIANA helped me sort a few issues we had - she was extremely helpful and efficient.

Two Hills Tea

Apr 04, 2025 on Shopify

LORI was awesome! Quick and helpful, resolved my issue completely. Thanks Lori!

Takara Sake

Apr 04, 2025 on Shopify

Crystal Healing and Energy

Apr 03, 2025 on Shopify

Paul was very helpful elevating my concerns about the current email and plan changes

Katie's Coast to Coast

Apr 02, 2025 on Shopify

RAFAEL helped me tremendously!!

Roo's Beach

Apr 02, 2025 on Shopify

troy was great. thanks

LAGO

Mar 28, 2025 on Shopify

Thank you for resolving all my doubts, I made quick progress with your support!! (:

Liberta

Mar 28, 2025 on Shopify

Clarisse very attentive to my problem. offered many options for solving the issue

Victoria Sterling

Mar 27, 2025 on Shopify

Dean was great and very helpful. I was very nervous about a problem with my account and he was calming and supportive and got my problem solved and followed up with an email for me to get future help on this issue just in case.

Freyja Garden

Mar 27, 2025 on Shopify

Troy was very helpful going above and above

OsloDeco

Mar 27, 2025 on Shopify

TROY helped me out - quick and smooth. Thanks!

calminds

Mar 26, 2025 on Shopify

Butter Goods

Mar 26, 2025 on Shopify

Paul is Helpful

Dynacor Gaming

Mar 26, 2025 on Shopify

Rafael was great! Reached out to me via email when our chat got cut off. Happy to be back with Mailchimp! :)

Quidi Vidi Brewery

Mar 26, 2025 on Shopify

Very good customer service. Dean was able to trouble shoot and find the issues. All was resolved in good time. Thanks again Dean! Chat soon.

Hamm Wein

Mar 25, 2025 on Shopify

Good support by TROY

The Ritz Salon and Spa

Mar 23, 2025 on Shopify

Karol was super helpful! Thank you!

PAJOTTEN

Mar 21, 2025 on Shopify

Troy was great

Fajas Colombianas Sale

Mar 21, 2025 on Shopify

Dean from Mailchimp support was very helpful. Great app for your business. Must have.

BELEGA ANZ

Mar 20, 2025 on Shopify

Would highly recommend Mailchimp with Shopify use. The team is always ready to help with any questions - Paul was especially helpful with my concerns thanks!