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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Potato's Playhouse

Jun 26, 2025  on Shopify

Very good customer support, thanks DEAN

Beauty Emporium

Jun 25, 2025  on Shopify

Trexie is Helpful!

Kaune Wines

Jun 25, 2025  on Shopify

David was very kind and helpful at all time. Thank you so much.

Fitness Finders

Jun 24, 2025  on Shopify

Rafael was fantastic (very kind and patient). He answered my questions thoroughly and helped me know what steps to next take.

Agapé Artisan Jewelry

Jun 23, 2025  on Shopify

Jay Ann was a huge help, quickly able to figure out my questions regarding email integration and pop up for my website. Thank you!

Coconut Candle Company

Jun 23, 2025  on Shopify

Trexie was very Helpful in getting my popup forms working correctly

La purifiée

Jun 20, 2025  on Shopify

un grand merci à Lori

Monument Grills

Jun 19, 2025  on Shopify

Jacob's ReGENEration

Jun 18, 2025  on Shopify

Paul did a wonderful job!

My Store

Jun 17, 2025  on Shopify

paul is helpful

DripHeavenBg

Jun 17, 2025  on Shopify

David was absolutely amazing! He helped me with all my problems quickly and efficiently, and was incredibly kind and patient throughout the entire process. His support made a big difference, and I really appreciate the way he went above and beyond. Highly recommended!

ROWA STORE

Jun 16, 2025  on Shopify

Great! Ran in to some issues but Dean from customer service helped me out!

Wet Nose

Jun 13, 2025  on Shopify

We've been a Mailchimp and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to David. He was kind, patient & responsive and was finally able to resolve the issue for us. David gets 5 stars.

100yrs

Jun 12, 2025  on Shopify

Have loved working with Mailchimp since installing it and their support team are always happy to help (particularly Dean who helped with my latest query).

Move Materials

Jun 12, 2025  on Shopify

Rafael was friendly and helpful

STIGOR

Jun 11, 2025  on Shopify

Ayushakti USA

Jun 11, 2025  on Shopify

Informative, Much better than the last guy, I had interacted.

renlisu

Jun 11, 2025  on Shopify

Rafael was very polite. Even he did not have the answers I need he try to help me.

MamaOwl

Jun 11, 2025  on Shopify

Lori was very helpful and is taking my concern further to the app developers to see if they can resolve my issue as it was not possible to resolve it all in the online chat.

VSM Sports Card Outlet

Jun 09, 2025  on Shopify

David - has been super helpful in getting our concern resolved and our business utilize Mailchimp SMS Marketing

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