Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (942)

Overall rating

4.7

5

594
4

48
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

FriendsNYC

Nov 21, 2025 on Shopify

Great support very responsive. NADZ was very helpful resolving my tag syncing issue and answering various other questions about the integration between Shopify and Mailchimp.

Haggerty's Music Inc

Nov 20, 2025 on Shopify

Excellent app for our growing store, and exceptional customer service and support from Sher to help work through a sync issue we were encountering. Customer service is a lost art these days, and Sher went over and above to deliver for us.

S12 Butik

Nov 20, 2025 on Shopify

Thanks a lot for your help, Rafael (RAFF)! Problem was solved in no time :)

The Eternal Spirit

Nov 19, 2025 on Shopify

SHER was very prompt in solving my issue and noticed the problem immediately and I was able to fix effectively. Thank you!

Joline.shop

Nov 19, 2025 on Shopify

Geholpen door Juvy, veel geduld en alles netjes uitgezocht.

Archipelago Foods

Nov 19, 2025 on Shopify

I had an issue with mailchimp connection but it was resolved quickly with Rafael's help. He was very helpful and patient in guiding how to solve it step-by-step. Really appreciate it!

ITECHΛHEAD

Nov 19, 2025 on Shopify

Cyrus was excellent and very hopeful. Chapeau. Thanks a lot. Well done and keep it up.

Monarch MD Medical Aesthetics

Nov 18, 2025 on Shopify

David was great in terms of support

Natural Riches

Nov 17, 2025 on Shopify

Dean was super helpful! He helped me fix my Mailchimp issue and explained everything clearly. Really patient and friendly — made the whole process easy. Thanks, Dean!

Aurora Skincare

Nov 17, 2025 on Shopify

The customer support or especially "TROY" was great he helped me set up my account, with which I had a small problem literally small - sometimes you just don't see those things - and he helped me set it up. The app is great since ive had previous experiences with mailchimp but not directly with shopify - looking forward to it. Thank you Troy.

The Smelly Bakery

Nov 14, 2025 on Shopify

I had caused a little problem on my website and Dean rectified it for me. He was very helpful and patient. Thank you Dean

Shop FFL

Nov 13, 2025 on Shopify

Great help from David ! Fast replies and good assistance

Tracie's Boots and Buckles

Nov 13, 2025 on Shopify

Cyrus was very helpful when I needed support.

Rum Knuckles London

Nov 13, 2025 on Shopify

5 STARS FOR DAVID, VERY HELPFUL!

Shelbru

Nov 12, 2025 on Shopify

I got help from Mary when I had issues with tag syncing. Even though the issue was just due to a delay in syncing and resolved itself, she was very patient and walked me through the process all the way through. Great support!

Flute Center

Nov 12, 2025 on Shopify

Great customer service, Rhedd was super helpful.

West Fork Farmstead

Nov 12, 2025 on Shopify

SEPH was very helpful and helped me solve an ongoing problem I've been trying to figure out for awhile. Previous attempts to get help through chat and email did not work. Thank you so much to SEPH for doing a great job and solving my problem!

Lubiwood US

Nov 11, 2025 on Shopify

Seph was great in helping with all our troubles. app is great

Vinifera

Nov 10, 2025 on Shopify

ThreadsofLifeUK

Nov 10, 2025 on Shopify

Great support from Rhedd, thanks!