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Customer reviews: Mailchimp Email SMS Marketing

Reviews (690)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Kuʻu ʻAnoʻi

Jul 07, 2025  on Shopify

David was very helpful and quick to respond. He answered my question.

Nara Elixir

Jul 04, 2025  on Shopify

Thanks for TROY for his excellent support

Fitting in Knitting

Jul 03, 2025  on Shopify

There very helpful on the chat - thank you!

Salimbeni Profumi

Jul 01, 2025  on Shopify

Onyedikachi Micheal

Jul 01, 2025  on Shopify

Paul was really helpful reliant friendly approachable and stress free I really enjoyed my experience with him

grounds-shop JP

Jun 30, 2025  on Shopify

TROYさんの対応は素晴らしい!日本語に翻訳して対応してくれました!ありがとうございます:)

FRESHMEN.MMXI

Jun 30, 2025  on Shopify

Dean was great in assisting me with connecting the Mailchimp service to Shopify. I was having an issue activating my account, but Dean walked me through the process and helped me out big time. Thanks Dean!

Longevity Healthcare

Jun 30, 2025  on Shopify

Set up Mailchimp today and worked with Trexie through the process! Very helpful and user friendly!

MeganElise & Co.

Jun 28, 2025  on Shopify

thecareerwhisperer

Jun 27, 2025  on Shopify

Amazing customer service Great product

Watermeadow Lane Jewellery

Jun 27, 2025  on Shopify

Troy was very helpful and informative, thank you.

EMKE

Jun 27, 2025  on Shopify

I lost my six digit verification code and their staff quickly contacted me and released me to resolve the issue.

Excision

Jun 26, 2025  on Shopify

david was very helpful and actually listened to my issue

Potato's Playhouse

Jun 26, 2025  on Shopify

Very good customer support, thanks DEAN

Beauty Emporium

Jun 25, 2025  on Shopify

Trexie is Helpful!

Kaune Wines

Jun 25, 2025  on Shopify

David was very kind and helpful at all time. Thank you so much.

Fitness Finders

Jun 24, 2025  on Shopify

Rafael was fantastic (very kind and patient). He answered my questions thoroughly and helped me know what steps to next take.

Agapé Artisan Jewelry

Jun 23, 2025  on Shopify

Jay Ann was a huge help, quickly able to figure out my questions regarding email integration and pop up for my website. Thank you!

Coconut Candle Company

Jun 23, 2025  on Shopify

Trexie was very Helpful in getting my popup forms working correctly

Shimmy Gelato

Jun 23, 2025  on Shopify

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