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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

The Eternal Spirit

Nov 19, 2025  on Shopify

SHER was very prompt in solving my issue and noticed the problem immediately and I was able to fix effectively. Thank you!

Joline.shop

Nov 19, 2025  on Shopify

Geholpen door Juvy, veel geduld en alles netjes uitgezocht.

Archipelago Foods

Nov 19, 2025  on Shopify

I had an issue with mailchimp connection but it was resolved quickly with Rafael's help. He was very helpful and patient in guiding how to solve it step-by-step. Really appreciate it!

ITECHΛHEAD

Nov 19, 2025  on Shopify

Cyrus was excellent and very hopeful. Chapeau. Thanks a lot. Well done and keep it up.

Monarch MD Medical Aesthetics

Nov 18, 2025  on Shopify

David was great in terms of support

Natural Riches

Nov 17, 2025  on Shopify

Dean was super helpful! He helped me fix my Mailchimp issue and explained everything clearly. Really patient and friendly — made the whole process easy. Thanks, Dean!

Aurora Skincare

Nov 17, 2025  on Shopify

The customer support or especially "TROY" was great he helped me set up my account, with which I had a small problem literally small - sometimes you just don't see those things - and he helped me set it up. The app is great since ive had previous experiences with mailchimp but not directly with shopify - looking forward to it. Thank you Troy.

The Smelly Bakery

Nov 14, 2025  on Shopify

I had caused a little problem on my website and Dean rectified it for me. He was very helpful and patient. Thank you Dean

Tracie's Boots and Buckles

Nov 13, 2025  on Shopify

Cyrus was very helpful when I needed support.

Rum Knuckles London

Nov 13, 2025  on Shopify

5 STARS FOR DAVID, VERY HELPFUL!

Shelbru

Nov 12, 2025  on Shopify

I got help from Mary when I had issues with tag syncing. Even though the issue was just due to a delay in syncing and resolved itself, she was very patient and walked me through the process all the way through. Great support!

Flute Center

Nov 12, 2025  on Shopify

Great customer service, Rhedd was super helpful.

West Fork Farmstead

Nov 12, 2025  on Shopify

SEPH was very helpful and helped me solve an ongoing problem I've been trying to figure out for awhile. Previous attempts to get help through chat and email did not work. Thank you so much to SEPH for doing a great job and solving my problem!

Vinifera

Nov 10, 2025  on Shopify

ThreadsofLifeUK

Nov 10, 2025  on Shopify

Great support from Rhedd, thanks!

Just Like Jane™

Nov 10, 2025  on Shopify

Nadz was a big help with my setup for Shopify today! Yay!

Lotus Imports Ltd

Nov 07, 2025  on Shopify

Rhedd really helped me when I had syncing concerns. They got straight to the point and worked quickly and efficiently. Was realy pleased with the help they provided

Tail Blazers Etobicoke

Nov 07, 2025  on Shopify

Cyrus from customer support is a gem! He helped me figure out the connection issue I was having and went above and beyond — even followed up by email after we got disconnected. 100% recommend downloading the app!

AMUVIA

Nov 06, 2025  on Shopify

Sono stata assistita da Rhedd ed è stato molto veloce a trovare una soluzione per il mio problema

Palestine Solidarity Campaign

Nov 06, 2025  on Shopify

The support team answered really quickly and Lori was very helpful. Thank you!

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