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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Seenda Official

Sep 17, 2025  on Shopify

TROY was very patient and solved my problem perfectly

ChiBoys LLC

Sep 17, 2025  on Shopify

CYRUS- was an amazing help today. I had so many questions about the pop feature and how to link with email and SMS to my website. CYRUS helped me with all my questions and took the time needed to make sure I left feeling much more knowledgeable about the app and how it works.

Loomip Joias

Sep 17, 2025  on Shopify

ótimo atendimento do suporte nome Dean

The 500 Body

Sep 17, 2025  on Shopify

Very good employee named Rhedd helped me out twice today via email and online chat box. Thanks Rhedd for your help.

Bloom Boom Flowers

Sep 16, 2025  on Shopify

Thanks LORI for your help!

SpaJuiceBar

Sep 15, 2025  on Shopify

Lori, helped me and she is great!

AZpepper.com

Sep 12, 2025  on Shopify

Paul was excellent Support. I appreciate his knowledge and patience with me.

Ruthie Belle

Sep 12, 2025  on Shopify

I recommend the app and special thanks to Troy, who helped me achieve my goals in minutes :)

I'll Have What She's Wearing Boutique

Sep 11, 2025  on Shopify

Rhedd was very helpful.

Angel After Dark

Sep 11, 2025  on Shopify

TROY

Atlas Wines

Sep 11, 2025  on Shopify

paul was very helpful with my shopify integration problem

RESIN ROCK

Sep 10, 2025  on Shopify

I had an issue with automation tags in Mailchimp, and Troy from the support team was incredibly helpful. He quickly identified the problem and guided me through the solution with clear instructions. Thanks to his support, everything is working perfectly now. Excellent service and a very professional experience!

Adornedbeadz.co

Sep 10, 2025  on Shopify

Rafael was great. My brain hurts lol

Spelled

Sep 05, 2025  on Shopify

Seph was so helpful to deal with!

Clementine Ft Mitchell

Sep 04, 2025  on Shopify

Worked with Dean on several issues that we needed clarification and training on. Dean was very helpful and extremely patient as we worked through the issues. Thanks Dean! I hope if I need help again I am fortunate to get Dean again as my tech!!

Mountain Red

Sep 03, 2025  on Shopify

All good

Lumysi LLC

Sep 03, 2025  on Shopify

Aaron help me a lot with the connection problem I had. He was really helpful and patience.

Fushya Online

Sep 03, 2025  on Shopify

Hızlı destek ve çözüm için Rhedd'e teşekkür ederim

Ishyati Beauty

Sep 02, 2025  on Shopify

Very fast and efficient help from Rhedd, I recommend the app

TerracottaDistribution

Aug 29, 2025  on Shopify

Rhedd responded in quick time and advised on the solution to fix our problem (mapping shopify customer COUNTRY field to mailchimps audience COUNTRY field). and with a lovely manner as well. kudos.

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