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Customer reviews: Mailchimp Email SMS Marketing

Reviews (744)

Overall rating
4.3

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

LAGO

Mar 28, 2025  on Shopify

Thank you for resolving all my doubts, I made quick progress with your support!! (:

Liberta

Mar 28, 2025  on Shopify

Clarisse very attentive to my problem. offered many options for solving the issue

Victoria Sterling

Mar 27, 2025  on Shopify

Dean was great and very helpful. I was very nervous about a problem with my account and he was calming and supportive and got my problem solved and followed up with an email for me to get future help on this issue just in case.

Freyja Garden

Mar 27, 2025  on Shopify

Troy was very helpful going above and above

OsloDeco

Mar 27, 2025  on Shopify

TROY helped me out - quick and smooth. Thanks!

calminds

Mar 26, 2025  on Shopify

Butter Goods

Mar 26, 2025  on Shopify

Paul is Helpful

Dynacor Gaming

Mar 26, 2025  on Shopify

Rafael was great! Reached out to me via email when our chat got cut off. Happy to be back with Mailchimp! :)

Quidi Vidi Brewery

Mar 26, 2025  on Shopify

Very good customer service. Dean was able to trouble shoot and find the issues. All was resolved in good time. Thanks again Dean! Chat soon.

Hamm Wein

Mar 25, 2025  on Shopify

Good support by TROY

The Ritz Salon and Spa

Mar 23, 2025  on Shopify

Karol was super helpful! Thank you!

PAJOTTEN

Mar 21, 2025  on Shopify

Troy was great

Fajas Colombianas Sale

Mar 21, 2025  on Shopify

Dean from Mailchimp support was very helpful. Great app for your business. Must have.

BELEGA ANZ

Mar 20, 2025  on Shopify

Would highly recommend Mailchimp with Shopify use. The team is always ready to help with any questions - Paul was especially helpful with my concerns thanks!

Pickleball Travel®

Mar 20, 2025  on Shopify

Karol is helpful

Sweet Balsam Fragrance Co.

Mar 20, 2025  on Shopify

I am having trouble connecting this app to Shopify, but the customer service agent, Tiana, has been wonderful in helping me figure things out! Having great customer service makes all the difference in difficult technical situations, so thank you!

LAGO

Mar 19, 2025  on Shopify

Thank you for resolving all my doubts, I made quick progress with your support!!

SING THE NORTH

Mar 17, 2025  on Shopify

Dean really helped me today. He solved my problem right away and was polite and courteous. Great support! Thank you Dean!

Royal Ontario Museum

Mar 17, 2025  on Shopify

Tiana was incredibly helpful in resolving my issue. She efficiently brought in the right team members to find a solution and handled everything smoothly. Much appreciated!

Izaskun Zabala

Mar 17, 2025  on Shopify

I finally can chat with customer service on a free plan regarding my mailchimp app for Shopify! It was about time you guys @ Mailchimp! I got LORI and she was very knowledgeable and super friendly. YAYYYYYY!!

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