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Customer reviews: Mailchimp Email SMS Marketing

Reviews (690)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

CLINUVEL

Aug 21, 2025  on Shopify

The integration has been great, but the support has been incredibly good. Despite my browser having hiccups, Dean still endeavoured to work through my issues and get it all working perfectly.

The RawLogic

Aug 21, 2025  on Shopify

The Cozy Nest

Aug 21, 2025  on Shopify

CYRUS WAS VERY HELPFUL

Imbibe Coffee Roasters

Aug 20, 2025  on Shopify

fast & super helpful support

Planet Wax

Aug 20, 2025  on Shopify

Top class support from Cyrus. Willing to go the extra mile.

Perfect School Tools

Aug 20, 2025  on Shopify

Great straight forward support from David!

THIRDNATURE.ART

Aug 20, 2025  on Shopify

LORI was very helpful. Thank you!

zooexpert

Aug 19, 2025  on Shopify

super service support by Rhedd. Thank you

Seenda Official

Aug 19, 2025  on Shopify

Jay Ann was very patient and solved my problem perfectly

The Steady Hand

Aug 19, 2025  on Shopify

Cyrus was fantastic in helping me to figure out an issue that wasn't an issue at all. He was very patient and explained all the details to me in a way that I could understand and move forward.

Bertine

Aug 18, 2025  on Shopify

Seph war extrem bemüht und konnte mir weiterhelfen!

Bertoldi

Aug 18, 2025  on Shopify

Excelente atención del centro de ayuda, Rafael nos guió y nos dió toda la información necesaria.

Netherworld Post Office

Aug 18, 2025  on Shopify

PAUL helped me resolve a tricky issue on restarting my account. Thank you PAUL!

Aprana

Aug 18, 2025  on Shopify

Great, fast and easy help by Rhedd... sorted :)

The Third Arm

Aug 18, 2025  on Shopify

Paul has providing amazing customer service, thank you so much!

Fly Like Paper Design Shop

Aug 13, 2025  on Shopify

Cyrus was very helpful!

ONA

Aug 13, 2025  on Shopify

LORI was great helping sync between mailchimp and shopify!

The Relux

Aug 13, 2025  on Shopify

Dean was great and very helpful!

Anands pottery

Aug 13, 2025  on Shopify

good

Adventure Wagon

Aug 12, 2025  on Shopify

So far this is an amazing app that allows you to fully integrate Shopify and Mailchimp. Excited to use abandoned cart automations, product recommendations, etc. We ran into a small issue on our end where we wanted to switch our synced audience and the chat team (Rafael in particular) was super helpful. Excited to use this app even more!

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