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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (942)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Beautiful Thing

Jan 22, 2026  on Shopify

Had a login issue when setting up. Sher helped me, made it a quick fix.

Unique Snacks

Jan 22, 2026  on Shopify

The support team is fantastic! Jean was very helpful and knowledgeable on all questions and scenarios presented.

Martha Mitchell Design

Jan 22, 2026  on Shopify

I have just had a brilliant 'live chat' with someone called DEAN, he went above and beyond to help me solve my problem with my pop up contact form not loading. Very much recommend!

OSB Vintage

Jan 21, 2026  on Shopify

Me ha atendido David, muy amable y paciente para solucionar todas mis dudas y problemas con la integración de la aplicación

n+1 Shop

Jan 20, 2026  on Shopify

Juvy was awesome, super thorough, helped me patiently and with all appropriate details.

LolliClub

Jan 20, 2026  on Shopify

David! help with clear information and directions for my issues. had no problem understanding and move forward to solve my problems. Thank you!!!

Maine Beach

Jan 19, 2026  on Shopify

Nadz was great when I had a syncing issue - we resolved it together with ease. Very Friendly and she gave great directions when needed. thanks

Beneath Sheep's Clothing

Jan 17, 2026  on Shopify

Jean was so helpful with customer support - I really appreciate it!

Twindis

Jan 16, 2026  on Shopify

Seph helped me out really well regarding attempting to add a sign up form to my website

Strong Boy Clothing

Jan 15, 2026  on Shopify

very helpful and supportive

LaBelle Day Spa & Salon

Jan 15, 2026  on Shopify

Lori gave me great customer service!

MUOI

Jan 14, 2026  on Shopify

I’m new to Mailchimp, and Lori was a tremendous help via chat. I accidentally disconnected a few times by clicking elsewhere, but each time I was able to reconnect with her. She patiently walked me through my challenges and addressed my pain points in a way that was easy to understand. I’m not very tech-savvy and tend to get overwhelmed, but Lori was incredibly patient, supportive, and reassuring throughout the process. Excellent customer service!

Top Dog Food & Supply

Jan 14, 2026  on Shopify

Customer support is very responsive and helpful, Jean assisted me on this occasion, and nothing was too much to ask. She was very attentive, polite and reassuring and ensured that my issue was resolved. Thank you Jean!

Energetic Geometry

Jan 14, 2026  on Shopify

Troy was very helpful, and I learned a few things about the pop-ups (which weren't happening, even though I thought they were in place) on my website.

Compuden

Jan 14, 2026  on Shopify

This app provides very helpful service and the assisting agent, Mary, offers prompt and friendly responses. I'd definitely recommend.

Mi Tienda Online

Jan 12, 2026  on Shopify

Excelente soporte y ayuda recibida de Cyrus. En cuestión de minutos ha sabido brindarme una gran ayuda con un formulario de descuento que intentaba dejar visible en mi-tiendaonline.com para nuestros clientes. Ya es un éxito, gracias a Cyrus.

fifteen52eu - Weeber Dynamics

Jan 12, 2026  on Shopify

Great customer service. I reached out through the chat function and Cyrus took a lot of time to help me find a solution for my request. This is how you want customer service to be.

Jared Lang

Jan 11, 2026  on Shopify

David was Helpful

PROTEAN SPACE by ELITECH

Jan 10, 2026  on Shopify

Jay Ann was great! Very helpful, and she is working through our issue even after our chat. Thanks!

polrza

Jan 09, 2026  on Shopify

excellent app

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