Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (840)

Overall rating

4.6

5

488
4

43
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

HarrietsImagination

Jan 14, 2025 on Shopify

I love Mailchimp, never had any issues for a beginner like me so easy to use!

Sonny Bear IE

Jan 14, 2025 on Shopify

very helpful

The Hit Club

Jan 14, 2025 on Shopify

Excelente la atención de Clarisse.

NEW ZEALAND BED COMPANY

Jan 13, 2025 on Shopify

Thank you PAUL for your help.

ZKoriginal

Jan 13, 2025 on Shopify

Dean was incredibly helpful in resolving the issue I encountered with the pop-up window at my store www.ZKoriginal.com. Thank you so much!

JENNIFER'S CLOSET LLC

Jan 13, 2025 on Shopify

Lori was help full

Modestly Vogue

Jan 11, 2025 on Shopify

Karol was helpful

Jewelful Gestures

Jan 09, 2025 on Shopify

I had chat with David, he was very helpful and understanding to solve my issue. Easy to chat with David. Thanks.

KBGlow

Jan 09, 2025 on Shopify

Dean me ayudó a entender que no debíabuscar módulos o bloques para agregar formulario de registro de Mailchimp en Shopify porque no hay, hay que generarlos en Mailchimp y el fijo del pie hay que copiar código y agregarlo en shopify a mano. Gracias!

SuccesPlanner DE

Jan 09, 2025 on Shopify

Works fine. The dashboarding of Mailchimp is more clear then Shopify to me :-)

The wardrobe

Jan 08, 2025 on Shopify

MAYTHEYKNOW

Jan 07, 2025 on Shopify

David was helpful and extremely prompt!

Lama Retail

Jan 07, 2025 on Shopify

easy to use and integrate.

Never Waver

Jan 06, 2025 on Shopify

I WAS GET SO FRUSTRATED WITH THE APP UNTIL I TALK TO CLARISSE! THANK YOU CLARISSE

Investments Illustrated

Jan 06, 2025 on Shopify

Rafael was great in helping me resolve our syncing issue!

WAVE Training & Consulting LLC

Jan 05, 2025 on Shopify

Rafael was amazing, patient and gave me just the right amount push so I could resolve the issue and learn while doing so

ChurchGear

Jan 05, 2025 on Shopify

Dean was very knowledgeable and answered all my questions with the information I needed to accomplish my goals.

Arlo's Little Wardrobe

Jan 05, 2025 on Shopify

David was super helpful. He managed to sort me out within the space of 10 minutes probably less than that’s so thank you.

SHAKA

Dec 27, 2024 on Shopify

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

Miniaday Designs, LLC.

Dec 17, 2024 on Shopify

DEAN was fantastic. Very patient, thorough and resolved my issue quickly and kindly!