Taranker.Com Logo
Mailchimp Email SMS Marketing logo

Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Vavrek Atelier

Oct 01, 2025  on Shopify

David did amzaing work helping me. Love it !

Manakai Swimwear

Oct 01, 2025  on Shopify

Great customer service. Lori was amazing.

Ressalva Project

Oct 01, 2025  on Shopify

Gostaria de agradecer a disposição e desempenho do SEPH, bastante prestativo e paciente.

NutriGano.com

Oct 01, 2025  on Shopify

Dean was patient and resolved all my questions and issues. Great customer service.

Dirty Devices

Sep 30, 2025  on Shopify

Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.

Ahascragh Distillery

Sep 30, 2025  on Shopify

Cyrus and Troy were very helpful. Cyrus even followed up with an email when our chat was suddenly disconnected to ensure that I had managed to fix the issue he had been helping me with. Great customer service!

Anima Sportiva

Sep 30, 2025  on Shopify

Rhedd from tech support was very helpful!

Fabrica X

Sep 29, 2025  on Shopify

Rhedd is helpful and respond quickly to my questions.

Stepping Stone Brewing Co.

Sep 26, 2025  on Shopify

I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out. It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!

Beedlebug Socks

Sep 26, 2025  on Shopify

Super easy!

Hauser & Wirth Shop

Sep 26, 2025  on Shopify

Lori was super helpful and attentive!

RIHOAS

Sep 26, 2025  on Shopify

the best customer service i met ever

Magic Chocolate

Sep 24, 2025  on Shopify

helpful! diagnosed the issue immediately and helped me move ahead. thank you! jay ann was great.

Coco Kendyll Beauty Brand

Sep 24, 2025  on Shopify

Lori was quick to respond and resolve my issue. Service was fast and thorough.

Denver Tea Room Online Tea Shop

Sep 22, 2025  on Shopify

Rafael answered my question right away. He was very fast and efficient, and friendly.

Ikigai Fiber

Sep 22, 2025  on Shopify

とうほくやさい便

Sep 22, 2025  on Shopify

Easy Music Center

Sep 19, 2025  on Shopify

Cyrus is really helpful! thanks!

shopblupepper

Sep 19, 2025  on Shopify

RAFAEL was amazing help!

Modern Artifact

Sep 18, 2025  on Shopify

Lori was a tremendous help!

Scroll to Top