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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Cubimas

Apr 25, 2025  on Shopify

LUNADHYA

Apr 24, 2025  on Shopify

Merci à toute l’équipe Mailchimp je découvre cet outil très intuitif et puissant. Un merci tout particulier à Rafael pour son accompagnement disponible et bienveillant !

Millefiori Milano

Apr 23, 2025  on Shopify

Great experience with customer care: Lori was responsive and helpful so I have easily fixed my issue.

Arena Menswear

Apr 22, 2025  on Shopify

Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)

Nepenthe Gallery

Apr 17, 2025  on Shopify

Made syncing MailChimp to Shopify easy and Mortimer from support was a big help.

Speed Tec

Apr 17, 2025  on Shopify

Lori and Rafael helped me with really stellar customer service getting my set up and sign up done! wish all online customer service agents were like this lol. easy quick straight forward answers! The problem seemed like a REAL hassle too, we got disconnected a bunch of times but every single time i got right back reconnected with Lori who was able to help me through the entire thing! Like i mentioned the issue i was having seemed particularly tricky also but with the screen shots and guidance provided Lori has COMPLETLY resolved my issue im excited to get to using mail chimp

claytonramstead

Apr 15, 2025  on Shopify

Super Good Stuff

Apr 15, 2025  on Shopify

Lori was great & helped me with all the issues I was coming across.

AveHandmade

Apr 15, 2025  on Shopify

Aun no la uso la verdad, pero me gustaria destacar el servicio al cliente. Me ayudaron en todas mis dudas para integrar mi correo.

From The Women's Tees

Apr 15, 2025  on Shopify

David took time to research an integration question and recommend how to implement the process.

Grandstand Merchandise

Apr 14, 2025  on Shopify

Easy and quick experience, Troy helped me doing that today.

TARGETEER

Apr 11, 2025  on Shopify

Paul is Helpful when the issue occurred

Pet Valley

Apr 09, 2025  on Shopify

RAFAEL IS THE BEST SUPPORT <3

Evermore Pet Food

Apr 09, 2025  on Shopify

This review is specifically for Lori who was SO helpful with a very frustrating issue I had with an automation. Thank you again Lori!!

Belhamel

Apr 09, 2025  on Shopify

Give David a raise. He helped me out in less than a few minutes.

ALKEMI store

Apr 09, 2025  on Shopify

We're currently working on the integration. We reached out, and Dean was incredibly helpful. We're hopeful that we'll resolve the issue soon and be able to enjoy the app.

Mindwork Games

Apr 09, 2025  on Shopify

Troy was very helpfull resolving an issue we were having

BabyLuck Retail

Apr 08, 2025  on Shopify

LORI was fast and effective! thank you for your help:)

Gerda Steiner Designs, LLC

Apr 07, 2025  on Shopify

straight to the point

Space of Time Studio

Apr 07, 2025  on Shopify

Karol was SOOOOO nice and helpful

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