Reviews: Mailchimp Email SMS Marketing

Name: Mailchimp Email SMS Marketing
Brand: Shopify
SKU: shopify-mailchimp-app-by-shopify
Rating: 4.7 (911 reviews)

Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (911)

Overall rating

4.7

5

559
4

46
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Kabra Barcelona

Dec 30, 2025 on Shopify

Dean, un excelente profesional!

Elite SHF

Dec 29, 2025 on Shopify

David from Mailchimp Support was quick, clear, and genuinely helpful. He understood the issue immediately, explained the solution in simple terms, and ensured everything was working properly before closing the case. Great support experience overall.

taller luminoso

Dec 23, 2025 on Shopify

Muy buena aplicación, especialmente David del chat de soporte.

Astral Hoops

Dec 23, 2025 on Shopify

Mary was very helpful

Vella

Dec 23, 2025 on Shopify

Customer support is the best

Saoko

Dec 22, 2025 on Shopify

Muito bom o suporte deles, David é um cara incrivel

M. Fine Lumber

Dec 19, 2025 on Shopify

Lori was helpful, patient, and kind. I really appreciated the time she took to try to help me.

St. Augustine Bath & Candle

Dec 19, 2025 on Shopify

Marz was incredibly helpful and professional. He quickly understood what I needed and solved my issues efficiently. Communication was clear, the process was smooth, and the results were exactly what I was looking for!

Heka Herbal New

Dec 18, 2025 on Shopify

Sher was amazing! She was quick, knowledgeable, and made everything easy to understand. She solved my Shopify app issue smoothly and was a pleasure to work with. Highly recommend her support!

Vanhunks USA

Dec 18, 2025 on Shopify

GREAT CUSTOMER SERVICE

Earl of East

Dec 18, 2025 on Shopify

Rhedd took a lot of time to help me with my technical syncing issue and provided helpful questions and screenshots and ultimately resolved my issue. Five stars!

Roadmap To E-commerce

Dec 18, 2025 on Shopify

Troy was super helpful and attentive. :D

Two Gems Boutique

Dec 17, 2025 on Shopify

David was really helpful in guiding me through my confusion. It is really nice to work with someone very patient.

Sproet & Sprout

Dec 17, 2025 on Shopify

Bedankt Troy!

MicroWorldOnline

Dec 17, 2025 on Shopify

Been using Mailchimp for years and just integrated it with a new store. Had a few hiccups getting the popup form to display, but Troy from app integration support was an absolute legend and got everything fixed and working faster than I wake up in the morning. Top-notch support.

Nexum Peptides

Dec 16, 2025 on Shopify

Easy to use, and Jean is super supportive and helps me get the issue done.

Midnite Ink Plus

Dec 15, 2025 on Shopify

This app was very easy to navigate, and the customer service is engaging and attentive.

GRAY MATTERS

Dec 15, 2025 on Shopify

PAUL provided great service , very patient and helpful

Charmaine Pauls

Dec 15, 2025 on Shopify

David was very helpful and prompt to answer my questions. Great service!

Morgan Marine Chandlery

Dec 15, 2025 on Shopify

Marz was a fantastic help while I tried to figure out tags, GDPR, and importing new audience records from Shopify to Mailchimp. Excellent service, thank you very much!