Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (660)

Overall rating

5

95
4

16
3

5
2

5
1

17

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

avg.store

Oct 31, 2024 on Shopify

FM Media Print

Sep 18, 2024 on Shopify

Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.

Fashionhomeo

Sep 13, 2024 on Shopify

Great app fir email automation

ASIE GOURMANDE

Sep 10, 2024 on Shopify

Sabor do Mar

Sep 01, 2024 on Shopify

Facil de usar e muito pratica

Sensa Vogue

Jul 08, 2024 on Shopify

perfect!!!!!

Vert cartouche

Jul 02, 2024 on Shopify

My Store

Jun 28, 2024 on Shopify

Top service..

Arduna

Apr 08, 2024 on Shopify

KingsWear

Apr 01, 2024 on Shopify

tissuerecovery

Jan 20, 2024 on Shopify

The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.

Knox Mountain Pottery Works LLC

Jan 18, 2024 on Shopify

I'm getting started slowly but find it easy to navigate. I recognize the possibilities are endless. I look forward to growing and improving my business with Mailchimp. Thank you!

irwinfitness

Jan 12, 2024 on Shopify

Extremely expensive for what you are getting. Very limited amount of contact/emails able to send on basic plans. Would not recommend.

BTEE Cosmetics

Nov 22, 2023 on Shopify

Creating templates can be difficult. This one template I created doesn’t allow me to put the name of the product underneath the picture and the picture placement is off

GREAT DOG CO.

Nov 17, 2023 on Shopify

Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.