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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Harris & James

May 09, 2025  on Shopify

quick and good support provided by CLARISSE today.

Jean Haley Dye + Design

May 08, 2025  on Shopify

I've been using this app for years to connect to my MailChimp account and it works great. I ran into a glitch when I created a new audience in MailChimp and couldn't get The connection changed to the new audience. Which meant I couldn't use a Shopify purchase as a trigger in a new automation. Long story short, Dean at customer support was super helpful when I reached out using the chat option. I even disconnected a couple times by accidentally closing the wrong window. Each time I signed back into a new chat, Dean would find me and continue where we left off. Stellar support! Highly recommend this app if you want to connect your store to MailChimp.

Klaasje B.V.

May 08, 2025  on Shopify

nice

Project Dyad

May 08, 2025  on Shopify

Quick and professional help! Much appreciated!

AVANTI HAWAII

May 08, 2025  on Shopify

Paul was very helpful through this experience.

Emerson and Friends

May 08, 2025  on Shopify

Great Customer Service!

Del Sol/Off Fourth

May 07, 2025  on Shopify

As far as assistance through the chat in Mailchimp, Dean was great. I did get lost for a minute in my many windows but was able to chat back up with Dean. They were able to sort out my question and assure me that I was well on my way.

Pet Munchies Limited

May 07, 2025  on Shopify

I was struggling to integrate the app as we had two Mailchimp accounts competing to link to the same Shopify store. Lori was great and showed me how to disconnect one and set it all up correctly. Also loving the new in-depth interface!

TAO LUCE

May 07, 2025  on Shopify

Planet Imports

May 06, 2025  on Shopify

Helped with my problem quickly and efficiently.

BRDBX

May 06, 2025  on Shopify

very helpful and great service

Aroma Bay

May 06, 2025  on Shopify

great support!! quick response and very helpful. Online chat made a lot of difference.

TEN ZERO THREE

May 06, 2025  on Shopify

Paul was very helpful in resolving my concerns. He provided great customer service and answered all my questions!

A/C Solutions

May 02, 2025  on Shopify

Paul is cool af

PilatesHoney

May 02, 2025  on Shopify

Campfire Tales

Apr 30, 2025  on Shopify

I had a what was a simple error on my part adressed by the support. And the support team was very helpful

Hope Essentials

Apr 30, 2025  on Shopify

Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough! Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!

Adela Flora Shop

Apr 29, 2025  on Shopify

David was very helpful... Thanks for everything

TEN ZERO THREE

Apr 28, 2025  on Shopify

I haven't used much of the app so far but I did encounter an outside issue and requested their help. Dean provided excellent customer service and answered all of my questions professionally and expeditiously.

Living Books Press

Apr 28, 2025  on Shopify

Very helpful. Solved my problem.

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