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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Tod Cutler

Oct 14, 2025  on Shopify

Support on this app was fantastic - Very quick to respond, helpful and polite. Thanks Rhedd for your help :-)

Drift Masters Grand Prix Sp. z o.o.

Oct 14, 2025  on Shopify

Support is really quick and helpful. Huge thank you to Cyrus for handling my ticket.

inneroneyoga

Oct 14, 2025  on Shopify

Mary and Paul have been really helpful trying to solve an integration issue. thank you

Loloma Living

Oct 13, 2025  on Shopify

I had some confusing connection issues, and I was helped by TROY through the chat service. He was so helpful and patient with me. We had to try a number of troubleshooting options, but we got there in the end and I am very grateful for his help. Thank you Troy!

LYTH Supplements

Oct 13, 2025  on Shopify

Seph was very kind and helpful to me, please reward her.

monsieur marcel gourmet market

Oct 13, 2025  on Shopify

Jay Ann was very helpful and quick with responses

Valor Athletics Shop

Oct 10, 2025  on Shopify

DAVID helped me with my issues and it was great! He was super clear with instructions and met me where I was and walked me through til the end. Great just David!

Eternal Snow Wear

Oct 10, 2025  on Shopify

Fast Service and everything went smoothly thanks to Lori.

Tassie Bird and Poultry Supplies

Oct 09, 2025  on Shopify

I have used Mailchimp for years, needing some help today with new integrations and Paul was super helpful - Thank you!

The Medford Page

Oct 09, 2025  on Shopify

Cyrus was able to help me multiple time, reconnecting with our chat even when I was disconnected. The issue was actually caused by me when setting up my account, but no worries, Mailchimp integration helped me from start to finish, honestly flawless customer service, super knowledgeable and patient.

Beside The Wave

Oct 09, 2025  on Shopify

Great support with Cyrus

LYTH Supplements

Oct 08, 2025  on Shopify

Nadz was very kind and helpful to me, please reward him.

technical problems

Oct 08, 2025  on Shopify

Nadz was so helpful! Thank you so much for being so prompt.

Pennywise Mystic

Oct 07, 2025  on Shopify

Sher was very quick to solve my issue for me and help me fix it!

reyou-coaching

Oct 06, 2025  on Shopify

Rafael is the best man in support!

Matrix Warehouse SA

Oct 06, 2025  on Shopify

Rhedd in customer support was a great help

Colors And Happiness

Oct 06, 2025  on Shopify

Great! I had a problem with a pop up form. Rhedd helped me out in minutes, thanks!

Waseda Farms

Oct 03, 2025  on Shopify

Technical difficulties getting my Shopify and Mailchimp re-integrated, but Lori, had great customer service and was a huge help in getting the problem solved.

Yorkshire Flower Essences

Oct 02, 2025  on Shopify

Have had a really helpful and instructive on line chat with Seph about how to take forward my use of Mailchimp. It has been lying dormant for too long and I have been guided to how to archive what is not needed, so that I should remain within the Free Legacy system. Seph will also send me the copy of our chat, to guide me as I make the changes and archive parts of my list. A very positive exchange. Thank you, Mailchimp. Thank you, Seph.

With Love Skincare

Oct 02, 2025  on Shopify

Troy was very helpful. He took the time to try and resolve my issue and was very patient. Responds quickly and was experienced in trouble shooting.

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