Mailchimp Email SMS Marketing logo

Customer reviews: Mailchimp Email SMS Marketing

Reviews (660)

Overall rating
4

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

WayneWilsonArt

Feb 06, 2025  on Shopify

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

Islamicmentors

Feb 06, 2025  on Shopify

Great App. Works all fine. Customer support is also great, special thanks to Lori!

Lowney's Landscaping Center, Inc.

Feb 05, 2025  on Shopify

very good so far and excellent customer service from Dean I hope you get him when you ask for help.

LT Michael P. Murphy Navy SEAL Museum

Feb 05, 2025  on Shopify

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

My Choupi Chouz

Feb 05, 2025  on Shopify

Merci à David qui a été très réactif et qui a répondu à plusieurs de mes interrogations suite à l'intégration Mailchimp via Shopify (cela fait plus de 2 ans que je l'utilise mais il y avait certains points que je ne comprenais pas). N'hésitez pas à les contacter pour toute question.

Flying Tumbler

Feb 05, 2025  on Shopify

TROY was, once again very helpful with support

The Arts & Crafts Press

Feb 04, 2025  on Shopify

Paul was great, very helpful and patient! Thanks!

Transcend Coffee & Roastery

Feb 03, 2025  on Shopify

Mosaic Multicultural Foundation

Feb 03, 2025  on Shopify

SEITA US

Jan 29, 2025  on Shopify

Clarisse was a big help. Have not had any problems with this integration yet whatsoever.

Dale Books

Jan 29, 2025  on Shopify

Dean addressed all my concerns, Thanks!

CheapLubes.com

Jan 29, 2025  on Shopify

Clarisse was invaluable in assisting me with a few issues. Very nice and prompt.

The Gratitude List®

Jan 28, 2025  on Shopify

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm really happy with the support Rafael provided me. THANK YOU!

all3sports

Jan 26, 2025  on Shopify

I got an answer quickly and it actually solved the problem!

TileStyle

Jan 26, 2025  on Shopify

Very helpful support (Lori) was able to guide through the process of setting up a form through mailchimp on Shopify

coffeetime.si

Jan 26, 2025  on Shopify

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly. What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference. Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!

Gingerbread House Toys

Jan 22, 2025  on Shopify

DEAN was awesome, patient, and super helpful! Made life so much easier.

Ray's Wine and Spirits

Jan 22, 2025  on Shopify

Good. Had conversation with TROY. He was a nice guy.

Purple Life

Jan 22, 2025  on Shopify

I had a great experience working with Clarisse. She was incredibly helpful in setting up newsletter notifications for my Shopify store. Clarisse was knowledgeable, patient and guided me through the process seamlessly. Her support made the set up easy and efficient. I truly appreciate her professionalism and would highly recommend her assistant to others!

mrs pete's shed

Jan 21, 2025  on Shopify

Scroll to Top